The front desk staff is among the friendliest I have encountered while traveling! Marquisha and Betty are the perfect management team. They politely and efficiently tend to any and all needs during your stay and are like your "family away from home". Jerrold promptly tends to any maintenance needs, and is always smiling. Sherrell and Kenita are always friendly and... More

Ive currently been staying at this property!And must add its like the eagles tune,"Hotel California'.You can check in but never want to leave.The staff and management are OUTSTANDING!!Marquisha the manager,Betty the assistant,kenita,jenny. the front desk. Jerrold the maintenace Engineer,And all new staff Moe also. it has a internet problem but it is being adderass right now i would recommend it... More

I found this hotel to be very clean and well organized. The staff was amazing and so helpful! We we're moving across the country and needed a place to stay, so we found Extended Stay America to be a very big blessing to us. I will more than likely come here again whenever we go on vacation. The Housekeepers do... More

I stayed here on March 19, 2013, arrived here earlier than expected, around 12 noon, check-in was not til 3 pm but the staff was very nice and let us in our rooms early, staff was very friendly, hotel and grounds were very clean. Our rooms were nice and had kitchens in them so that was handy. I would stay... More

I have stayed at this place a lot, they have the absolute nicest staff. I was pleasantly surprised by the new upgrades they have done recently. The pillows are more comfortable and the comforters are very high even. Marquisha and JT were both so helpful and very friendly. I stay here EVERY time I come to town1

Moving to the Nashville area and booked a non smoking room a month in advance for 30 days, asking for a 1st floor room. When I checked in at 5:00pm, they gave me a 3rd floor room saying that was all they had. I lug my suitcase up the stairs (no elevator) and the room doors are outside, and the... More

My husband and I came to ESA-Brentwood in August 2012. We were relocating from Indiana to Tennessee. We ended up staying there for 4 months. During that time, we mostly enjoyed our stay. There were only 2 incidents that directly affected us which were rowdy guests in other rooms. That is no reflection on the hotel. When we called the... More

My unit was a bit lacking in housekeeping (dusting and bathroom) and offered pancake pillows.. But, I have experienced far worst at more higher end hotels.New mattress,flat screen TV, strong Wi-Fi and close to all amenities with great hosting gets my recommendation.

The place is not as bad as some of the reviews lead you to believe. The room I got is clean, the beds are comfortable, the internet is good, the property is fairly well maintained. The location is good if you need to be in Brentwood or Franklin, not so much so if you need to be in Downtown or... More