We recently stayed at this hotel overnight, 2 families - 2 rooms booked through Hotwire and we were pleasantly surprised. The outside neighbourhood kinda looked sketchy like we wouldnt want to walk alone at night but it turned out to be fine. We went to a Pittsburgh Penguin hockey game, the hotel offers free shuttle within a 3 miles radius....
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This Holiday Inn Express was the perfect place for us to stay on our first visit to the city. Easy to find, superior amenities to similar hotels in the area, and a staff that went above and beyond our expectations when it came to service made a great first impression for a city that we came to love! The proximity...
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We greatly appreciate your feedback, and we are honored that you chose us for your first stay in our great city. The south side is full of fun activities, and great restaurants and bars. We will be patiently waiting your return, see you soon.
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My boyfriend and I stayed @ the Pittsburg South Holiday Inn 12/19/11....The Hotel staff was very welcoming. Helen the front desk clerk was very cheerful and helped us out with recommendations around the area to go. Robin the General Mgr was also very kind. They treat you as part of the family. Our room was #305 King Suite, was a...
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Thank you so much for your review! Helen is one of our veteran agents and she can be a bundle of joy. We look forward to you coming back, and hopefully we can make you and your friends our family : )
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I am a Priority Club member and I stay at Holiday Inn and Holiday Inn Express frequently. I travel for business and always request to stay with Holiday Inn and Holiday Inn Express.
The gentleman who checked us in was delightful, however the woman who worked the evening shift was horrible.
I will never stay at the Holiday Inn Express...
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I want to thank you for taking time to write a review, as our guest we value your opinion of our hotel and it's service. I do regret that you had a bad encounter with one of front desk team members, and for that we are sincerely sorry. Please know that we are striving to build a team, which showcases...
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I thought this place was OK. We were here during the week, on a business trip. The rooms are large and facilities very nice. Most of everything in the room seemed burned by cigarette butts, but the room did not smell like cigarette smoke. The one downer was the carper on the hallways: absolutely filthy and worn out. There is...
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Thank you for staying with us, and taking time to tell us about your experience. I am glad that you enjoyed your stay, and hope that we can make your next one even better. To address some of the things you mention, our carpet is deep cleaned on a seasonal basis, and in late January early February we will be...
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it had a bad musty smell, the staff were friendly and helpful, i felt little over priced the carpet was dirty, and it sits off the road a bit being in pittsburg traffic a chaos world if u donbt look quick u may miss it ! they do provide shuttle to shopping and there is a place to eat next...
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Thank you for taking time out to write a review, we understand that the only way for us to improve our service is to truly understand your needs. I would like to apologize for the musty smell, and “dirty carpet” in your room, and would like to reassure that it isn’t standard. I’m a belated that you find our staff...
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I was very pleased with our stay at the Holiday Inn. We make biweekly trips to Pittsburgh Children's Hospital. We've stayed at 4 different area hotels and we've decided this will be the one we choose for future visits.
The front desk staff was extremely friendly at check in and check out(both were named John). They gave us suggestions for...
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My staff and I are belated that you enjoyed your stay. We are also excited because this is our first perfect score, since we started tracking and responding to our guest reviews. This is a victory for everyone; and we thank you for taking time out of your day to highlight our staff and your stay. We thank you for...
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Our stay at this hotel was a pleasant one. The people at the front desk greeted us with a smile everytime we approached them, right from registering ourselves in. We bought our room off of a deal from Hotwire and we were very pleased with the room. It had a king sized bed, a small couch and microwave and fridge....
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I am glad you had a pleasant stay with us. Our hotel has really been working on our customer service, and we are glad that you the consumer have been affected in a positive way. We do charge for parking, as most hotels in the city do, but as you mention our shuttle take’s care of any of your driving...
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Stayed here one night in October with a group of friends. Great Location right in southside which gives you access to all the bars and best nightlife in pittsburgh. Rooms are spacious and the refrigerator and mini bar area added a nice touch to the room. The pull out sofa was rather small though. Bar next door was nice for...
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I’m glad to hear that you enjoyed your stay. We recently upgraded all of our rooms to have micro fridges in them, and we are glad that you noticed and enjoyed that feature. I also wanted to thank you for highlighting one of our stars (front desk agents), we believe in empowering our staff to tackle any challenge, thus allowing...
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We have stayed at the Holiday Inn Express - South Side may times over the years. This most recent stay was even more enjoyable due to the friendly, helpful staff. From the front desk employees to cleaning staff, all greeted us with a pleasant smile, cheerful hello, and willingness to assist with restaurant suggestions and directions if asked. Management has...
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Thank you for taking time out of your day to write a review. As management we’ve been working very hard to improve our service, here at the Holiday Inn Express South Side. Your review is positive affirmation that our team is buying into our system, and providing great service. We thank you for choosing our hotel, and we hope that...
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