On behalf of the entire Team we would like to thank you for your candid review. We are glad to hear that our Doubletree by Hilton was an “Excellent Hotel and Wonderful Location”. I will be sharing your comments with our entire Team so they can hear your comments. With Charleston full of hospitality choices we are pleased that you... More

Thank you for your posting and reminding everyone of our numerous amazing attributes that make Doubletree by Hilton such a special place to visit in Charleston. As you mention, our eager staff assist with making memories for our guests on a daily basis with a genuine sense of pride and hospitality not found in many properties. I will be sharing... More

On behalf of the entire team… “Fantastic Location” is an excellent summation of your recent visit and we Thank You! Our courteous and professional staff goes out of their way to ensure guest satisfaction is consistently offered to everyone that comes through our doors….and it appears you had the pleasure of witnessing our team in action during your groups visit.... More

Thank you for your candid review of our hotel and its location to a number of attractions. I will be sharing your comments with our Team so they can learn from your comments. One point of concern was your comment referencing the cleanliness of your boss’s room. I have reviewed your comments with our housekeeping Team to ensure that this... More

We're so glad you enjoyed the location and it's excellent news to hear that our housekeeping team's efforts in cleanliness were right on point. We appreciate your feedback and will share your comments with our Team so they can read your praise as well. Come back and see us again soon. More

On behalf of the entire team… “Great Hotel” is a wonderful summation of your recent visit and we Thank You! Our courteous and professional staff goes out of their way to ensure guest satisfaction is consistently offered to everyone that comes through our doors….and it appears you had the pleasure of witnessing our team in action. I will be sharing... More

Thank you for your posting and reminding everyone of our numerous amazing attributes that make Doubletree by Hilton such a special place to visit in Charleston. As you mention, our eager staff assist with making memories for our guests on a daily basis with a genuine sense of pride and hospitality not found in many properties. We look forward to... More

It's so disappointing to hear that our staff was anything but friendly. This is not typical nor tolerated and is being addressed. We appreciate your feedback and will also work with our housekeeping team to ensure comfort and cleanliness. Please accept our sincerest apologies and we hope you'll give us another chance to show you our true hospitality. More