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All 32 Eugene hotels »

Sleep Inn & Suites Eugene

2.0 of 5
599 E Broadway, Eugene, OR 97401
Hotel amenities
Ranked #13 of 32 hotels in Eugene
4.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    10
    9
    4
    3
    1
Date Rating
Alisa W
Albany, Oregon
1 review
1 of 5 stars Reviewed 9 December 2011

The hotel has a good location, availability and rates. However it is smelly and they charged me after I left for cleaning the carpet. I cannot get a satisfactory response from the GM or the parent company as to why. I have been waiting ten days for a call back from customer service representative Bryon...meanwhile I have no control over... More

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EugeneSleepInn, General Manager at Sleep Inn & Suites Eugene, responded to this review
12 December 2011

Alisa W. I would like to remind you of our conversation on the phone last week... You openly admitted to spilling an entire container of salsa\red sauce on the carpet. Our first priority is to serve you as our guest. Our second priority is protecting the experience that you have with us. We can not accomplish our priorities if actions... More

SWanjiru
Kansas
Contributor
15 reviews
10 helpful votes
4 of 5 stars Reviewed 22 November 2011

Chose this property based on Trip Advisor reviews. Is located on a main street very close to the U of Oregon, so it's great for parents & relatives visiting students. It is clean and nicely furnished. The beds were not as comfortable as I would of liked, but this isn't a five-star hotel. The free breakfast has the essentials, so... More

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Ben R
Los Gatos, California
1 review
4 of 5 stars Reviewed 27 September 2011

I stayed there 4 nights and thought it was great: clean and spacious rooms. Staff was very helpful. Parking lot is kind of small but they have overflow parking you can use that's not far away. Would definitely stay there again. More

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EugeneSleepInn, General Manager at Sleep Inn & Suites Eugene, responded to this review
29 September 2011

Ben, Thank you for taking the time to review our hotel. I am pleased to hear the positive feedback. -Sleep Inn Eugene, Or More

legendaryrob
somwhere in the southwest
Senior Contributor
31 reviews
15 helpful votes
3 of 5 stars Reviewed 23 July 2011

ist question: where is the in rom coffee pot? there isnt one.(this is most unusual for a choice property IMO). the good: I was able to reserve a room during oregin country fair for under a hundred on choicehotels.com..I got there a but early, but the on duty clerk let me store my luggage while i went to lunch at... More

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frontdesk599, Front Office Manager at Sleep Inn & Suites Eugene, responded to this review
25 July 2011

Rob, Thank you for taking the time to reiview our hotel on Tripadvisor. We appreciate the imput. We strive to make our breakfast as healthy as possible. The elite membership has its advantages, room upgrades at no cost, extended checkout times,also member only discounts. All of these benefits are subject to availability. More

Papillonkisses
Roseburg, Oregon
1 review
5 of 5 stars Reviewed 14 July 2011

I searched online for a long time before I booked this hotel. I had a family member getting married and we needed a place to stay for just one night. I have worked at the front desk at a hotel before and since then I haven become a bit picky, because I have learned the difference between good and bad... More

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MomFromTheOC
Orange County
Contributor
11 reviews
26 helpful votes
3 of 5 stars Reviewed 4 July 2011

This is a modestly priced, modestly appointed hotel that met our needs just fine. It is clean and comfortable. It's conveniently within walking distance of U or Oregon. More

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frontdesk599, Front Office Manager at Sleep Inn & Suites Eugene, responded to this review
5 July 2011

MomfromtheOC, Thank you for taking the time to review our hotel. We strive for cleanliness, and customer service above all else. We look forward to serving you in your future lodging needs. More

Ben82010
Imnaha, Oregon
Senior Reviewer
7 reviews
4 of 5 stars Reviewed 23 June 2011

The staff was pleasant and friendly. But my first impression was not positive. While checking in I saw the the desk behind the reception area was very messy and unprofessional with stacks of loose papers and books. I wondered if the rooms would be in the same condition. However the room was very nice, clean and quiet. We all slept... More

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TravelnutBug
Anacortes, WA
Senior Contributor
23 reviews
6 helpful votes
5 of 5 stars Reviewed 14 June 2011

I almost hate to write a good review for this hotel because I don't want them to get so popular that it's hard to get a room -- or their prices go up! We've stayed at much more expensive hotels in the area but the only thing they had that was better than this hotel was a bigger breakfast selection.... More

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zoommiler
Jeffersonville, IN
2 reviews
5 of 5 stars Reviewed 13 June 2011

What a pleasant surprise on a trip already made heaven-like by the atmosphere and people in 'Track Town, USA.' The amenities at the Sleep Inn far exceeded my expectations and the assistance and friendliness of Shanna, Joel, Jon, and Randy at the Front Desk help to enhance my stay. I look forward to returning to Eugene and will start my... More

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DisneylandAficionado
Portland, Oregon
1 review
2 helpful votes
4 of 5 stars Reviewed 20 May 2011
2
people found this review helpful

My wife and I were in town for the Eugene Marathon and we were pleased to find such a great rate, even on an extremely crowded weekend. Since the race started/ended at the university, the hotel was conveniently located. Due to being on a main street with a concrete median, it can be a little difficult getting in to the... More

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frontdesk599, Front Office Manager at Sleep Inn & Suites Eugene, responded to this review
31 May 2011

Thank you for the constructive criticism. We appreciate all feedback, good or bad. The problems you have stated have been addressed. We look forward to serving you in the future. More

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