I stayed at this motel in November this year as I needed to be picked up by airport shuttle to go to Portland, OR (the only motel that the shuttle company would pick up). The room was ok - clean but old. However, I couldn't book online, and had to give credit card number over the phone. I felt uneasy...
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In response to this review, the Trip Advisor team responsible for reporting erroneous reviews, has been notified of the following:
We have no record of this guests' stay at the University Inn & Suites property at any time, on any date, nor specifically in November of 2011. It appears that this review is in error, and that the accuser has...
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Great location, but beware of the showers as the water temp. has a mind of its own, if a toilet flushes next door you get burned, and if the hot water is used in the sink at the same time as your shower you get frozen. This must be fixed.
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We took a vacation in early August of 2011, and again in early November, 2011, and searched many travel inns before choosing the University Inn & Suites. A price comparision revealed that we received more comfort options at an incredible competitive price. We counted that University Inn offered 11 more comfort options, i,e., very comfortable pillow top bed, extra pillows,...
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Convinient location across the univerisity main campus, and just a block away is a full-service supermarket for groceries. Room was spacious, orderly and clean, and included a microwave and mini-fridge. Air-con system worked nicely, good water pressure in shower, and the windows let in a lot of natural light. Ample free parking, and a internet-connected PC is available in the...
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We thank you for taking time to write this review on Trip Advisor and are delighted that you found the location, room, and breakfast of good quality value. Here at University Inn & Suites we make every effort to insure that each and every one of our guests stay is enjoyable. Thank you again for your thoughtful review and we...
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This hotel was a stretch 2 star - carpet was filthy, room had a fairly new coat of paint. not much of a breakfast, parking 4 feet outside your door, bathroom was very small, tub was very slick - no tread slip things. Location was good, not great. Not comparable to neighboring hotels also rated at 2 star. Day manager...
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University Inn & Suites would like to thank you for writing this review. We take our guest reviews very seriously. Our Management team, along with our Front Desk Staff, are constantly in communication in an attempt to reconcile every guest issue. We have secured a Heating Specialist to check and monitor each of our in-room heaters, and our bathtubs have...
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Room clean enough but horrid smell of industrial deodorizer. Front end staff not available on checkout. Would not stay here again
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Thank you for taking the time to review our property. Due to continuing complaints we have recently eliminated the use of in room deodorizer. Thank you for bringing this to our attention. We appreciate the opportunity to address this issue.
The availability of staff to assist our guests is a responsibility that we take very seriously. Recently we had a...
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This may be the worst hotel I have ever had the misfortune of staying in. An alleged " non smoking" room smelled like an ashtray. Dirty, not maintained, just horrible. DO NOT stay here. If you cannot find another room do not even come to Eugene
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University Inn & Suites thanks you for your time in posting a review on our establishment. We would like to apologize that you found your room inadequate in that it smelled of smoke. We do have a strict non-smoking policy here at University Inn & Suites for our non-smoking rooms and we are sorry that the state of the room...
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Even though the Inn was full and it's right on busy Franklin Blvd., it was a delightfully quiet stay. The pool was a welcome amenity on the 88 degree first day of Fall. Comfortable bed, clean room, friendly staff. Perfect.
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University Inn and Suites would like to thank you for taking the time to write this thoughtful review. We appreciate your feedback on our establishment. We strive to provide excellent services to our guests and are pleased that you found your room, amenities, and service ideal. We look forward to serving you on your next visit to Eugene!
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After we checked in, we noticed on your readerboard that AAA members received a discount. When we asked about it, we were told we had already received a senior discount. I doubt if this is true since the clerk making our reservation was over the phone and had no way of knowing our age.
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University Inn and Suites would like to thank you for taking the time to review our hotel. We value all of our guest’s opinions and any concerns that they might have. We apologize that you felt that you were given an inadequate response regarding your rate. At the time of booking, if a guest has AAA or AARP it will...
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My wife and I headed to Eugene in March to watch a tennis exhibition at the new basketball arena. The University Inn is located right across the street (a busy street), so location was ideal.
Not the most expensive or posh hotel, but a great value. The room smelled a little funky (like they were trying to cover cigarette smoke...
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Thank you for taking the time to review our hotel. We appreciate comments and concerns you have regarding our establishment. We apologize that you found your room dissatisfying and we have since changed the cleaning supplies we use in hopes that this problem will not occur in the future. We are glad you found our location and service ideal as...
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