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Residence Inn Cleveland Mentor

3.0 of 5
5660 Emerald Court, Mentor, OH 44060
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Residence Inn Cleveland Mentor
Ranked #2 of 9 hotels in Mentor
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46 reviews from our community

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    12
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Date Rating
Cape May, New Jersey
Top Contributor
61 reviews 61 reviews
4 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 16 April 2013 via mobile

Travel plans suddenly changed due to fog in Erie that had us circling for an hour or so. I found myself back in Cleveland Airport needing to get to the Erie area. I had to cancel my reservations in Erie and after calling Marriott, I was rebooked at the Residence Inn in Mentor. I got the last room... Thank you.... More

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Perry, Georgia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 26 March 2013

I can only repeat what other reviewers have said. All areas of the hotel were immaculate. All the staff were friendly and helpful. The studio room I stayed in was spacious and well stocked. The bed was more comfortable than my own. Breakfast had a good variety of hot and cold foods. The breakfast area was clean and comfortable, with... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review
29 March 2013

Andrea, I can't thank you enough for taking the time to share this feedback with us! I'm thrilled to hear that you enjoyed your stay with us at the Residence Inn Mentor. We are very grateful for your business and hope you will stay with us the next time you are in the area. We know you have choices when... More

Shinglehouse, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 6 February 2013

We have stayed at many Marriott properties over the years, but don't believe we have stayed at a Residence Inn before. After our stay at the Mentor Residence Inn, this will definitely change! We were greeted as soon as we walked in the door by two friendly employees who seemed genuinely pleased to see us. The entire check in took... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review
29 March 2013

Tim, Wow! I am thrilled that you had such a great experience at our hotel and can't thank you enough for sharing your feedback with us! I am humbled by all of the comments about our staff. We always say that every hotel has the basics; bed, bathroom, TV, breakfast etc... But what makes a lasting impression on travelers is... More

Florence, Kentucky
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 14 October 2012

My husband and I spend the night at this wonderful facility during the weekend. It is spotless and the studio had a full kitchen with regular size dishwasher. I told my husband I could live there as it was really quite large for a studio. It was very conveniently located to a lot of restaurants, a Sams Club down the... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review
29 March 2013

Happyandretiredkf318, I can't thank you enough for taking the time to share this feedback with us! I'm thrilled to hear that you enjoyed your stay with us at the Residence Inn Mentor. We are very grateful for your business and hope you will stay with us the next time you are in the area. We know you have choices when... More

Martinsville, Virginia
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 17 September 2012

This Residence Inn was our home for two months. We are so grateful for the wonderful staff who were so accommodating. The two bedroom suite was our home, and it was great to have a full kitchen. With some of our kitchen appliances (blender, mixer, casserole dish) I was able to cook dinner most nights. We love this hotel!

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See 4 more reviews by peapodrce for Mentor
Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review
29 March 2013

Peapodrc, I can't thank you enough for taking the time to share this feedback with us! I'm thrilled to hear that you enjoyed your stay with us at the Residence Inn Mentor. We are very grateful for your business and hope you will stay with us the next time you are in the area. We know you have choices when... More

Rockmart, Georgia
1 review
5 of 5 stars Reviewed 11 September 2012

The staff at the hotel were extremely friendly and helpful. A large group of our family were in town for a funeral and they accomodated our group without blinking an eye. They offer an excellent bereavement rate.

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review
12 September 2012

sfroberts, I can't thank you enough for taking the time to share this feedback with us! I'm thrilled to hear that you enjoyed your stay with us at the Residence Inn Mentor. My condolences to you and you family for the loss of your loved one. I am humbled by all of the comments about our staff. We always say... More

Middlebury, Indiana
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 10 September 2012

We came into Mentor on our way to Cooperstown. Got in late and all the hotels in the area were full. Stopped in at the Residence inn thinking they were going to be full too. We were greeted by the two of the nicest hotel staff I have ever met. Problem is I forgot to get there names. It was... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review
12 September 2012

Topcop124, I can't thank you enough for taking the time to share this feedback with us! I'm thrilled to hear that you enjoyed your stay with us at the Residence Inn Mentor. Howard and Alicia were working the evening you check in and we will be sure to recognize them for their outstanding service! We are very grateful for your... More

Cleveland, Ohio, United States
1 review
4 of 5 stars Reviewed 4 September 2012

Stayed at the Mentor Residence Inn for about a month for business, and I was well taken care of. The staff was there for anything I needed, the breakfasts were outstanding, and everything about the hotel was clean and fresh! Outstanding experience.

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review
12 September 2012

Tony M, I can't thank you enough for taking the time to share this feedback with us! I'm thrilled to hear that you enjoyed your stay with us at the Residence Inn Mentor! We are very fortunate to have a talented and dedicated staff to service our guests. We are very grateful for your business and hope you will stay... More

Follansbee, West Virginia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 25 August 2012

We made a last minute decision to stay over in the Cleveland area after biking the Towpath Trail at Cuyahoga Valley National Park. Having enough Marriott Reward points, I searched for Marriott brands. This Residence Inn was just off I-90 and is on the east side of Cleveland. We were pleasantly surprised by the spacious room which included a full... More

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Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review
12 September 2012

Becky8910, I can't thank you enough for taking the time to share this feedback with us! I'm thrilled to hear that you enjoyed your stay with us at the Residence Inn Mentor! We are very fortunate to have a talented and dedicated staff to service our guests. We are very grateful for your business and hope you will stay with... More

Minnesota
Top Contributor
65 reviews 65 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 13 August 2012

Fast check-in, beautiful comfortable 2BR suite and a fire at the flip of a switch to take the chill off a rainy night! Excellent breakfast as usual. No complaints here! The pool, spa and basketball court are outside, so we did not have a chance to try them due to the weather.

Was this review helpful? Yes
Heather P, Director of Sales at Residence Inn Cleveland Mentor, responded to this review
12 September 2012

UncleCharlie, I can't thank you enough for taking the time to share this feedback with us! I'm thrilled to hear that you enjoyed your stay with us at the Residence Inn Mentor! We are very fortunate to have a talented and dedicated staff to service our guests. We are very grateful for your business and hope you will stay with... More

 
 
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Additional Information about Residence Inn Cleveland Mentor

Also Known As:
Residence Inn Cleveland Mentor Hotel
Residence Inn Cleveland Mentor Hotel Mentor
Residence Inn Mentor
Mentor Residence Inn
Address: 5660 Emerald Court, Mentor, OH 44060
Phone Number:
Region: United States > Ohio > Lake County > Mentor
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 hotels in Mentor
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
At the Residence Inn Cleveland Mentor, we have perfected the extended-stay experience by combining all the comforts of home with our passion for making every guest feel welcome. Our suites offer separate living/sleeping areas, plenty of space for relaxing, entertaining or meetings, and a fully equipped kitchen with refrigerator, microwave and coffee maker. Other special room amenities at our pet friendly Mentor, Ohio hotel include two telephones with voicemail and data ports, and a large, well-lit work desk. Free high speed wired/wireless internet access is also in each guest suite to make your stay with us more productive. Start your day at our hotel in Mentor, Ohio with a complimentary hot breakfast in our Gatehouse, and join us at our weekly barbecues and Evening Hospitality Events offered 2 1/2 times per week. ... more   less 
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