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Macdonald Frimley Hall Hotel & Spa

4.0 of 5
Lime Avenue | off Portsmouth Rd, Camberley GU15 2BG , England
Hotel amenities
Macdonald Frimley Hall Hotel & Spa
Ranked #4 of 10 hotels in Camberley
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479 reviews from our community

Traveller rating
    163
    136
    101
    41
    38
See reviews for
Families
54
 
Couples
172
 
Solo
17
 
Business
79
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Worcester, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 22 May 2013 NEW

Took my youngest daughter(12) after dropping some family at Heathrow (30mins)..Decided to make it a weekend away. We went to Chessington day following day (40mins). Great hotel to use as a base for Windsor and Legoland too. Staff were very attentive and were able to assist with any queries. Food and drink was high quality and prices as expected for... More

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Horley, United Kingdom
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

I visited the Spa today with low expectations from other reviews I have read here. Now, if you were to go with a gaggle of friends, you would be disappointed, since the Spa can't cope with large groups. I was on my own and so the facilities were entirely adequate for me. There are only 3 showers in the ladies... More

Was this review helpful? Yes
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review
22 May 2013

Many thanks Helen L for your review. I was delighted to note that you enjoyed your Spa Day and I will ensure that you kind comment are passed onto Sophie and the team. I do hope that we will have the opportunity to offer you a warm welcome back soon. More

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

This hotel was pretty great. Therefore I thought I'd list out the minute pros and cons for your perusal: CONS Very creaky ceilings, and thin walls. - Luckily we were in room 40, quite near the edge of the hotel, so not many people came past, however, boy did our upstairs neighbours like to be active at half six AM!... More

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gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review
22 May 2013

Many thanks Ashagill for your review. I have noted the "CONS" and will ensure various actions are taken to resolve these where possible. Thank you for the kind "PROS" comments, which will be passed to the staff accordingly. I do hope that we will have the opportunity to be of service to you again in the future. More

Staines, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 20 May 2013 NEW

Went for spa day with Travelzoo offer, included were 2 treatments and lunch, which was very good value. Negative points of the day were: walking from the spa to the hotel for lunch across a car park in our robes, no designated lunch area for spa users, no jacuzzi, no water fountains in pool area or sauna area, no ladies... More

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gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review
21 May 2013

Many thanks Jo T for your review. I was delighted to read that in general, you enjoyed your Spa Day with us. In terms of a Jacuzzi, we have never offered this facility and it is not stated in any of our collateral. I do hope that we may have the opportunity to offer you a warm welcome back in... More

1 review
1 of 5 stars Reviewed 16 May 2013 NEW via mobile

Three of us have just spent an extremely disappointing day at the spa. Where to start?! Well firstly, how can you call yourself a spa when you don't even have a jacuzzi? One steam room, one sauna, a swimming pool for swimming lengths with a few loungers squeezed on the side - thats not a spa!! A couple of slightly... More

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gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review
17 May 2013

Thank you Pmb63 for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with Macdonald Frimley Hall Hotel & Spa. Please accept my sincere apologies for the shortfalls experienced on this occasion. More

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1 of 5 stars Reviewed 16 May 2013 NEW

My girlfriends booked me a spa day at the frimley Hall Hotel spa for my 50th birthday. We had high expectations but were bitterly disappointed. It felt like an episode of Faulty Towers! The changing rooms were tiny and communal, the pool was cold, there were 10 sun loungers in the corner with no cushions or magazines to read. Surely... More

Was this review helpful? Yes
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review
17 May 2013

Thank you Kerryn G for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with Macdonald Frimley Hall Hotel & Spa. Please accept my sincere apologies for not meeting your expectations on this occasion. We have never advertised that we have... More

Redruth, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 16 May 2013

This is a good quality Country House Hotel, It is always difficult to keep up with modern legislation, whilst maintaining the feel of an old country house, but I think that they have done a very good job here. The furniture was comfortable clean and well maintained, though maybe too much in the room, which made it a little cluttered.... More

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gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review
17 May 2013

Many thanks Mac M for your review. I was delighted to read that you enjoyed your stay. I do hope that you will afford us the opportunity to offer you a warm welcome back in the near future. More

1 review
3 of 5 stars Reviewed 15 May 2013 via mobile

This was my fifth spa break with my partner and a slightly disappointing one at that. The grounds of the hotel were beautiful and location good however not the perfect relaxing spa break we anticipated. The spa itself was cramped with no jacuzzi and lack of sunbeds. We had to leave towels on the side and remain in the pool... More

Was this review helpful? Yes
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review
16 May 2013

Thank you Ksefton for your review. I was most concerned to read your comments, as the issues raised are certainly not in keeping with the standards, quality and customer care normally associated with Macdonald Frimley Hall Hotel & Spa. Please accept my sincere apologies for the shortfalls experienced on this occasion. If you would like to contact me at the... More

Camberley, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 15 May 2013

I recently visited the Spa day with a Travel Zoo voucher with my 2 daughters. What a fantastic day. We arrived to be greeted by very friendly staff and advised us of what we could have,and ordered our lunch as part of the deal. We each had 2 treatments booked, back and foot treatments and facials. They were fantastic and... More

Was this review helpful? Yes
gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review
16 May 2013

Many thanks patchworkpugit for your review. As you have experienced, we are very passionate and committed to delivering the highest standards of service, quality and customer care in the Spa, which is shown by the number of guests that are coming back for a return visit, time and time again. We look forward to extending you a warm welcome back... More

West Sussex
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed 12 May 2013

We stayed here for one night having booked via an "offer" and were extremely pleased we did. We were in the newer part of the hotel - some way from reception - but the room was nicely decorated with good quality furniture. Dinner in the restaurant was excellent as was the breakfast which was individually prepared. A couple of points... More

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gm_frimleyhall, General Manager at Macdonald Frimley Hall Hotel & Spa, responded to this review
13 May 2013

Many thanks JandJ333 for your review. I was delighted to note that you enjoyed your stay. I do hope that you will afford us the opportunity to offer you a warm welcome back in the near future. More

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Additional Information about Macdonald Frimley Hall Hotel & Spa

Also Known As:
Macdonald Frimley Hall Hotel And Spa
Macdonald Frimley Hall Hotel Camberley
Macdonald Frimley Hall Hotel
Macdonald Frimley Hall Camberley
Macdonald Frimley Hall Hotel & Spa Camberley, Surrey
Address: Lime Avenue | off Portsmouth Rd, Camberley GU15 2BG , England
Region: United Kingdom > England > South East England > Surrey > Camberley
Amenities:
Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Camberley
#3 Family Hotels in Camberley
#4 Business Hotels in Camberley
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A traditional Victorian Manor House, on the Surrey/Berkshire border, set in landscaped grounds, offering 98 bedrooms with every modern facility. The ideal venue for all occasions whether it be business or conference. Frimley Hall is Surrey's premiere Wedding venue. This Victorian Hotel is the perfect stayover for trips to Legoland, Windsor Castle, Ascot Racecourse and Virginia Water. The award winning Linden Restaurant offers a sumptuous A La Carte Menu supported by our daily Market Menu, using the highest quality produce available to our Chef. Macdonald Frimley Hall's Spa facilities include a 17 metre swimming pool, technogym, sauna and steam room plus 5 beauty treatment rooms. ... more   less 
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Macdonald Frimley Hall Hotel & Spa
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