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Comfort Inn Hotel Reviews, Reading

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Comfort Inn

2.0 of 5
2200 Stacy Drive, 5th St. Hwy., Reading, PA 19605
Hotel amenities
Comfort Inn
9 traveller photos
Ranked #6 of 8 hotels in Reading
3.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    1
    6
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    3
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Date Rating
North Canton, OH
Top Contributor
76 reviews 76 reviews
41 hotel reviews
Reviews in 48 cities Reviews in 48 cities
25 helpful votes 25 helpful votes
“Safety an issue! We won't be back”
1 of 5 stars Reviewed 11 May 2013

The hotel is showing its age and it has maintenance issues. There are no restaurants or shopping within walking distance of the hotel which is always handy to have when you are staying for several days. The front desk staff is friendly enough and the breakfast is standard fare for Choice Hotels. The breakfast lady is very friendly and helpful... More

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TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
12 May 2013

Your feedback has been of much help to us, for you have pointed out the good things and the things that needed improvement and for that we thank you. Thank you for bringing your concerns to our attention; we also appreciate your feedback regarding our friendly staff services. We however apologize if we fell short on some aspects with regards... More

Weatherford, TX
1 review
“Charged for a burned hole in the comforter”
1 of 5 stars Reviewed 26 April 2013

When I got my credit card bill I had an extra $150 charge to the Comfort Inn in Reading, PA. I called and was told it was for a cigarette burn in a comforter. The manager was gone so they asked for my phone number and said they would call me back. I ended up calling five times because no... More

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TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
27 April 2013

We sincerely apologize if you have been put through such an upsetting experience during the time that you chose to stay with us. We are deeply troubled to hear that you’ve had an unpleasant encounter with the staff. It has always been our goal to give our clients the value for their money, while giving them a comfortable and pleasant... More

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“Did not meet expectations”
3 of 5 stars Reviewed 13 April 2013 via mobile

When we checked in, the blanket was soiled. The floor had food spilled around the bed and we had one set of towels. The hotel room was also very dusty. It was not in bad shape but housekeeping needs improvement .

Was this review helpful? Yes
TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
14 April 2013

Thank you for taking the time and effort to bring this matter to our attention. We sincerely apologize for we have fell short in meeting your expectations, and we thank you for pointing out the things that we may have overlooked and giving us a chance to correct it. Your feedback regarding the hotel room cleanliness as well as the... More

Reading, Pennsylvania
1 review
“Customer Service”
4 of 5 stars Reviewed 7 April 2013

I just wanted to commend the staff at the Reading Comfort Inn. When I walked into the hotel, I was greeted by Joe and he was extremely helpful and friendly. My family was looking for various places to go in the city and not only was he knowledgable, he went above and beyond the call of duty. It's always nice... More

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TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
9 April 2013

We are happy to know that we were able to serve you satisfactorily well during your stay with us. We highly appreciate that you took the time to share to us your wonderful experience. Your comment regarding our very reliable and helpful staff is indeed very heart-warming and inspiring. To know that we have done an excellent job in serving... More

JULIAN
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Very nice for the area.”
4 of 5 stars Reviewed 5 February 2013

This Comfort Inn could become a Comfort Suites, but the area probably doesn't support the business for the high tier of Choice Hotels. Pity, it is a very nice hotel, with great staff. Room was excellent, the fitness center was above average for any chain. Most chains put a treadmill and a exercise bike in a empty store room and... More

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TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
27 February 2013

Dear Guest, We would like you to know that we appreciate you for writing us your feedback about your stay at Comfort Inn. We are happy that we have been awesome in terms of providing you a cozy, clean and friendly environment. We are also glad that our facilities and services met your expectations. The management is open for suggestions... More

new york
Top Contributor
66 reviews 66 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
51 helpful votes 51 helpful votes
“Great Surprise!!”
5 of 5 stars Reviewed 15 October 2012

Stayed here overnight on October 12 and was pleasantly surprised. The hotel itself is a little dated but the room was clean and comfortable. The price is so reasonable and the breakfast is perfect. The staff is always professional and extremely helpful. I think her name was Tracy but she recommended a restaurant and it was great. She also recommended... More

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TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
6 December 2012

Dear Guest, Thank you for writing this wonderful feedback. We do appreciate your time in staying with us. we also would like to you to know that we value our customer and make sure that we provide the services that they truly deserve. We can’t wait to serve again in the near future. More

Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
“Not bad!”
4 of 5 stars Reviewed 27 August 2012

Overall a good property ... you could tell the property was a bit older but it had a clean and fresh feel to it ... check in was slow but that was due to a soccer team checking in as I got there ... no opinion on the breakfast as I ate on the road. I would definitely stay again.

Was this review helpful? Yes
TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
12 September 2012

Dear Guest, We would like you to know that we appreciate your time in making this feedback. We are glad that you had a great time during your stay with us. We always aim to provide our valued customers like you the services that you truly deserve. The flaws that you have mentioned were greatly acknowledge and these will make... More

Washington DC
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Okay for an overnight on-the-road”
3 of 5 stars Reviewed 9 July 2012

We stayed here one night while on a road trip. It was reasonably priced and the location okay. Lots of fast food places nearby to eat -- not many other choices, either. The rooms were showing a bit of their age, but the place was generally clean. One caveat about the location -- there is an awful odor that appears... More

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TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
19 July 2012

Dear Guest, We appreciate your time in making this wonderful review. It is so nice to know that you as one of our valued customers enjoyed our services during your stay. For sure, we will maintain our services for us to provide you a wonderful stay. Thank you so much for choosing Comfort Inn and we are looking forward to... More

North Canton, OH
Top Contributor
76 reviews 76 reviews
41 hotel reviews
Reviews in 48 cities Reviews in 48 cities
25 helpful votes 25 helpful votes
“Bare minimum handicap accessible rooms”
3 of 5 stars Reviewed 19 May 2012

Having stayed here quite a few times in the last few months for business, I have seen several of the rooms including handicap. The standard rooms are what you'd expect. The handicap rooms, however have issues. Unfortunately I am familiar with the requirements of wheelchair bound individuals and the handicap accessible rooms in this hotel would be a problem for... More

Was this review helpful? Yes
TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
21 May 2012

Dear Guest, Thank you for sending us your feedback. Rest assured that we’ll bear in mind all your concern as well s your needs. We’ll work hard to reach your expectations for comfort. We do apologize for the inconvenience that was caused. We are looking forward to serving you once we have set things up for improvement. More

Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
“decent hotel for”
4 of 5 stars Reviewed 23 February 2012

Went to this hotel on business. Rooms are pretty basic. My room did not even have a print or painting on the wall. For me that was not a problem. Room was large enough to spread out and get some work done. One large table and one large desk. Good internet connection, getting a sending emails with large attachments was... More

Was this review helpful? Yes
TraceyManager, Guest Relations Manager at Comfort Inn, responded to this review
11 May 2012

Dear Guest, Thank you for sharing this wonderful experience that you had during your stay. We are happy to hear that you liked our location, services and facilities. We offer nothing but the bests to all of our valued customers. Our main goal is to provide a clean, cozy location and impeccable service We're glad that your over-all stay at... More

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Additional Information about Comfort Inn

Also Known As:
Comfort Inn Reading
Reading Comfort Inn
Address: 2200 Stacy Drive, 5th St. Hwy., Reading, PA 19605
Region: United States > Pennsylvania > Reading
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #6 of 8 hotels in Reading
Price Range: €
Hotel Class:2 star (2*)
Reservation Options:
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Comfort Inn
2200 Stacy Drive 5th St. Hwy.
Reading, PA 19605
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