First, I had a very nice room for $53.00. Small but updated and clean. Remember to ask...get an updated room! They have an entire section not updated that they reserve more for truckers and construction crews. I was by myself for one night so all I wanted was clean. Excellent personel and very good full breakfast served to you so...
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I stayed one night on the way home. I called ahead to make sure there was a place to park my tractor trailer (a must). I will say the desk clerk was very nice and helpful on the phone. Upon arriving, however, it was a different story. An elderly couple that arrived at the same time was charged a much...
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I am shocked by the recent reviews of this property. Our experience was very positive. Our room was very clean and comfortable. The breakfast room and lobby were spotless. The quality of the complimentary breakfast was excellent. Everyone was very helpful and nice. We found this property in a Tenn. coupon book, and we were there one night only.
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My family and I stayed here for three VERY LONG nights. We were traveling with a baseball team, and the coach had reserved the rooms. I had considered staying at another hotel. I knew this one wouldn't be that great, because you really do get what you pay for. We decided to give it a try anyway. The office was...
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We booked this room room ahead of time. When we arrived my reservations could not be found. When I expressed concern about being charged for the room I was assured that as the reservation was not in the computer there was no chance of the charges being on my credit card. I asked if there were another room available and...
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I would like to thank you for your concern on your billing on a no show reservation. It is company policy if a guest does not supply a cancellation number or fails to cancel a reservation within 24 hours the hotel will bill the reservation for one night stay. If you have the cancellation number the hotel will be more...
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The stay was fine It was not till I got home that we found the problem. When we got home we ad over 600.00 in pending transactions toward a bill that was suppose to be only 211.00 When all the smoke cleared we wound up being charged $52.00 to much. The real kicker is that it hhas been 10 days...
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I would like to thank you for taking the time out of your busy day to review our property. After investigating your concern we noticed that you used a debit card when you checked in. Some banks hold the full amount of your stay until you check out and then may take 7-10 business days to put the money back...
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Hotel is great for the value,staff super friendly,quiet area.
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The hotel was near the interstate, and had a good rate. Unfortunately, it was too good to be true. When we pulled up to our room, we noticed that the room next door had a broken window. We had entered our room and started to unload the car when our daughter noticed a huge live cockroach on one of the...
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Thank you for choosing the bestwestern franklin tn for your recent stay in our area,
upon receipt of your review, the following steps,
1) Housekeeing staff received extra traing regarding the level of cleanliness which we require of them.
2 ) Mantenance staff was contacted concerning the report madeof bugs in the room. they were told to see to it...
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We found this hotel as it was on the way to our final destination. Check-in was quick and painless. The rooms were standard for a low end hotel. Room had a fridge, and microwave, but they were pretty old. The pool was warm, and had a deep end, which was nice. There was an awesome playground structure as well. There...
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I would like to say thank you on behalf of Best Western Franklin Inn for taking the time out of your busy day to evaluate our property. We take great pride in our property and want to ensure that everyone has a pleasant stay. I will adress your concerns with the General Manager and make sure we correct the issues...
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Upon checking in I found the room clean and fairly well maintained. The room was not large but had a queen size bed and was perfectly fine for me. The bed was comfortable and everything was clean. During the night I had a dream that bugs were in the bed. In the morning I awoke, sat up, and saw a...
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I would like to thank you on behlaf of Best Western Franklin Inn for taking time out of your busy day to evaluate our property. After reviewing your concern with bed bugs we contacted our pest control service and had that room as well as rooms all around totally inspected. After a full insepection of the rooms we are bed...
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26 Reviews
45 Reviews
