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Comfort Suites

2.5 of 5
3831 Park Mill Run Dr., Hilliard, OH 43026
Hotel amenities
Comfort Suites
Ranked #2 of 5 hotels in Hilliard
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35 reviews from our community

    Trip type
Traveller rating
    4
    14
    14
    3
    0
Date Rating
Holland, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 May 2013

We just stayed at the Comfort Suites. Well I would say this hotel is between poor to average. Good points convience to places we need to be. Ok breakfast in the morning, We check into hotel in evening clerk was ok but not as friendly as you would hope. You was ok comfortable beds but bathtubs shower current had mold... More

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ColumbusHI_GM, General Manager at Comfort Suites, responded to this review
6 May 2013

Thank you for your feedback and bringing these issues to our attention. I apologize we did not provide you with the experience you expected while staying with us. We failed to keep our guest promises, making you feel welcomed and making sure everything was clean and in order. Our number one priority is making a good impression and friendliness to... More

1 review
3 of 5 stars Reviewed 19 April 2013 via mobile

The rooms are spacious with a couch, mini kitchen set up and comfy beds but cleanliness was an issue. There were hairs all over the ice bucket tray, sticky substance on the floor, empty cup wrapper in the unwrapped cups, fingerprints all over the mirrors. Also, the temperature in the pool room was freezing! Very very uncomfortable when getting out... More

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ColumbusHI_GM, General Manager at Comfort Suites, responded to this review
3 May 2013

Thank you for your feedback. I apologize that your room was not up to the level you expected during your stay. I assure you that we work hard to deliver the cleanest room each and every time; guest satisfaction is of the utmost importance. All issues have been addressed with housekeeping and Maintenance to ensure we don't encounter this problem... More

Cincinnati, Ohio
Senior Contributor
49 reviews 49 reviews
46 hotel reviews
Reviews in 43 cities Reviews in 43 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 2 April 2013

Now I know why I got such a good rate on Hotwire. I can say that I barely slept because you could hear everything. The floors were the worst, creaking and moaning. I felt bad walking around because I knew I was keeping the person up below us. Also I realized that my sheets had large brown dirty spots on... More

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ColumbusHI_GM, Manager at Comfort Suites, responded to this review
5 April 2013

First I want thank you so much for taking the time to share your experience. We truly value all of the feedback we receive from our guests. I am very sorry you experienced some troubles with our housekeeping as well as our breakfast offerings. I addressed these issues with our housekeeping and staff to ensure we don't encounter this problem... More

Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 9 March 2013

This was a good stop on our cross country trip. We usually stay in Comfort Inns but had never tried the Suites. The rooms were clean and spacious. We appreciated the microwave and mini fridge. And we are always grateful to inns that accept pets. The place in general could use a little facelift or some updating, but nothing here... More

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Latrobe, Pennsylvania
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 9 February 2013

This hotel is clean and comfortable, with all the expected amenities. It's conveniently located right off 270 on the west side of Columbus. The complimentary breakfast has a nice selection, including protein (eggs, sausage) and make-your-own waffles. I personally like how there are nice restaurants (Mexican, Italian, etc.) within walking distance. I was also able to take an extended walk... More

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Upper Sandusky, Ohio
Top Contributor
60 reviews 60 reviews
31 hotel reviews
Reviews in 43 cities Reviews in 43 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 23 January 2013

First time at this particular Choice Hotel. We had a nice quiet comfortable stay. Bedding was good,and the room was great. Breakfast was really good. The staff was real friendly. We had no problem with any thing. Would stay again when in that area.

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Cincinnati
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 January 2013

Stayed here overnight with an early check-in and late check-out... to make a two-day trip away from home. Went to a Cirque du Soleil show and the casino on a Saturday night; lunch and shopping on Sunday. {Purchased on Hotwire (blind) for about a 40% discount from the going rate that night. To locate this on Hotwire, choose Columbus, OH,... More

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Saint Louis, Missouri
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 January 2013

I received a great discount on this room using the Entertainment book. When we got to our room, the smoke detector was hanging down and beeping to replace the batteries, and when we called in a service tech was up within minutes (even though it was 10pm).

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St. Henry,OH
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 12 November 2012

Nice hotel. It could use some updating. We had no Kleenex in the room and when we forgot a toothbrush they had none at the front desk. We were told when we checked in that the whole hotel had just got new beds and they were comfortable. Breakfast was good.

Was this review helpful? Yes 1
Illinois
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 18 October 2012

I stayed at the Comfort Suites in Hilliard for a little over a week in October 2012 while on business. The hotel is in a nice neighborhood right off I270 with many restaurants within walking distance. The accommodations were satisfactory, but the room and hotel as a whole could use some updating. My room had a very nice flat screen... More

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ColumbusHI_GM, General Manager at Comfort Suites, responded to this review
26 October 2012

I'm writing today as a follow-up to your review you submitted regarding your stay at my property in Hilliard. I'm very sorry to see that we haven't been providing the highest level of service during your stays. Please believe me, it's our intent to make sure that every guest that walks in our door is treated as if they are... More

 
 
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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel
Comfort Hotel Hilliard
Comfort Suites Hilliard
Hilliard Comfort Suites
Address: 3831 Park Mill Run Dr., Hilliard, OH 43026
Region: United States > Ohio > Hilliard
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Hilliard
Price Range: €€
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Columbus Comfort Suites® in Hilliard, OH is conveniently located with easy access to Interstate 270 and Interstate 70, just seven miles from Ohio State University. The Columbus Zoo and Aquarium and Port Columbus International Airport are both just minutes from this hotel. Additional nearby popular attractions include the Columbus Museum of Art and the Greater Columbus Convention Center. We provide business travelers with conveniences like computer hook-ups and access to copy and fax services. ... more   less 
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Comfort Suites
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