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Residence Inn Oklahoma City South/Crossroads Mall

3.0 of 5
1111 East I-240 Service Road, Oklahoma City, OK 73149
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Residence Inn Oklahoma City South/Crossroads Mall
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22 traveller photos
Ranked #40 of 126 hotels in Oklahoma City
4.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    4
    8
    1
    1
    2
Date Rating
twostick
Upstate NY
Senior Contributor
25 reviews
18 helpful votes
“Super-Duper”
4 of 5 stars Reviewed 28 January 2012

It's a great place with friendly helpful staff. The room was quiet, clean and comfy. Several restaurants nearby. Breakfast was hot and good. More

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jay_and_jess
Missouri
2 reviews
2 helpful votes
“Excellent service and stay with small kids and pet”
5 of 5 stars Reviewed 1 January 2012

The hotel staff was exceptionally friendly and helpful. They were proactive to identify and meet our needs. They helped our children (3 and 7) feel comfortable and welcome and even had treats for the dog. The pool was bright and clean with earlier closing hours for kids so adults could enjoy the hot tub alone later. The food was excellent... More

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Tyler M
Madison, Wisconsin
2 reviews
“Great Extended Stay Hotel”
4 of 5 stars Reviewed 14 November 2011

Staff was very friendly and more than willing to give us a late checkout because we were having maintenance issues with our vehicle. This is a newer "hotel" style residence inn which was nice. Also, there is a Texas Roadhouse restaurant and a AMC movie theater across the street, so it is easy food/entertainment. The indoor pool and hot tub... More

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GMRISouth, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review
15 November 2011

Thank you for your review of your recent stay. I'm glad we were able to assist you during your stay. I'll be sure and share with our housekeeping team, and the front desk team regarding your review. Good luck with the rest of your travels this year. Sincerely, Residence Inn by Marriott Oklahoma City South, Staff, and Greg Smith, General... More

travelerICT
Wichita
1 review
“Clean and close to the base”
4 of 5 stars Reviewed 22 September 2011

I stay here often. It's not the fanciest hotel, but it is clean and affordable and every single one of the staff is so friendly and nice. If you have any problems at all, just call and they will take care of it. Love you guys! More

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GMRISouth, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review
27 September 2011

Thank you for the nice review. I will be sure to share with all the staff. They like to hear about what our guests' have to say about them. The good and the bad, it helps us all continue to strive to do better. Sincerely, Greg Smith and All the Residence Inn Oklahoma CIty South Staff!! More

Kitty A
Rockport, Texas
Reviewer
3 reviews
2 helpful votes
“ABSOLUTELY THE WORST!! SHOULD BE TAKEN OFF THE MAP!!!!!”
1 of 5 stars Reviewed 6 September 2011
2
people found this review helpful

THIS PLACE IS A DISGRACE FOR A HOTEL!!!! Our family LOVES to stay in Residence Inn's Suites across the nation, but NEVER AGAIN at this one. We were visiting our daughter to give her our blessing on her engagement. We had not met her fiance & hadn't seen her for 4 yrs!! This should've been the most joyous occasion, but... More

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GMRISouth, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review
13 September 2011

As always, as painful as it may be to hear we fail our guests, unfortunately, we do fail at times. THis is by no means an excuse, but our acceptance of how myself, as the General Manager, and the employees of the Oklahoma City Residence Inn South definiately failed to provide what our management company, Marriott, and our own standards... More

BGDUDE
KANSAS
Senior Contributor
23 reviews
39 helpful votes
“Off the beaten path and Great Staff!”
5 of 5 stars Reviewed 14 August 2011
1
person found this review helpful

This was one of the best Residence Inns we have aver stayed in! The location was off the highway so you could not hear the traffic and right next door to a mall and Huge movie theatre. The big difference at this hotel was the staff, espcially Lisa at the front desk. Also, this is right next door to a... More

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playnmusic
Blue Springs, Missouri
Senior Reviewer
7 reviews
4 helpful votes
“Excellent Choice for a relaxing stay”
4 of 5 stars Reviewed 10 June 2011
2
people found this review helpful

We go to Oklahoma City often for business and love the quality and service we consistently get. They have a very nice indoor pool and jaccuzzi and beautiful rooms with appliances and kitchen utensils. Free breakfast included. More

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MCtravler
Mt. Calm
Senior Contributor
30 reviews
25 helpful votes
“Great Staff”
5 of 5 stars Reviewed 28 May 2011
1
person found this review helpful

Great staff. I am a return vistor at least once a month to the hotel. All the folks are nice and always friendly. The best is the lady that runs the evening snack/light dinner service. rooms are always cool when you arrive. More

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GMRISouth, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review
31 May 2011

Thank you for your recent stay, and the review of the hotel. We are always glad to have feedback from our guests. Greg Smith, General Manager, Lisa Roche Assistant GM, and all of the Residence Inn Staff. More

raindoggy_99
Milford, Iowa
2 reviews
3 helpful votes
“Fleas in our room! Yuck!”
2 of 5 stars Reviewed 7 August 2010

The hotel seemed very nice and clean. Staff was very courteous. However, our second night there we discovered we had a horrible flea problem in our room. We do not have pets and were sure we hadn't brought them inn! They switched rooms for us and gave us a discount, but my husband had horrible flea bites all over his... More

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RIBMGM, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review
12 August 2010

I thank the guest for her honest review of her stay. Once contacted regarding her experience, we tried to accommodate and make up for where we fell short of her expectations. We had the pest elimination campany come out and treat the room. Unfortunately, this is one of the drawbacks of being a pet friendly hotel, and some of the... More

EmergencyOps
Boerne, Texas
Senior Reviewer
8 reviews
5 helpful votes
“Good Hotel, Poor Location, Poor Service”
4 of 5 stars Reviewed 2 July 2010

Stayed at the Residence Inn Oklahoma City South for two weeks. It was a nice hotel, but the location was difficult to get to. It is located adjacent to an almost-vacant mall, right next to the Interstate 35 and Interstate 240 interchange. My room faced Interstate 240, but the noise at night wasn't too bad. Being on the far south... More

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RIBMGM, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review
12 August 2010

Thank you for your review. I was surprised by the heading, I expected a horrible experience. I apologize for the staff issue you experienced. i truly appreciate honest reviews, and I hope that you will consider giving the Residence Inn Oklahoma City South another chance if in Oklahoma City. I understand the work location has changed, and it is even... More

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Residence Inn Oklahoma City South/Crossroads Mall Also Known As

  • Residence Inn Oklahoma City
  • Oklahoma City Residence Inn
Address: 1111 East I-240 Service Road, Oklahoma City, OK 73149

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Residence Inn Oklahoma City South/Crossroads Mall
1111 East I-240 Service Road
Oklahoma City, OK 73149
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