I had stayed at this hotel years ago and was delighted, so I decided to return. The hotel is certainly nice and has been updated. I was waiting in the lobby to get some directions and dining suggestions for the concierge who was serving another guest. I am all about customer service, but this was ridiculous. I waited for over...
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The concierge, Kevin McQuade, was fantastic! He gave us many wonderful ideas for our stay and helped steer us away from some activities that we might not have enjoyed. He was able to make several yummy dinner reservations and book us on some unbelievable tours.
The hotel is beautiful, right within walking distance of the historic downtown area.
I will...
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Dear Michelle_Asheville,
Thank you for the great review. The Charleston restaurants and tours are the best and Kevin knows all the latest and greatest - we are happy it all worked out great!
We hope to see you again soon so that you can continue to explore more of the most incredible restaurants and sites in all of the U.S.A.!...
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First time to the area and the location and reviews made my decision. I was very impressed when I arrived. I was not all the way in the door and was laready being greated. The ladies at the front desk gave me ideas for dinner that would deliver and it was great. I loved the decor and the elevator numbers,...
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Dear Hotel_Lady,
Thank you for staying with us and for your great comments. We are definitely proud of our newly renovated hotel and we are glad that you noticed some special touches and that our service level was right on target.
We see that you mentioned that you would be coming again and again to experience all of the great...
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We stayed here for 3 nights before going on a cruise out of Charleston June of 2010. This was our first trip to Charleston and we were unsure of the best places to visit in the area for such a short stay. The concierge Kevin helped us plan a fun and interesting itinerary. We took his suggestions and did a...
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Dear Kathy E,
Thank you for staying with us here in Charleston. Sounds like the restaurants and the tours were a great compliment to your visit. Kevin knows the very best restaurants and tours and he routinely visits and experiences their offerings to make sure that you get only the very best of Charleston while you are here.
We are...
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Felt like a southern version of a Marriott Courtyard. Big porch outside, spacious lobby, meeting areas, restaurant. Location can't be beat. Right downtown, walking distance to the town. Parking right there. Outdoor pool. Very, very nice.
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Dear MsKrisanda,
Thank you very much for your kind words. We would definitely agree with the "southern version" of a Courtyard and we like to exude that southern hospitality as well. Our location is a big plus and we are happy that you found that to be awesome! The corner of Calhoun and Meeting street in Charleston is where it...
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Been to Charleston plenty of times over the years and this was probably one of the better hotels to choose when exploring the city. Everything is easy accessable by foot. Park your car and you can walk everywhere, the parking is easy as well which makes it nice if you do need your car for in/out. Didn't have a view...
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Dear David P,
Thank you very much for staying with us here in Charleston and we appreciate your feedback very much. This is a great place to start your exploration of our great city. I was concerned to see that you did not find our rooms and public space to be in immaculate condition and I will be sure to...
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My family and I visited Charleston,SC for the weekend.
We read the reviews on Tripadvisor and decided to make reservations at this location.
We looked for the concierge, Kevin Mc Quade on that Saturday morning. Although he was busy, we waited for our turn and it was worth the wait.
Kevin gave us "red carpet treatment". He recommended wthe best...
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Dear Alfrvalenciar,
Wow! That is high praise for Kevin and for our hotel, we really appreciate your outstanding feedback. There is no doubt that Kevin gives a high degree of personal attention with each guest. He takes tremendous pride and passion in really giving a special experience that can make for a memorable visit. We are so happy that you...
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My husband and I visited for the weekend and found this hotel to be just perfect for visiting the historic area. The bistro provided a good light meal the night we arrived, too tired to hunt anything else. The room was spacious and secure, with all the necessary amenities. But forget about the room.........the best deal here is with Kevin...
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Hotel is very modern and clean. Good location. Rooms are very spacious. Would definitely stay here again.
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My wife and I came to Charleston from Connecticut for the weekend without really knowing what to expect. We didn't really have a plan and didn't do a ton of homework in terms of planning sightseeing trips and making restaurant reservations.
She frequents Tripadvisor for travel advice, and the comments regarding Kevin McQuade and his very personalized concierge service seemed...
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