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Country Inn and Suites Sumter SC

2.5 of 5
2491 Broad Street, Sumter, SC 29150
Hotel amenities
Country Inn and Suites Sumter SC
Ranked #5 of 15 hotels in Sumter
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37 reviews from our community

    Trip type
Traveller rating
    14
    6
    7
    3
    7
Date Rating
1 review
5 of 5 stars Reviewed 15 May 2013 NEW via mobile

I would like to say that my experience at this hotel exceeded my expectations! The entire staff from the breakfast hostess's/ housekeeping to the front desk were beyond friendly and very accommodating ! My group was here for my daughters wedding and I could not be happier with all their help. Several staff members deserve my special thanks: FeliCa -... More

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Sumter
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 22 April 2013

1st - The rooms were not ready to check in by 3, closer to 4pm. 2nd - when needing a luggage cart, there was not one to be found...well there was one behind the counter, for over an hour with someone's stuff on it...I was informed, there was another one floating around somewhere in the hotel...The proper thing to do,... More

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See 2 more reviews by Deborah K for Sumter
Casey U, Manager at Country Inn and Suites Sumter SC, responded to this review
24 April 2013

I am so sorry for everything. Several of things were new to us but nevertheless, this employee has been terminated and rest of the staff has been retrained and goals are assigned. Please contact us any time 24/7 803-469-6666 so we can property compensate for your stay.....with regards Casey Udani. More

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Richmond, KY
Reviewer
3 reviews 3 reviews
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1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 April 2013

Conveniently located to Air Force Base, mall and major highways. Starting with the reservations, the check-in, the sparkling pool, the breakfast and the housekeeping ladies, I could not have asked for a lovelier stay. I have been to the Country Inn twice and will return again with my friends next time. THANK YOU EVERYONE!

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Greenville, South Carolina
1 review
1 of 5 stars Reviewed 20 February 2013

I had made reservations in advance and set price. When I arrived the front desk attendent informed me that the manager/owner of hotel would not honor price because of it being on the weekend. Very rude!! This hotel has done this to me more than once and I guess I should have learned. Way too noisy...room condition is average at... More

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Casey U, Manager at Country Inn and Suites Sumter SC, responded to this review
25 February 2013

Hello John Black, As we talked before, We have account with your company (CLC), in which you get a room at 45% discount when you're traveling for work but this was leisure trip. We would still give you 20-25% discount since you're the same guest. I am so sorry about whole thing. We never heard anything about room condition or... More

Sumter, South Carolina
1 review
3 of 5 stars Reviewed 27 January 2013

Hotel was booked by on line travel agency. Room was booked for four nights, and pre-paid. If it had not been for that we would have checked out once we got to the room and found out they cannot de-feather the bed. Hotel cannot accommodate individuals allergic to feather pillows. Had to go by some pillows. On the first nite... More

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Casey U, Manager at Country Inn and Suites Sumter SC, responded to this review
2 February 2013

I appreciate you taking the time to complete your reponse for Country Inns & Suites. In reviewing your response I noticed areas where you rated us below what I consider to be acceptable. I wanted to make sure that you feel your comments were heard and make sure the areas that you found unacceptable are corrected. My staff and I... More

Bangalore
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 31 December 2012

Our stay at Holiday Inn was very comfortable. Here is what we liked Breakfast spread was good and had vegetarian varieties Rooms are clean and quite comfortable Staff is helpful and courteous MRT trains are not in walking distance though Bus stops are conveniently located Complimentary Shuttle to Orchard Road is useful.

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Review collected in partnership with Cleartrip

Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed 27 November 2012

I Stayed several times at this place and always had a very good experience. Great service and clean rooms.I am glad that I found a good hotel after having bad experiences at other hotels across the street. Staff at this hotel is very good and courteous.

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 23 November 2012 via mobile

As I look at other reviews it is very ironic that a hotel would get horrible reviews during the same weekend from two different customers. First off the customer service sucks. It took me 35 min to check (already had reservations). There was only one person in front of me. Room was ok however the carpet was stained. There was... More

Was this review helpful? Yes 1
Casey U, Manager at Country Inn and Suites Sumter SC, responded to this review
26 November 2012

I am so sorry for your disappointment as the renovation person came in at 9:00 to get start the work as we are upgrading. I am sorry about other issues as I like to compensate for this trouble. Please email me at cx_susc@countryinns.com More

Summerville, SC
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 21 November 2012 via mobile

Some how our reservation was messed up. We did not get the 2 room suite that we reserved and paid for. The desk attempted to find us a suite, but they were all booked. She said only the GM could handle the rate difference, and that we could call him on Tuesday when he came in, this is 6 days... More

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Casey U, Manager at Country Inn and Suites Sumter SC, responded to this review
26 November 2012

I would like to again apologize for all your trouble with your reservation. I thank you for taking the time to write a review expressing your concerns. ALL feedback in areas where we can improve is welcomed. I'm glad to know all the billing issues have been resolved. However, should you further concerns and/or questions, please don't hesitate to call... More

Wichita, Kansas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 21 October 2012

I was traveling in Sumter on business and got booked here at the Country Inn. Usually these are decent hotels with good breakfasts. Overall, I'd say the hotel is average for this part of the country, but there were several things over the course of my stay that resulted in the poor rating I gave. First, the hotel itself is... More

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Casey U, General Manager at Country Inn and Suites Sumter SC, responded to this review
23 October 2012

We really appreciate this opportunity to address our issue, It is with guests like yourself that allows us to always make improvements and improve our training for our associates. I am so sorry about the parking lot in the front as it doesn't belong to the hotel but we have plenty of parking in the back. We hope you will... More

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Additional Information about Country Inn and Suites Sumter SC

Address: 2491 Broad Street, Sumter, SC 29150
Region: United States > South Carolina > Sumter
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 hotels in Sumter
Price Range:
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Country Inn and Suites Sumter SC
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