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All 37 Lancaster hotels

DoubleTree Resort by Hilton Hotel Lancaster

3.5 of 5
2400 Willow Street Pike, Lancaster, PA 17602
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DoubleTree Resort by Hilton Hotel Lancaster
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Ranked #11 of 37 hotels in Lancaster
Most recent review
5 of 5 stars Reviewed 15 June 2013
Christine W Vineland, New Jersey
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381 reviews from our community

Traveller rating
    193
    118
    42
    17
    11
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Families
240
 
Couples
57
 
Solo
4
 
Business
36
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Vineland, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 15 June 2013 NEW

Excellent facility and worth the money. The only nits I have to pick are 1)my GPS couldn't find the hotel. Luckily I knew it was adjacent to a golf course and used that. 2) One of the night I was meeting with friends at the bar. We were pretty much ignored by the bartender and only got service after another... More

Review collected in partnership with DoubleTree by Hilton

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Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
17 June 2013

Thank you, Christine! We're thrilled you had a 5-star stay with us recently! I'm sorry about the service in our lounge and will definitely share your review and experience with our management team. Regarding the GPS, we have a new address as of 2010, and unfortunately it doesn't always show up! But I'm glad you were able to find us... More

Staten Island, New York, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

Back again with my wife, daughter and grandchildren for a great stay in Lancaster. Very accommodating staff, professional, very clean and safe facilities. Kids love the indoor water park, so do I! Excellent restaurant with a varied menu and an accommodating kids policy. Close to all area attractions. Will return in the future, God willing.

Was this review helpful? Yes 1
See 2 more reviews by JimCowan for Lancaster
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
14 June 2013

Thank you for staying with us, again; we love repeat guests! We appreciate you taking time to share your experience with the TA community and look forward to serving you again. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More

Bethlehem PA
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 12 June 2013 NEW

We had change venues for a training event and this hotel was able to accommodate us close to the last minute. Out stay was great and the catered in food was fresh and good. I did eat in the cafe one lunch and there was a buffet. I am not fond of buffets, and taking that into account, I still... More

Was this review helpful? Yes 1
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
14 June 2013

Thank you, Nelle! We appreciate your kinds words and are happy to see everything went really well for your event. We hope you'll be able to join us for a leisure visit in the future. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More

Pittsburgh, Pennsylvania
2 reviews
2 of 5 stars Reviewed 12 June 2013

Well my visit started off very well, nicely greeted with a warm cookie for me and my girlfriend. After arriving in my room I took notice that my room did not face outside, instead an indoor "court yard" was outside my window. This would be no problem at all, but what I wasnt told is that there would be a... More

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Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
14 June 2013

Hi Brandon! When you have a few minutes, please reach out to me so we can discuss your $71 breakfast. Our most expensive breakfast option is the full buffet at $11.95 per person so you can understand I'm surprise to see a breakfast bill of $71! I will be sure to followup with our maintenance team to work out the... More

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 June 2013

We stayed here for one night for a trip to Dutch Wonderland. This hotel is about 10 mins away, but it's an easy drive. Kids had a blast in the kids area pool. I wish every hotel had a kids pool like this indoors. Entertains them and wears them out! Front lobby is nice and rooms are decent enough. Beds... More

Was this review helpful? Yes 1
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
17 June 2013

We appreciate you taking time to share your experience with the TripAdvisor community. I'm happy to read you enjoyed your visit and hope you will return in the future. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More

Wellsboro, Pennsylvania
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 12 June 2013

This hotel is very nice. Very nice pool area. Wonderful area for the kids, with their little water play area. The slide was out of order, bummer. I got in the hot tub for a few minutes and it felt like I had a film on my body that I had to go wash off immediately. Don't know what is... More

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Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
17 June 2013

Thank you for staying with us recently. I'm glad you enjoyed your visit and will follow up with our maintenance team to make sure everything is running up to par in our hot tub. If there is anything further I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More

Bethlehem, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 June 2013

What a wonderful weekend! Darryl and his team of Danielle and Jen were extremely helpful and willing to go over and above for our entire group. The front desk staff with Lisa in charge could not have done anything more for us. The set up crew with Steve and Brian saw to our every need in the meeting room. They... More

Was this review helpful? Yes 1
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
12 June 2013

Thank you for taking time to review our property on TripAdvisor! I'll be sure to pass along your kudos to our team. We look forward to your next visit! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com More

Hanover Park, Illinois
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 11 June 2013 via mobile

Very nice hotel. With a great pool and little indoor water area for the kids. Large spacious rooms. Could use a new coat of paint. Beds were large and comfortable. Everything was immaculate. But the resort does need a remodel hence the 3 stars instead of four. Prices are very reasonable and it's a short drive to lancaster county.

Was this review helpful? Yes 1
See 3 more reviews by mblock9876 for Lancaster
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
12 June 2013

Thank you for staying with us recently. I'd like to have the opportunity to speak with you and determine what during your stay was not up to par. Our facility underwent an $8m renovation just three years ago and we work hard to keep up the appearance of our facility. I'd appreciate a few moments of your time: Kristin O'Connor,... More

Princeton, New Jersey
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 7 June 2013

This is a very interesting hotel. The service was great, the room was clean and the staff was friendly and helpful. The staff at the Cafe 24 Hundred were excellent. They were very friendly, helpful and attentive. The buffet breakfast is standard DoubleTree. The food from the lunch menu was fresh with generous portions. I came with my wife and... More

Was this review helpful? Yes 1
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
10 June 2013

Thank you for recently staying with us, Dave. I'm glad you enjoyed your visit to our Cafe 24 Hundred and we appreciate your feedback on your experience in the pool area. We will definitely work through ways to make swimming in our pools more enjoyable for everyone. If there is anything else I can do for you, please let me... More

Norwood, Pennsylvania, United States
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 7 June 2013

We stayed here to go to Dutch Wonderland and Strousburg Railroad May 31 to June 2nd. It is a great experience. We had 2 adjoining rooms and the rooms were clean each with a sofa/pull out bed. The staff was extremely friendly. The pool and small water park atmosphere was great to keep the kids entertained. They also have a... More

Was this review helpful? Yes 1
Kristin O, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review
10 June 2013

Thank you for taking time to review your recent stay with us. I'm glad you enjoyed it and look forward to your return visit. Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503 More

 
 
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Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Address: 2400 Willow Street Pike, Lancaster, PA 17602
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Lancaster
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotels in Lancaster
#7 Business Hotels in Lancaster
#9 Family Hotels in Lancaster
Price Range: €€
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton (formerly part of Willow Valley Resort) is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County’s premier hotel, conference center and family resort. ... more   less 
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