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Comfort Inn Hotel Reviews, New Castle

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Comfort Inn

2.0 of 5
1740 New Butler Rd., New Castle, PA 16101
Hotel amenities
Comfort Inn
5 traveller photos
Ranked #3 of 5 hotels in New Castle
3.0 of 5 stars 17 Reviews
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17 reviews from our community

    Trip type
Traveller rating
    4
    3
    2
    3
    5
Date Rating
New Orleans, Louisiana
2 reviews
2 helpful votes 2 helpful votes
“Not what I was expecting”
2 of 5 stars Reviewed 20 April 2013

I stay in a hotel a lot since my house is under construction. This was THE WORST stay ever!! The place smelled like cigarettes. The room was dirty the carpets honestly turned my feet black. The bathroom was poorly clean and there were no new towels. The manager was nice and gave me towels but that stay was terrible.

Was this review helpful? Yes 1
Rock Hill, South Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“This place had a bad odor”
1 of 5 stars Reviewed 12 December 2012

I would not recommend staying at this hotel. The employees were not very pleasant. The rooms were dingy and smelly. The outside doors did not close letting anyone that walked by have access to get inside the hotel. There was nothing to eat at their "free continental breakfast." If this is the only place with rooms in New Castle, I... More

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See 2 more reviews by Carkitto for New Castle
renee r, General Manager at Comfort Inn, responded to this review
29 December 2012

In response to your recent review of the New Castle Comfort Inn, I apologize for any inconvenience you may have encountered during your stay. Please contact me directly so we may further discuss in detail the issues mentioned in your response. I hope restore your confidence in Choice Brand Hotels and look forward to speaking with you soon. More

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Chesapeake, Virginia
1 review
2 helpful votes 2 helpful votes
“Bad feelings”
1 of 5 stars Reviewed 7 October 2012

We were in town for the fourth of July. It was very hot out side and we had been at the park all day long. So when we got to the hotel we were very tired and just wanted to get our room and go to bed. I should have known after a few min to just turn around and... More

Was this review helpful? Yes 2
QUEENIE1114, General Manager at Comfort Inn, responded to this review
6 November 2012

In response to your recent review of the New Castle Comfort Inn I apologize for any inconvenience you have encountered during your stay. Please contact me directly so we may discuss in further detail the issues surrounding your reservation and stay. Your opinion is valued greatly as a Choice Hotel Guest and if given the opportunity I would like to... More

Butler, Pennsylvania, United States
1 review
3 helpful votes 3 helpful votes
“Absolutely disgusted!”
1 of 5 stars Reviewed 1 October 2012

I recently stayed at the Comfort Inn (September 2012) because I was part of a wedding in New Castle. I did not arrive to the hotel until after the wedding at 11:30PM and when I went to check in, they said my reservation was for a suite. I absolutely did NOT request a suite when I called to book the... More

Was this review helpful? Yes 3
QUEENIE1114, General Manager at Comfort Inn, responded to this review
4 October 2012

The Management and staff of the New Castle Comfort Inn would like to apologize for any inconvenience you encountered during your stay. I would like to further discuss the above matters personally by telephone. Please contact me at your convenience so I may ensure our commitment to guest satisfaction and further explain our reservation and billing process. Should we need... More

Leonardtown, MD
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
“Dingey, Dirty, Smells of Cigarette Smoke”
2 of 5 stars Reviewed 12 July 2012

The smell of cigarette smoke is every where in this inn. Even though our room was on the second floor, which is smoke free, you cannot escape the smell. The room was in general, dirty, not much attention is paid to the details of cleaning. The sheets and towels were clean at least. I removed the bedspread immediately and put... More

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See 4 more reviews by LMJST for New Castle
QUEENIE1114, General Manager at Comfort Inn, responded to this review
18 July 2012

Your opinion regarding your recent stay at the New Castle Comfort Inn is valued greatly and I am pleased that the staff performance has met your expectations of a Choice Brand Hotel. In addition, I apologize for any inconvenience you may have encountered during your stay and I am requesting an opportunity to personally discuss the issues identified in your... More

Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Very nice, clean”
4 of 5 stars Reviewed 18 June 2012

Accommodating staff, neat clean hotel and room, good breakfast. Everything I want and expect from a Comfort Inn. Weak wifi signal but we've more or less accepted that from every hotel in which we stay.

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Management response:
27 June 2012

The General Manager and staff of the New Castle Comfort Inn would like to extend our appreciation for your comments regarding your recent stay. I am glad that we have met your expecations of a Choice Brand Hotel and I have shared your review with our hotel family. We look forward towards the opportunity to serve you again in the... More

Owings, Maryland
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
“An excellent choice in the New Castle area.”
4 of 5 stars Reviewed 14 May 2012

I was visiting New Castle recently for a funeral. My parents suggested the Comfort Inn in New Castle. This hotel is very well run, in a convenient part of town and reasonable prices. The breakfast bar was well stocked in the morning. My thanks to the wonderful staff!

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QUEENIE1114, General Manager at Comfort Inn, responded to this review
16 May 2012

I would like to take the time to thank you for your comment regarding your recent stay at the Comfort Inn in New Castle. Our staff service has proven to be a strength in guest satisfaction and I am eager to share your gratitude with the staff members. I hope your confidence in our property extends to Choice Brand Hotels... More

Washington DC, District of Columbia
1 review
“Comfort Inn, New Castle, PA”
5 of 5 stars Reviewed 8 May 2012

I am writing this letter to commend the amenities and services of the entire staff at the Comfort Inn in New Castle, PA. On entering and leaving the hotel there is always a friendly smile and greeting or a warm "see you later" from the entire desk staff which makes a stay at the Inn so pleasant. While waiting in... More

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QUEENIE1114, General Manager at Comfort Inn, responded to this review
10 May 2012

On behalf of the staff of the Comfort Inn in New Castle, I would like thank you for taking the time to comment on your recent stay. Our dedicated staff has proven to be an asset to the Choice Brand Hotels by providing outstanding guest services. I am excited to share your response and commets with the staff members and... More

Broomall, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Best Hotel Experience”
5 of 5 stars Reviewed 23 January 2012

My stay at the Comfort Inn in New Castle, PA was GREAT!!! The rooms were clean, the staff was great and the free breakfast was fantastic. I would recommend this hotel to anyone who needs to stay in New Castle.

Was this review helpful? Yes 2
Westland, MI
Top Contributor
50 reviews 50 reviews
38 hotel reviews
Reviews in 43 cities Reviews in 43 cities
22 helpful votes 22 helpful votes
“Best in New Castle”
5 of 5 stars Reviewed 9 March 2011

Great motel. Expanded continental breakfast offered. Free internet. Staff is very helpful.

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TaraInn, Manager at Comfort Inn, responded to this review
29 March 2011

Thank you so much for your positive review you sent to Trip Advisor. We always appreciate these comments and I will forward them to the entire staff. Hope we can be of service to you in the future. More

Comfort Inn Mercer
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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel New Castle
Comfort Hotel
Comfort Inn New Castle
New Castle Comfort Inn
Address: 1740 New Butler Rd., New Castle, PA 16101
Region: United States > Pennsylvania > New Castle
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Pets Allowed Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in New Castle
Price Range: €€
Hotel Class:2 star (2*)
Reservation Options:
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Comfort Inn
1740 New Butler Rd.
New Castle, PA 16101
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