The staff here was professional and courteous. The room was nicer than average for this price bracket, and it was very clean. To top it all off, I left a pair of Bose earbuds in my room upon check out, and didn't discover it until my return home. I called the front desk, and the manager later returned my call... More

The hotel itself was nothing fancy. Rooms were very clean but you could hear everything in the hallway. The hotel clerk was FABULOUS! Every night when I returned from a very dreaful conference, the same clerk greeted me with such enthusiasm and genuinely asked about my day and stay. His kindness made up for any faults in the hotel appearance.... More

Our travel ball softball team stay here this weekend and heard no type of complaints. We were actually allowed to check in two hours ahead of time. Did not get to utilize the indoor pool myself but the ones that did said it was clean. Rooms were clean as well and the breakfast suited our needs. The staff is INCREDIBLE!... More

This hotel suited our needs although it was a little pricey. they do serve the hot breakfast and that was ok, the best part of the breakfast was the server. she was great! The rooms had been updated but were still a little shabby. the cleaning could have been better, didn't look as though they had cleaned the bathroom floor.... More

Stayed here for business. The first night i had crazy dreams and kept waking up with the hotel phone in my hand. i'd be sitting on the edge of the bed staring at the receiver in the dark: i really thought i was losing my mind. it happened five or six times, i was sleeping 45 minutes at a time... More

We selected this hotel since it was a place to stay on a trip from the Midwest to Florida. We stayed for one night. It was fairly worn and unclean. Not only was the carpet worn but I am not certain when the carpet was last vacuumed. We found old coffee stir sticks and bottle caps on the carpeting. Literally... More

Picked hotel for a brief stopover on the way to Gulf Shores AL. Pretty typical Holiday Inn Express - room, breakfast, cleanliness. Owner personally chatted with all the folks eating breakfast, showing concern for each customer's satisfaction. More

We arrived late in the evening after a ten hour drive. Our key was already waiting for us at the desk so check-in took only a few seconds. We were also upgraded to a room with a jacuzzi room. Nice surprise. Without going into details, there was a problem with the room which we reported to the front desk the... More

Recently on a brief drive up, from Atlanta, to look over some land we own near Linden, we stayed at this Franklin Holiday Inn. My husband and I stayed there last Winter without problem.. This stay was with my sister, and my 2 adult children. I reserved and paid for 2 adjacent rooms, on the 2nd floor, near the staircase,... More