Very nice hotel, Very clean, updated and nicely appointed and designed. I didn't like the parking charge as it is Knoxville but it is a Hilton and does the name a good service. I stayed on the Executive level on the 17th floor and the room was spacious and had a great view. Centrally located to all that Knoxville had...
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This property is under construction, the upper key access rooms are very nice and almost done. I picked this property for a team of 8 folks for a week.....most were happy, one checked out after one night. The menu in the restaurant and the bar are the same, the service in the bar is SLOW, expect...
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Dear Guest,
Thank you for taking the time to give us feed back on your stay with us. I am pleased to know that you will come back again for your future visits. When we are with our renovation, I believe our hotel will be at a level that is expected of our Hilton brand. I will also utilize your...
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I recently stayed for 3 nights to attend some training at a local business. The rooms were nice but starting to show a little wear. (I believe they may be renovating now) The staff was very friendly and knowledgeable (except for a semi-smart comment from one bellhop). The breakfast buffet was excellent. I will most likely stay again next time...
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When I checked in, everything seemed normal, as I walked by the large poster showing the renovations being done wait ... renovations? I made my reservation through the Hilton website - there is no such notice of renovations. I get to my room after walking out of the elevator to an unfinished hall. The room has a persistent odor of...
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Dear Guest,
Please accept my sincere apologies for the service that you experienced in our bar. As a team we take great pride in our commitment to guest service and clearly we did not deliver that in your case. Again, I sincerely apologize and assure you that we will address the issue in a positive manner in correcting the problem....
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We had the pleasure of staying two nights at the Hilton Knoxville. We were on our way back from Florida, and it was an awesome spot to stop and relax for the final two nights of 2011. The location was excellent, as we were able to stroll around downtown (thankfully to it being in the 50's outside) and check out...
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Dear Guest,
Thank you for choosing to start your yea with us. We love to hear comments such as yours since it gives us an opportunity to thank the associates who are responsible for your positive experience. Have a great day!
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A dependable Hilton in a good downtown location that made for good walking. We were traveling with our dog, who was well-received -- the pet-friendly room was down a hall on the fourth floor and as high a standard as any Hilton room that I've had in the world. On check-in, we got a coupon for a free coffee from...
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Dear Guest,
Thank you for your kind words regarding your experience at our hotel. We welcome "All" guests and are especially pleased when they share their positive experience with us and others.
Sincerely,
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We've stayed at the Hilton Knoxville twice, when we've travelled to Knoxville for New Year's Eve. Both times have been great. The rooms are big and clean. The customer service is great. The hotel is located in a really good area and close to everything we wanted. You can walk to the square and eat at the Tomato Head, which...
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Dear Guest,
It is great to hear from our valued guests who are sharing their positive experiences with us and fellow travelers. We utilize these moments to celebrate with our associates who make us successful. Thank you for allowing us this opportunity and we hope to see you back soon.
Sincerely,
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Thank goodness I had ear plugs for my trip. My husband and I went just to catch up on some sleep (we have a 2 year old!) Construction noise would have ruined my afternoon nap plans if I hadn't had my ear plugs. The worst part is they started working at 8am on a SATURDAY morning! My contractor husband laid...
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Dear Guest,
Thank you for sharing your experience with us and please allow me to apologize for the inconvenience that our renovation project caused you. I understand that it is difficult to experience these frustrations when you are traveling. I do trust that my associates did their best to correct the issue. We certainly will ensure that we take all...
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Another reviewer said it perfectly...service makes up for the remodeling. If you work night shift or plan to work in your room during the day make sure you ask the front desk where you are staying right now - as they start banging at 9am and will still be going around 6pm. Computer with good speed in lobby area, staff...
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Dear Guest,
Thank you for sharing your experience with us and I do apologize for the frustrations you noted. We can certainly correct some of the issues you mentioned and I commit to doing just that. It is with the help of loyal travelers such as yourself that we are able to continue to improve and move forward. Thank you...
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I stayed at this hotel for 2weeksin 2 different room. Both rooms were the same size and had similar features. There is a coffee maker in the rooms, no microwave or small refrfrigerator. The hotel has a restaurant in the lobby (pretty good food, but that's a different review). There's also a Starbucks in the lobby and a bar that...
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Dear Guest,
Thank you for choosing to stay at our hotel and for your patience as we work to improve. I fully understand the challenges that you experience and how they can influence your stay. I do believe that you will be pleased with the final result when our work is completed. Your comments on our service our truly appreciated...
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74 Reviews
54 Reviews
