The staff where lovely but this is not a 4 star. The room was very poor and needed a lick of paint. It was okay for one night but no more than that. The room was very small and the pillows where like biscuits and no spare ones in the room. As soon as I walked in the room I... More

After reading the previous reviews I was really dreading going to this hotel however, we had a lovely time. The hotel itself is lovely. Placed in a very quiet residential area, full of character and very comfortable. It seems that some reviews are a little harsh. The reception staff were all very friendly and extremely helpful and recommended some great... More

this hotel needs a good update room was very dusty stains on carpet plastering on wall falling off dripping tap window was very dirty I did complain 4 times I did get free upgrade butt i was a bridemaid at best friends wedding and had to move my stuff in my outfit I booked early breakfast butt no tea or... More

we had a wedding at the waterloo hotel and we had a poor experience. Some of the staff are really excellent and went out of their way to help. But the hotel is in need of a lot of tlc to be a 4 stars hotel ( lights not working , stained carpets ,etc... ). the food was okay but... More

We stayed at the Waterloo for a family function. Check in was a little un-professional and the directions to our room led us along a corridor with a discarded tray with dirty dishes and around the corner where there was a beer glass on the floor. Our room was nice and clean, comfortable and warm but one of our family... More

The staff were all very friendly, helpful and accommodating. Food was poor, low standard and slow, service was slow at breakfast took 45 mins to get and when it came it was not worth the wait. The room on first looks seamed clean but bathroom was not, mould (lots of it) on the ceiling other rooms had ceiling plaster cracking... More

Nice friendly staff. Looks as though it has been redecorated in the not too distant past but paint flaking on doors and ceilings in the room. Beds comfy Showers are very low pressure, insufficient to wash thick hair. Broken sink plug. Lack of interest from staff to fix or sort. No phone signal in the rooms

We got married at the Waterloo Hotel on 20 April 2013 and our day was the best we have ever had. The hotel service was excellent and all the staff made sure our day ran smoothly. The venue was perfect for what we wanted, it provided an intimate setting with a very personal touch. The food was fantastic for both... More

I have stayed at this hotel several times on business as I have a client nearby who I need to be with by 8am each morning. The ONLY reason for staying here again would be the proximity to the client as pretty much everything else is substandard. Here are a few lowlights: 1) First time I stayed here, I was... More