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All 17 Wilkes-Barre hotels

BEST WESTERN Genetti Hotel & Conference Center

77 East Market Street, Wilkes-Barre, PA 18701
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Ranked #11 of 17 hotels in Wilkes-Barre
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104 reviews from our community

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Traveller rating
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Date Rating
Westerville, OH
Top Contributor
61 reviews 61 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 4 June 2013

We booked Genetti's because it was the venue for a family event; otherwise we would have stayed at one of the newer hotels by the highway. All in all, however, it was a good stay but not without bumps. Check-in was slow, but we found out later that they had a new computer system. They were polite and apologetic. It... More

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Rochester, NY
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 30 May 2013

I have stayed here for several conventions and have had very good experiences. The hotel was clean throughout, the staff was friendly and all of my concerns were addressed promptly. Being directly downtown, the parking is less than ideal, you actually park behind the hotel in part of a multistory garage that is shared with the city. Parking is free... More

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Bath, Pennsylvania
1 review
2 of 5 stars Reviewed 28 April 2013

Horrible stay!! We had ants in our room when we checked in. Although we were offered to switch rooms after several complaints, we denied because the elevators were broken completely and we were not about to lug our things up and down the steps. Front desk blamed us for the ants cause we had food and drinks in the room,... More

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swagnersir, Manager at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
8 May 2013

Dear Guest, Thank you for your comments regarding your recent stay.We are recognized by AAA and Best Western International for excellent service and outstanding accommodations and treat all adverse comments seriously. When we reviewed the details regarding your stay, we found the following. You checked into our hotel Friday afternoon, and did not make us aware of an ant issue... More

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Springfield, Massachusetts
Senior Contributor
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3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 April 2013

very friendly staff hotel located in the downtown are but very clean got everything we needed including a pack and play for the baby also included was a full breakfast the beds were very comfortable also a very quite and peaceful place

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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 22 April 2013

We stayed here while traveling back home. we orginally stopped at a Best Western that was booked. We called this one and they were very helpful. The night clerk had our rooms ready when we got there. I.believe her name was Vilma. she was excellent. We would defknetly stay here again if we had a reason to.

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Newark, Delaware, Usa
1 review
5 of 5 stars Reviewed 18 April 2013

I have had several occasions to stay at Genetti's. This visit was family gathering for a memorial service. I did not realize I needed to make dinner reservations. There were nine of us. The staff quickly did everything they could, and the dinner was excellent. The Host made a special effort to speak with my aunt, our matriarch. I have... More

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Wilkes-Barre, Pennsylvania
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 28 March 2013

My boyfriend and I stayed here during their "Rockin New Years Eve" event and couldn't have been happier. It was very convenient to have a room in the same hotel as the event. The event itself was one of the best I've been to in a long time. We had a FABULOUS night and plan on going again and again.... More

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swagnersir, Manager at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
4 April 2013

Thank you for your review. We are thrilled you enjoyed our hotel and New Year’s Eve party! Thank you for staying with us and we look forward to your next visit! Sam Wagner Manager More

Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed 24 March 2013

I am a business traveler who spends 50-60 nights a year in hotels. This was my fourth stay. If you are looking for a HI Express or Hampton experience it might not be for you. If you are looking for something, not quite so cookie cutter, then you may find it charming as I do. It is in the center... More

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swagnersir, Manager at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
4 April 2013

Thank you for your review. Your kind words mean a lot to us. We have made many improvements to our property and put in a lot of hard work. Having our guests enjoy their visit brings such great satisfaction. Again we greatly appreciate your review and hope to see you again soon! Sam Wagner More

Spring Arbor, MI
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 15 March 2013

I was pleasantly surprised by this downtown hotel. This was a quick, unplanned overnight business trip, but the room was very clean and included all the needed amenities (including rubber duckie by the tub!). The carpet had some coffee stains which need attention (room 2011), but other than than was very good for a picky traveler such as myself. When... More

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swagnersir, Manager at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
4 April 2013

Thank you for your review. Our guests have been enjoying the rubber ducks in the room. We feel it’s the little things that can make a big difference. Fast, free and reliable internet is important to many travelers and we are happy to provide it. Thank you for bringing the carpet issue to our attention and suggestions for improvement. We... More

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 18 February 2013

Had a nice stay at this hotel. Bed was comfy and the room was very clean. Location is great as well. I would recommend some updates to the lobby and outside. Just looks a bit out dated. Other wise that, I would recommend this hotel.

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swagnersir, Manager at BEST WESTERN Genetti Hotel & Conference Center, responded to this review
4 April 2013

Thank you for your review. I’m glad you enjoyed our new pillow top mattresses. We know how important getting a comfortable nights rest is. We hope you will visit us again to see our completed lobby renovations and refinements to the exterior of the building. We can’t wait to finish them and I’m sure you will enjoy them too! Sam... More

 
 
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Additional Information about BEST WESTERN Genetti Hotel & Conference Center

Also Known As:
Best Western Genetti Hotel Wilkes-Barre
Best Western Wilkes Barre
Best Western Genetti Hotel
Best Western Wilkes-Barre
Wilkes-Barre Best Western
Address: 77 East Market Street, Wilkes-Barre, PA 18701
Phone Number:
Region: United States > Pennsylvania > Luzerne County > Wilkes-Barre
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Wilkes-Barre
#8 Family Hotels in Wilkes-Barre
Price Range:
Official Description (provided by the hotel):
Stay at this full-service Hotel, located next to the F.M. Kirby Center and few blocks from Wilkes University and King's College. Well appointed rooms feature flat screen TV's and DVD players, free wireless high-speed internet access and spa-like pillow top mattresses. With banquet ball rooms accommodating up to 2000 people, this is the perfect place to celebrate. A free hot breakfast buffet is served every morning to our guests in our own restaurant Oyster. ... more   less 
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