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All 3 Painesville hotels

Quail Hollow Resort

3.5 of 5
11080 Concord-Hambden Road, Painesville, OH 44077
Hotel amenities
Quail Hollow Resort
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59%
Ranked #2 of 3 hotels in Painesville
Most recent review
4 of 5 stars Reviewed 13 June 2013
michelle n Chardon, Ohio
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140 reviews from our community

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Date Rating
Chardon, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 13 June 2013 NEW

Despite living only about 15 minutes away from this hotel...my family and I stay here multiple times a year. The hotel itself is nice. The rooms are a little small but usually pretty clean. Im always quite satisfied with the comfort of the beds (although on our most recent stay...my husband complained that his pillows were like "rocks"). The true... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
14 June 2013

Thank you for taking the time to share your experience. We greatly appreciate your feedback. We have passed along your comments to the Food & Beverage Director as well as the Front Office Manager. We are glad that you enjoy your time at the hotel and strive to exceed our guests’ expectations. We look forward to your next stay at... More

Winston Salem, North Carolina
Top Contributor
153 reviews 153 reviews
131 hotel reviews
Reviews in 97 cities Reviews in 97 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 10 June 2013

This was a decent property which appears well cared for. Nice common areas, good staff. I stayed in room 109 a doubled bedded standard room. PRO's: • Has Micro, no fridge. • Good bed, but cheap hard pillows • Marble shower surround • Clean • 32” flatscreen • Good Wi-Fi • Nice view off balcony CON’s: • Dated décor and... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
13 June 2013

Thank you for taking the time to submit a review. I apologize that we did not exceed your expectations. We use guest feedback as a service and standard training tool and will review your comments with all management and staff. We hope that we have another chance to serve you in the future. More

san diego, ca
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 10 June 2013

Quail Hollow Resort, is a decent place to stay and play. lIf you plan on Golfing at Quail Hollow Golf Course, you'll need to stay at the Resort, unless you're a member. The Resort/Hotel itself is in decent shape and the staff if very aattentive and friendly. The grounds are nice ibut not quite the "resort" quality I've seen on... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
13 June 2013

Thank you for your review. We have been a premier resort here in Northeast Ohio for more than 30 years and strive to exceed our guests’ expectation. I apologize that you did not feel that we meet your resort standards. I have notified the rest of the management team of your comments and we are working to correct any issues... More

Pearl, Mississippi
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 10 June 2013

We have stayed here at least three times a year for five or six years, using Priceline. My husband always said he thought we got a lower level of service and a worse room because of that. I didn't think that was true...until now. We returned late last night to a room that hadn't been cleaned well. The bedspreads were... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
13 June 2013

We appreciate you taking the time to write a review. I have passed your comments on to our housekeeping manager and she is addressing the situation. Our policy is to clean rooms of those staying over daily and I apologize that this did not happen in your case. Our intent is never to give one guest better service or standards... More

Fort Worth, Texas
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 9 June 2013

Stayed here last night while on our way to Massachusetts. I received a great rate through Priceline and did not even have to bid. Upon arrival, staff greeted me with a warm smile and helped me get into my room quickly. Hotel has a lounge and restaurant which serves a great buffet breakfast. Rooms are great. Bed was comfy. Will... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
10 June 2013

I am glad you enjoyed your stay with us. Your kind comments will be shared with the rest of the Team. We look forward to your next stay at Quail Hollow Resort. More

Toledo, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 30 May 2013

Arrived on a Wednesday for a 2 night stay. The GM greeted me with a glass of bubbly; off to a good start. Checked in to a tidy room and prepared for the evening. Dined at the Redhawk Grille (next to the resort) and had a great time on the patio; dining, drinking, conversing, listeneing to a live "one man... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
6 June 2013

Thank you for your response regarding your stay. We hope you will think of us for all your future hotel needs when visiting the Cleveland area. We also hope to have the opportunity to serve you in the future at CK’s Steakhouse or CK’s Lounge here at Quail Hollow Resort. Once again thank you for your kind comments. More

Stryker, Ohio
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 26 May 2013

We reserved our room online while traveling down the Interstate and enjoyed a reduced rate through the booking site. Upon arrival, the check in process was quick and easy. When we opened the door to our room, we were greeted by a spacious room with a musty odor. Our HVAC unit was noisy and had a melted grill...we guess that... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
30 May 2013

Thank you for sharing your experience, guest reviews help us understand our guests needs. I do apologize for the issues you experienced and any inconvenience it may have caused you. We strive to meet guests’ expectations and hope that you will give us another opportunity to show what we really have to offer. More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 18 May 2013

The hotel seems to be in need of a facelift, as the rooms, decorations, and carpeting are outdated. I expect more from any facility that carries the 'resort' title, in this case this is just an average hotel with a golf course. The restaurant is way overpriced for the quality of food being served and if you go right up... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review
21 May 2013

Thank you for your comments/concerns. At Quail Hollow Resort we do strive to have great customer service as well as having comfortable rooms for our guests to enjoy. As part of the management team here at the resort we review all guests’ comments and address them with management and staff. Next time you are in the area, I do hope... More

Boca Raton
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 7 May 2013

This was the worst hotel stay in my life. The room was musty, smelled of smoke, and we could not get any sleep as there was a large group having a party, and the noise went on unabated throughout the night. The air conditioning noise was so loud that when the unit went on, you couldn't hear the TV sound.... More

Was this review helpful? Yes 1
Kari B, Director of Sales at Quail Hollow Resort, responded to this review
9 May 2013

Thank you for your comments. I apologize for the issues you had and any inconvenience it may have caused you. The entire management staff has been notified regarding your concerns. All issues will be addressed promptly. We take pride in our resort and our service and hope that you will give us another opportunity to show you what we really... More

Travellers are raving about these Painesville hotels

Greensboro, Vermont
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 17 April 2013

We have stayed at this resort several times in the past but we won't be back. The rooms are okay, but in need of some attention. Our room was tired looking and nothing special, the upholstery on one chair was torn and the other chair needed to be cleaned. Because we had driven over twelve hours that day we decided... More

Was this review helpful? Yes 2
Kari B, Director of Sales at Quail Hollow Resort, responded to this review
22 April 2013

We appreciate you taking the time to let us know how we did not meet your expectations when you recently stayed with us. Quail Hollow Resort is always striving to make our guests happier and more comfortable when they visit and comments like yours do assist us when training our staff. I apologize for your experience and hope that you... More

 
 
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Additional Information about Quail Hollow Resort

Also Known As:
Quail Hollow Hotel Painesville
Quail Hollow Hotel
Renaissance Painesville
Address: 11080 Concord-Hambden Road, Painesville, OH 44077
Region: United States > Ohio > Lake County > Painesville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Painesville
Price Range: €€
Hotel Class:3.5 star (3.5*)
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