Staff was fantastic and very helpful with giving directions and suggestions to eat. Only problem we encountered were other guest slamming doors all night and running the hall. We were on the lower level which is also access to the pool, which could have been the reason of the noise.
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Not a bad hotel and there are a few restaurants nearby. Main negatives were rooms on the lower level smelled damp and mixture of smoking and non-smoking rooms on same floor. As a non-smoker, having smoking rooms anywhere near my room is incredibly annoying and would be a deciding factor on me using that hotel again.
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Dear Mark P.,
Thank you for taking the time to review our property. I apologize that you were not satisfied with the location of your room during your recent stay. We would be happy to accommodate your needs better on your next trip to the area, please indicate on your next stay that you would not like to have a...
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This was my second stay here, love the hotel, location and STAFF! Your General Manager, front desk staff and especially front desk Manager, Russell Green are fabulous. I needed some medical help while here this time and Russell handed me a brocuhure for an urgent care center and even printed directions. EXCELLENT customer relations. Job well done and I will...
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Looking at these previous reviews I M quite shocked. I don't like writing bad reviews, but when I arrived they had a card in the sleeve with my room key asking me to write a review. To be honest I was excited thinking they are so confident in their hotel they want you to review it. First of Talia was...
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Dear HolidayRox,
Thank you for taking the time to post a review of our property. We appreciate all of your feedback both positive and negative; as that is the only way we can grow and meet our customer’s needs. I’m glad to hear that you experienced our excellent customer service during your stay and have passed your kind words along...
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We stayed at this property one night in transit. We arrived late due to traffic. I called an hour before we arrived to ask about food delivery and the pool hours. The front desk clerk gave me suggestions on our very late dinner and told us the pool would be closed by the time we got there. I told her...
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Dear snapshot19,
I want to thank your for taking the time to post this review of our property. We are so happy that you enjoyed your stay. Cleanliness and friendly service is something we pride ourselves on and we are ecstatic that you felt well taken care of. I have passed your kind words onto our front office and breakfast...
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I would rate this hotel below average to other Hampton Inns I stayed at. Overall I just did not feel comfortable in my room. The bathroom needed to be remodeled: the sink/vanity was at least 6 inches below standard height; The shower head was attached to a retro-fitted faucet coming out of the wall. The bathroom seemed to be put...
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Dear db_daddio,
I want to thank you for taking the time to post a review of our property. Our success is dependent on the feedback from loyal customers such as yourself. I’m sorry to hear that you were not comfortable during your stay with us as we strive to make each guests stay as enjoyable as possible. We are aware...
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A friend & I went to Nashville for a weekend girls trip. We were staying at the more expensive Doubletree downtown the next night to be near the arena but wanted to come to town for some shopping & relaxation the day before. This room was about half the price and was very clean, convenient to the interstate & shopping,...
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Dear shellgirl76,
I’m Kristina Ponder, Sales Manager at the Hampton Inn Brentwood. Thank you for your positive feedback. We are so happy that you enjoyed your stay with us and found our staff friendly and accommodating to your needs. I will be sure to pass along your positive comments to all of the staff members here at the hotel. Thank...
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We were in N'ville the weekend of July 16th for the wedding of our daughter! The staff, from the management to the cleaning ladies, were wonderful!! We had approx. 11 rooms reserved and everyone was estactic over the service that was given!! A BIG shout out to some of the front desk crew for remembering to help out with the...
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Dear tyjordan56,
We are so glad to hear that you and your guests enjoyed your stay at our property! We have passed your compliments on to Randy, our breakfast host and he was so happy to hear that you enjoyed his service. We are very lucky to have such a dedicated staff member. We look forward to seeing you next...
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This Hampton Inn was a great location for our activities in the Nashville area. It is private with easy access to resturaunts, sightseeing, and a fantastic mall if you need one! Our room was clean and the beds were very comfortable. We also were happy with the hot breakfast and the pool was a nice break from the hustle and...
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Dear tsyoung1,
Thank you for your feedback. I am happy to hear that you found our location convenient to your needs while in the Nashville area. We strive for cleanliness at our property and glad that you found your stay with us enjoyable. We hope that you choose Hampton Inn next time you are in the Brentwood area.
Warmest regards,...
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My husband and I recently stayed at the Hampton Inn in Brentwood and were pleasantly surprised by the cleanliness and brand new flat screen t.v.'s! We received a warm welcome and enjoyed every minute. Great location, great service.
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Dear stiesm,
Thank you for your feedback. We are happy to hear that you and your husband had such a great experience at our property! We hope to see you next time your travels bring you to the Brentwood area.
Sincerely,
Ryan Schmitt
General Manager
Hampton Inn Brentwood
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