Nothing stellar - surprised being a Hyatt. Rooms not well insulated for sound. Twice in four days had to wait ten minutes for warm, if not hot, shower water. No robes. The night we arrived, many were not permitted to check in until after 17.00, some as late as 19.30. Heard various excuses from computer to lack of staff. One... More

From the moment that you walk in the door, you are treated like their "most important guest". We felt very welcome. The staff were so very helpful. Even with directions to places around the city. The only draw back was the parking. I would absolutely stay there again. More

To me this was a typical Hyatt-putting on airs while failing to provide the basics. The grandure of the lobby doesn't mean much to me when the best I can get is a lukewarm shower at 9pm (even after letting the water run for ten minutes). I only have a couple of 'needs' when I am traveling-a quite room, a... More

We had stayed at this hotel about 10 years ago and it was much better then it is now. As long as you’re in the main lobby the decor is nice but the halls are sloppy painted this bad neon yellow, rooms are what you can get at a Motel 6. We were told there was an indoor/outdoor pool. There... More

I stayed at the hyatt for new years party. When I checked in I noticed my room was for double beds. I had requested a king size bed and they made mention of that when I booked the room weeks in advance that they can't guarantee a king but she can note the request. How they decided he rooms is... More

First off, this is not an extremely expensive hotel. The decor was nice and the hotel was quiet. The only complaint I would have was that the parking garage felt rather unsecured, but reception said there has been no issues to their knowledge. Note- that you will have to pay for parking there in addition to your room. Compared to... More

Rooms and bathrooms and sinks not clean! Coffee not refilled. Glasses not replaced with clean ones. Bedroom not even cleaned one day - had to call them in the evening to come clean it. You could hear people in the neighboring room, uh, having "fun". Barking dogs in room next door very annoying. Towels not replaced one day. People there... More

Had to travel for work and booked this through hotwire. I arrived at the hotel at 2:30 am. I know and understand that it is late and staffing is at a minimum. The bell hop came right down the escalator as I was entering and was very friendly. I went to the front desk and got my keys...and they didn't... More

My company hosted our annual Christmas party at the Hyatt last week. I'd never stayed there so my wife and I took advantage of the discounted room rate. We had dinner and entertainment in one of the Hyatt's conference rooms and I must say the staff were hit and miss. Most of them were helpful and attentive but there was... More