I'm shocked there aren't more comments made regarding the water park! It is an AWESOME addition for families with kids. We have 4...10,4,2 and 11mths and this water park it set up where it is very easy for only me and my husband to handle all 4 at play! there's super shallow ends for the younger two and deeper ends...
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Gina,
Thank you so much for sharing your experience with us! I am very pleased to hear you had such a wonderful time staying with us and that your children enjoyed the waterpark and play area. I hope we have the privilege of having you stay with us again in the future!
Sincerely,
Hollie
Front Office Manager
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I stayed in September for a meeting that was being held on the premises. This hotel is right next to a mall, movie theater, and easy drive to chain restaurants. It's a large property.
The staff is very friendly and a accomodating. When I was making my reservations, I needed to make them under a special meeting rate. The young...
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Thank you very much for your kind remarks. We work hard to make your experience with us as satisfactory as possible and appreciate the time you took to give us your feedback. I am pleased to hear that our staff treated you with respect and were so accommodating to you and others. Your feedback will be shared with our management...
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One of the best of the Best Western hotels we have stayed in. A great Lobby area, exceptionally friendly staff. We ate in the lounge in the evening and the restraunt for breakfast both were excellent. Great friendly wait staff. If I am ever thru that area again I will make a point of staying again.
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Thank you so much for your wonderful comments! We hope to see you again.
Respectfully,
Kathy McCoy
Front Office Manager
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This hotel was not only one of the cleanest but had an excellent restaurant. ALL the staff were extremely friendly and couldn't do enough to help and included a shuttle service not only to and from the airport but to and from Rapid City itself which was about 5 miles away, they dropped you off in the town or attraction...
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Thank you so much for your wonderful comments! We hope you have a chance to come back to Rapid City and stay with us again.
Respectfully,
Kathy McCoy
Front Office Manager
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A nice Best Western and nice staff while checking in too. The Restaurant/Lounge/Internet was our reason for moving over from the Ramada Inn. The lounge is a local hot spot as well as the Steakhouse restaurant.
The room was comfortable and complete with all the amenities but you do have to request a microwave and fridge if you want them....
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Thank you so much for the comments about your experience at the BW Ramkota Hotel. We're really grateful for your business and hope to see you again!
Best Regards,
Kate Pierce
Front Office Manager
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We had a great 4 night stay. Bed very comfy. Location is great! And they have a great restaurant in hotel. The staff is outstanding.
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Thank you so much for your comments about your experience at the BW Ramkota Hotel. We're really grateful for your business and hope to see you again soon!
Best Regards,
Kate Pierce
Front Office Manager
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Great place to stay if you just need a room for the night. The hotel is sprawling, so prepare to walk around a bit to get to your room. Room was pretty clean.
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Thank you so much for your comments. We appreciate your business and hope to earn your loyalty in the future.
Sincerely,
Kathy McCoy
Front Office Manager
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Spent 6 nights and upgraded to a suite which was nice except.... No dishes, glasses, or utensils in the mini kitchen and a real hassle to get some. Even the general manager was unapologetic as she informed me that "we don't provide such because people don't ask". Well based other reviews, indeed we do ask. Besides that there Areca few...
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Thank you for your comments; hearing directly from our guests is the best way to measure our success, and areas of opportunity for growth.
I am very sorry we did not live up to either one of our standards, your comments will be shared with staff and corrective action steps will be taken.
We hope to have the opportunity to...
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Good location near freeway, shopping and dining. Nice and spacious lobby. Friendly check-in staff. This hotel has a large number of rooms (completely full during our visit) which are spread out over a large space, but you can reach all rooms and lobby area by interior hallway walking. Our 2-queen room was large and quiet. Hotel had a 3-computer business...
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Thank you so much for the comments about your experience at the BW Ramkota Hotel. We're really grateful for your business and hope to see you again!
Best Regards,
Kathy McCoy
Front Office Manager
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It was not a bad hotel, typical Best Western. Maybe could use some updating of the room, but it was still nice and clean.
Only real complaint I have with the hotel is about the air conditioning. It was about 107 degrees and humid in Rapid City when I arrived and the thermostat had a big sign on it that...
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Thank you for your comments; hearing directly from our guests is the best way to measure our success, and areas of opportunity for growth.
We are constantly updating and renovating areas of the hotel and work to maintain a clean and nice environment for our guests. We will definitely bring up this issue of the A/C to our Maintenance staff...
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