I came in late and was a grump from long drive but when Brittany said good evening and smiled. Her great smile put me in a good mood. From than it was a great time. The room was the best Ive had at extended stay it even had a stove . No bugs no smell just great. I travel for... More

The Hotel is Decent, but not what i was expecting.... the hall way smells and not sure what of.... The room was just okay with some cleanliness issues..... but over all it was just okay and not great....

I recently stayed at the Extended Stay in Knoxville-West Hill (3/3/13). I was a little shocked at check-in because I had to dial "0" on the house phone to get an attendant for check-in. While waiting, I was wondering what was going to be the process. The attendant was doing rounds and was wearing a headset, which relaxed me and... More

I picked it because of the high TA rating. Wrong choice. Checked in late into this hotel. Had to use their 'phone' outside of the hotel to call someone to wake up to check in. Of course, doing so meant I got to stand in the freezing cold and rain until they came. When I first walked into my non-smoking... More

This is my 3rd yr. extended stay at Extended Stay America, I have come down from RI for 3 months for pleasure every yr., I am 74 yrs and retired, I attend allot of the UT Sports games both men's & Lady's & enjoy touring this State, in 2011 I stayed in an apt in Oak Ridge & found it... More

Stayed at the West Hills Extended Stay in Knoxville for 3 months while moving. The staff were great and always ready to help. The rooom had a recliner which made me feel like I was home. Great flat screen HD TV and good internet connectivity. I would not have made it through the transition without such a great staff and... More

My wife and I stayed here three nights and we were very pleased. The room was clean and comfortable with a flat-screen TV and a recliner. The bed was just the right firmness for both of us. We appreciated and used the kitchen microwave and refrigerator. If you don't mind not having daily housekeeping service or little things like shampoo... More

I must admit that I was weary about staying here after reading the previous (and somewhat mixed) reviews. I am a travel RN and this hotel was verbally recommended by another nurse who was also travelling to the area. My room was extremely clean overall. Granted the bedding, television, and decor had been updated to the modern scheme, but the... More

The room itself was clean but the sofa looked so old & stained I would not sit on it. I placed a towel over the chair to sit on. The carpet and floors were clean and the room smelled clean but everything (other than the brand new TV) looked old and worn. We were placed at the end of a... More