we were going to make the drive from nj to lancaster just to go to your buffet we then found the bed and breakfast plan on website and said why not.total last min trip. not only do you have a crib for people to use(disney is only other place i've been to do that) but the front desk guy was... More

Stayed there for a buisiness trip. we stayed on the double tree side. theres 2 hotels that make up willow valley resorts. check in was very smooth. front desk very helpful. the place is very large. can be a bit of a challenge to learn your way around. make sure you read the signs which are posted around. how to... More

12 of us (6 couples) stayed at the Willow Valley Inn and Suites October 2011. Positive features: Wonderful breakfast and dinner buffets with plentiful choices, well presented, good service. Check-in was smooth. Negatives: One of our couples had a friend visit them in the middle of the night (I think you might know what that means!), they were so horrified... More

Poor management, poor customer service and unfriendly front desk. Rooms are old and hvac fans are extremely loud. Bad smells in the room too. Better bet is to stay at the doubletree next door. Like night and day. Avoid this place at all costs. More

While my wife and I were very pleased with our accommodations at the hotel in general our opinion of the hotel and its staff only increased after a motor vehicle accident imposed on our weekend fun. Those who have endured even a small fender bender can appreciate the hassle and inconvenience it brings not to mention the headache one gets... More

Having frequented. Willow on average several times a year since the late 80's and despite their pricey terms I still find the place special. The food is what one would expect in Pa. Dutch country and quite good. The accommodations are nice though in our last stay I nearly called the desk to have our sagging mattress replaced. We love... More

We came to visit your smorgasbord to give it another try versus a year ago when we very disappointed with the selection and the overall appearance of the smorgasbord. This time around everything was superb with regard to food quality and selection. When we asked to speak with the manager we were thrilled to find out that both the Restaurant... More

came here for( years) awhile ago when the kids were small. Came back this year with friends to celebrate 2012.Like always had a great time,kids were so excited to remember coming here More

If you are looking for condescending, lackluster & less than enthusiastic service from hotel staff ranging from check in to upper management you have found the hotel for you. Disorganization reigns supreme when meal time comes around, if you have a reservation expect to be delayed by 20 minutes or so & if you dare question them you will be... More