Dear TripAdvisor Member, Thank you for sharing your review about our hotel. Our guest feedback is very important to us and I appreciate the opportunity it provides. I am very sorry that our front desk staff did not provide you with details related to the Romance Package that you reserved. I will discuss the process for this package with our... More

Dear TripAdvisor Member, Thank you for taking time to write your review about our hotel. I greatly appreciate your feedback and the opportunity to improve our product and services as a result. I am very sorry that our housekeeper entered your room earlier than expected and understand how this could be an inconvenience to you. Please know that I will... More

Dear TripAdvisor Member, Thank you for taking time to share your review of our hotel. Your feedback is important to us and very much appreciated. I am very pleased that you enjoyed our excellent downtown location. There are indeed many great shops and unique restaurants in the downtown neighborhood that our guests are able to enjoy. I am equally pleased... More

Dear TripAdvisor Member, Thank you for sharing your review about your recent stay at our hotel. Our guest feedback is very important to us and we appreciate the opportunity it provides. I am very happy that you found all of our staff to be warm and welcoming. The team takes great pride in delivering exceptional hospitality and ensuring every guest... More

Dear TripAdvisor Member, Thank you for sharing your review of your recent stay at our hotel. I greatly appreciate the opportunity your feedback provides. I am pleased that you enjoyed many of the wonderful amenities we have to offer, as well as our terrific downtown location. The Saturday Market is a very popular destination for our guests. We are currently... More

Dear TripAdvisor Member, Thank you for taking time to share your review of our hotel. We appreciate the opportunity that your feedback provides us. Robert is indeed a tremendous team member! His genuine hospitality is frequently commented upon by our guests. We are very fortunate to have him at our hotel. I will be sure to share your comments with... More

Dear TripAdvisor Member, Thank you for sharing your review of your experience at our hotel. We sincerely apologize if you felt in any way unappreciated or unassisted during your stay. This has been addressed with our team and we will be attempting to contact you to better understand your experience. Thank you again, we look forward to the opportunity of... More

Dear TripAdvisor Member, Thank you for sharing your review of our hotel. Our guest feedback is very important to us and we appreciate the opportunity it provides. I am very sorry that we did not meet your expectations for this stay. We are currently under renovation with updates to all of our guest rooms and public space. I am positive... More

Dear TripAdvisor Member, Thank you for taking time to share your review of our hotel. I appreciate the opportunity that your feedback provides. I am very sorry we did not provide the service or amenities you expected during your trip. Our goal is to always provide an exceptional stay for our guests and I will ensure all teams are working... More