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Red Roof Inn Cleveland - Independence

2.0 of 5
6020 Quarry Lane, Independence, OH 44131
Hotel amenities
Red Roof Inn Cleveland - Independence
Ranked #3 of 12 hotels in Independence
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83 reviews from our community

    Trip type
Traveller rating
    42
    19
    15
    1
    6
Date Rating
Timmins, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 14 May 2013

We were four travelling on three motorcycles - my son & I on two bikes, his friend and his friend's wife on the third bike. We spotted the Red Roof Inn from the highway and given the high ratings the chain normally receives in reviews, we stopped and used wireless internet at a restaurant next door to assist in securing... More

Was this review helpful? Yes 1
Provincetown, Massachusetts
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 30 April 2013

I have stayed here many times and have been very pleased. The hotel is comfortable and the location is great and the rates are good. They take the Cats with out an extra charge, which is always a plus. The rooms are clean and amply furnished. While they do not have food, the restaurant next store is a reasonable alternative!... More

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Wheelersburg, Ohio
1 review
5 of 5 stars Reviewed 25 April 2013

During a recent business trip to Cleveland I was bumped out of my reservation at the Embassy Suites and forced to stay at the Red Roof Inn nearby. When I entered the lobby of what I thought was a cheap, low quality hotel I was immediately greeted by a young man and an older gentleman. I was cheerfully greeted and... More

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Jon B, General Manager at Red Roof Inn Cleveland - Independence, responded to this review
26 April 2013

Thank you for taking the time to write a review. We are pleased that we were able to accommodate you. I have shared your remarks with my team and they are happy to hear about your experience. We pride ourselves on providing our guests clean and comfortable room, along with great guest service. I am glad that your experience was... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 April 2013

We make frequent trips to Cleveland Clinic. On the first trip, we took a chance on the Red Roof in Independence, OH. We were not disappointed, and stay there every trip since. This clean and spacious hotel is pet friendly (very important to those of us with a service dog), near the Clinic, and most accommodating. Staff is attentive to... More

Was this review helpful? Yes 1
Jon B, General Manager at Red Roof Inn Cleveland - Independence, responded to this review
26 April 2013

Thank you for the great comments. We are pleased that we have been able to accommodate you. I have shared your remarks with my team and they are happy to hear about your experience. We do offer special rates for Cleveland Clinic Patients. Please contact us directly to make your reservations at 216-447-0030. We look forward to seeing you again... More

Chicago, Illinois
1 review
5 of 5 stars Reviewed 22 April 2013

Long story short... My owner had a hissy fit and had the company credit cards turned off on a Friday. He told no one. I went on the road Saturday evening with my small personal credit card and company credit card. The rental car company sucked up all credit on personal card. My booked hotel, where I am a Diamond... More

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Jon B, General Manager at Red Roof Inn Cleveland - Independence, responded to this review
26 April 2013

Thank you for taking the time to write a review. I am so pleased to hear that Tim was able to assist you. I have shared your great comments with Tim and he is glad that he was able to make your experience a great one. We pride ourselves on providing great customer service. We look forward to seeing you... More

1 review
5 of 5 stars Reviewed 15 April 2013 via mobile

How refreshing to find customer service at it's finest! Not only was our room upgraded, they also gave us free tickets to the Rock snd Roll Hall ofFame! The front desk staff were superior from our check in to the upgrade and tickets to directing us to a great pkace to eat. WOW! Stay at this Red Roof Inn you... More

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Jon B, Manager at Red Roof Inn Cleveland - Independence, responded to this review
26 April 2013

Thank you for your great comments. I have shared your experience with my staff and they are happy that they could assist you in making your stay a great one. We pride ourselves on providing our guests great service and a clean and comfortable room. We look forward to seeing you again during your next visit to the Cleveland-Independence area.... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 April 2013 via mobile

Worst hotel I have ever stayed. I guess I am used to 3 stars hotels or more, so maybe my expectations were a little too high for a 2 star hotel. But based on all the positive reviews, I decided take a chance on the Red Roof Inn since I was only going to be there for a few of... More

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ClevelandAM, General Manager at Red Roof Inn Cleveland - Independence, responded to this review
4 April 2013

I'm so very sorry that we fell short of meeting your expectations. The problems you describe are certainly not the norm here. Would you please contact me directly to let me know which room you stayed in? That way I can make sure we address your concerns. We realize you have a choice in where to stay when you travel... More

Cleveland, Ohio
1 review
4 of 5 stars Reviewed 30 March 2013

I was upgraded and very satisfied with the dollar to quality ratio. I was disappointed with the permanent parental block on the cable line. I wanted to hear the normal sentences. The movies were way to expensive to buy and the room needed a big garden tub. Melissa and Tim leaded my experience with fun and surprises. I was so... More

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ClevelandAM, General Manager at Red Roof Inn Cleveland - Independence, responded to this review
2 April 2013

Thank-you for writing a review about your stay at the Red Roof Inn Independence. It's nice to hear that my staff made your visit even more special. We hope you'll choose Red Roof again wherever your travels take you. More

Buffalo, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 March 2013

Our second trip to Cleveland and stay at the Red Roof and it was just as good as the last time. I love the new bedding - so comfortable. The renovated rooms are lovely - hardwood floors, nicely decorated and bright. The staff is extremely helpful and eager to please. This time we visted the Christmas Story House and Museum... More

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ClevelandAM, General Manager at Red Roof Inn Cleveland - Independence, responded to this review
27 March 2013

Thanks very much for your comments about your stay at our Red Roof Inn! I'm glad to hear that you like our new look! Our guests really like our renovation. The Christmas Story House has become quite the popular favorite of many movie buffs! We hope to see you the next time your travels bring you to Cleveland! More

Buffalo, New York
1 review
5 of 5 stars Reviewed 14 March 2013

I had not stayed at this location for a few years and walked in after a disappointing stay at a competitor neararby. This hotel was perfect for my needs. Recently renovated with hardwood floor, microwaves and mini-fridge, new king size bed and a large flat screen. Besides the coffee in the room there was coffee all the time in the... More

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ClevelandAM, General Manager at Red Roof Inn Cleveland - Independence, responded to this review
17 March 2013

Thanks for your feedback! We're so glad you liked the new rooms and our smoke-free environment. It's always our goal to make our guests feel welcome and comfortable. It was great chatting with you in our lobby each day! We'll look forward to seeing you during your future trips to Cleveland! Safe travels, Jon More

 
 
Red Roof Inn Cleveland - Independence
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Additional Information about Red Roof Inn Cleveland - Independence

Also Known As:
Red Roof Inn Independence
Independence Red Roof Inn
Address: 6020 Quarry Lane, Independence, OH 44131
Region: United States > Ohio > Independence
Amenities:
Business Centre Free High-Speed Internet Free Parking Pets Allowed Wheelchair access
Hotel Style:
#1 Best Value Hotels in Independence
#1 Business Hotels in Independence
#4 Family Hotels in Independence
Price Range:
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
This property is newly renovated and 100% Smoke-Free! The Superior King room features a King-sized bed, desk with large work area, microwave and mini refrigerator. Our Standard Double features 2 extra long full-sized beds, desk and comfortable seating. All rooms include free wireless internet. This location is within walking distance to great restaurants. 10 minutes to Downtown Cleveland, Horseshoe Casino, Rock and Roll Hall of Fame, and many other attractions. Easy access to interstates I-77, I-480, I-80, I-271, and I-90. ... more   less 
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Red Roof Inn Cleveland - Independence
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