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Quality Inn

2.0 of 5
20600 Grandview Dr, Bend, OR 97701
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Hotel amenities
Special Rate
$60 (USD)
Quality Inn
Ranked #31 of 41 hotels in Bend
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44 reviews from our community

    Trip type
Traveller rating
    6
    20
    7
    5
    6
Date Rating
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 9 May 2013

We stayed one night at quality inn in Bend Oregon while traveling with our family. The room was fairly clean except for some dusty spots and mold in the shower. The pool was not the cleanest either. Staff was decently friendly, room was decent sized. The comforter and mattress were very comfortable but the pillows were awful and lumpy, I... More

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See 2 more reviews by DEgeland for Bend
DeeSehgal, Owner at Quality Inn, responded to this review
10 May 2013

Thank you for taking the time to review us on TripAdvisor. I appreciate when our visitors leave us with feedback, because we are always striving to improve. While I'm happy to hear that our staff was friendly and helpful, it's disappointing to hear that you room was not completely clean. Though there were just a few "dusty spots," this is... More

Bend
1 review
4 of 5 stars Reviewed 8 May 2013

I only have one complaint about this hotel. The time they water the grass near one of the exits. We were trying to load our car around 8:00 and the water was spraying on the sidewalk in two different areas we needed to walk by. If we would have went that way we would have gotten wet. It seems like... More

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Review collected in partnership with Easytobook.com

DeeSehgal, Owner at Quality Inn, responded to this review
9 May 2013

Jackie, I'm sorry that our sprinklers were running when you were trying to pack your car. Were you able to walk around? I'm sure this must have been frustrating, and I'd like to sincerely apologize. If you mentioned this to us, we would have had no problem helping you pack, or turning the sprinklers off—we are here to meet your... More

Port Orchard, WA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 21 April 2013

It's not a bad hotel for the price we paid. Most of the hotels in the area were quite a bit more, and as this hotel had continental breakfast and an indoor pool we booked it. Upon arrival we were a little bit disappointed by the condition of the room. It was clean and the bed was comfortable but it... More

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DeeSehgal, Owner at Quality Inn, responded to this review
24 April 2013

Thanks for taking the time to share your experience with us on TripAdvisor. I'm sorry to hear that you were disappointed with the condition of your room upon arrival. We always aim to have our rooms fresh, clean, and ready for our guests. If there is ever anything wrong with your room we would have no problem attending to it,... More

Bend, Oregon
Top Contributor
101 reviews 101 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 8 April 2013

We stayed three nights here as we rolled into town and had not made previous arrangements. Staff was kind. Room clean. Easy access. Well worth the price! Always enjoy that Quality Inn provides a free breakfast. . . it's pretty basic, but that's all we need to get going in the morning. Staff was also very flexible as we extended... More

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See 27 more reviews by Wendy M for Bend
DeeSehgal, Owner at Quality Inn, responded to this review
16 April 2013

Thanks for taking the time to review us on TripAdvisor, Wendy. It's great to hear how much you enjoyed your stay. Our guests' satisfaction is always our primary concern, so the team will be thrilled to see this! We hope to welcome you back again next time you're in the area. All the best, Deepak, Owner More

North Platte, Nebraska
1 review
1 of 5 stars Reviewed 27 March 2013

We will not stay there again! The room was very outdated and the furnishings worn and broken down. The room had an odd musty smell (no wonder the window was open when we arrived , in the middle of March none the less!) Only two small worn towels were provided. At breakfast the biscuits were cut in half, the gravy... More

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DeeSehgal, Owner at Quality Inn, responded to this review
29 March 2013

It's terribly disheartening to hear how disappointed you were with your recent stay. Our guests' satisfaction is always our primary concern, as we strive to provide the proper amenities and excellent service to ensure that you have a relaxing time. I'm sorry that your room was filled with an "odd musty smell"—this is very surprising and troubling to hear. We... More

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North Bend, Oregon
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 18 March 2013

and it was a disappointment. we'd stayed here about 6months ago, just passing through. so no hesitation in booking a 3 night stay for a longer visit to Bend, OR. the location is on the highway,a bit out of town, but convenient if you're traveling north or west. the railroad track is right across the highway, so if you're a... More

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See 5 more reviews by johnelrog for Bend
DeeSehgal, Owner at Quality Inn, responded to this review
21 March 2013

I'm sorry to hear how disappointed you were with your recent stay, John. Impressing our customers is always our goal, because your satisfaction is our primary concern. It's very surprising to hear that you found mold in your bathroom. Cleanliness is something that we take very seriously—under no circumstance should a guest experience a room that was not properly cleaned.... More

Vancouver Island
Top Contributor
60 reviews 60 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 10 March 2013

We were welcomed by Judith who is one of the friendliest front desk staff I have ever met. We requested a quiet room and were given a second floor room on the back which had a nice mountain view and we enjoyed a spectacular sunset. The room was indeed very quiet. The room was comfortable and clean and had a... More

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DeeSehgal, Owner at Quality Inn, responded to this review
29 March 2013

Rainy, Thanks for your kind words here on TripAdvisor. I'm thrilled to hear how much you enjoyed staying with us. Providing you with excellent customer service and the proper amenities to enjoy a relaxing stay is what we're all about. Judith and the team will be thrilled to see this. I hope to welcome you back again in the future!... More

Seattle, Washington, United States
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 31 January 2013

Positives: Easy freeway access, wheel chair accessible rooms, inexpensive for Bend. Continental breakfast. Free WIFI. A/C was sufficiently cold Staff is friendly but not very professional. Several guests arrived at one time. Thankfully we were first to arrive. There was one older woman running the desk. Took over 10 minutes to get us our keys. Another employee finally came out... More

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DeeSehgal, Owner at Quality Inn, responded to this review
29 March 2013

I'm sorry to hear how disappointed you were with our customer service. I'm not sure when exactly you were here, but I can assure you that we are always doing whatever it takes to get each customer taken care of in a timely manner. However, if our staff was unprofessional this is entirely unacceptable. We train our staff to treat... More

Hillsboro, Oregon
1 review
4 of 5 stars Reviewed 23 January 2013

If you are tired of the typical hotel continental breakfast, then you will love it here. Eggs (scrambled or boiled), sausage, biscuits and gravy, fruit, waffles, as well as the typical fare, make this hotel one of my favorites in Bend. I have stayed here twice and the staff is nice and accommodating. I asked for a quiet room, so... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review
29 March 2013

Thanks for your kind words. I'm thrilled to hear how much you enjoyed spending your vacation with us! Our guests' satisfaction is always our primary concern, so your review puts a smile on my face. We look forward to having you again soon! All the best, Deepak, Owner More

Bend
1 review
3 of 5 stars Reviewed 3 January 2013

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Review collected in partnership with Easytobook.com

DeeSehgal, Owner at Quality Inn, responded to this review
29 March 2013

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Additional Information about Quality Inn

Also Known As:
Quality Inn Bend
Bend Quality Inn
Address: 20600 Grandview Dr, Bend, OR 97701
Phone Number:
Region: United States > Oregon > Central Oregon > Bend
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 41 hotels in Bend
Price Range:
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
We are conveniently located just off U.S. Highway 97 at the north end of Bend. Central Oregon is the place to be for year-round outdoor recreation, including skiing, snowmobiling, fishing, boating, hunting, hiking and sightseeing.Mt. Bachelor ski area and Smith Rock State Park are just 20 miles from us and Newberry National Volcanic Monument is only a short drive away. The nearby Deschutes River is famous for its beauty, fishing and rafting, and the High Desert Museum, where visitors can enjoy regular live animal interpretations and living history demonstrations, is also close by.At our 50 room hotel, guest will enjoy many amenities like high-speed WiFi, a fitness room with proffessional grade tread-mill, eliptical and stepper machines, Full hot breakfast buffet, free local calls, coffee and indoor heated pool and hot tub. This is a pet-friendly hotel, and only a small nightly fee applies. Business travelers will appreciate the public computer with Internet access and printer in addition to copy and fax services.All guest rooms come equipped with microwaves, refrigerators and cable television with movie channels. Please ask about the suites, whirlpool rooms and rooms with beautiful mountain views. In addition smoking and non-smoking rooms are offered. Laundry facilities are located on the property for added guest convenience.Quality Inn & Suites in Bend is the ideal place for your family or business needs when visiting the central Oregon area. Your needs are our number one priority. Please come by and see for yourself. ... more   less 
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