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Mercure Blackburn Dunkenhalgh Hotel & Spa

4.0 of 5
Blackburn Road, Clayton-le-Moors BB5 5JP, England
Hotel amenities
Mercure Blackburn Dunkenhalgh Hotel & Spa
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445 reviews from our community

Traveller rating
    111
    145
    94
    59
    36
See reviews for
Families
87
 
Couples
148
 
Solo
27
 
Business
89
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Darwen, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 12 May 2013 NEW via mobile

The overall look of the hotel is lovely but the things which spoil it are the inside cleanliness and the VERY expensive bar prices. Would not book an event here based on these 2 reasons. The grounds are lovely and the staff were polite and helpful which is an improvement from my last stay.

Was this review helpful? Yes 2
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
14 May 2013

Dear Guest, Thank you for providing us with feedback on your recent visit. I was encouraged to hear that you felt there have been improvements since your last stay although not in all areas. I will be sharing your comments with my team to rectify the issues you've highlighted and look forward to welcoming you back to the hotel in... More

Accrington, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 10 May 2013

Being the nearest "decent" hotel, the Dunk (as it is referred to locally) offers good quality rooms, an excellent restaurant and superbe spa. The ideal place for a romantic get away from the kids for birthdays, anniversary's or just a night away.

Was this review helpful? Yes 2
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
11 May 2013

Dear Guest, Thank you for providing such positive feedback. I was delighted to hear that you had such a pleasant experience. I will share your comments with the team and look forward to welcoming you back to the hotel in the near future, Kind regards, Ivan Lynch General Manager More

noth west england
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 9 May 2013

along with a group of 11 friends, i attended a wedding reception in the main large building . it was a very large wdding, the food, venue and settings were lovely, however our main gripe was the bar. when you go to these venues, you expect to pay way over the odds for drinks but to rub salt in the... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
11 May 2013

Dear Guest, Thank you for your feedback. I was disappointed to hear that there were problems experienced during your stay with us while attending a friends Wedding reception. Please allow me to express my sincere apologies. We do try to accommodate and serve all our guests in the best possible manner. I am sorrry to hear that we failed to... More

Berwick-upon-Tweed, United Kingdom
1 review
5 of 5 stars Reviewed 5 May 2013

Booked through Late Rooms only to find hotel fully booked on our arrival . However hotel staff went out of their way to find us a room . Reception staff were very helpful and courteous and after 15 minutes they offered us a room . The room was not the executive one we booked but who cares . I can... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
7 May 2013

Dear Guest, Thank you for providing such positive feedback. I was delighted to hear that although there were a few issues with your reservation that they were addressed and you had an enjoyable stay. I will share your comments with the team and look forward to welcoming you back to the hotel in the near future. Kind regards, Ivan Lynch... More

Evesham, United Kingdom
1 review
5 of 5 stars Reviewed 3 May 2013

An excellent weekend at the Dunkenhalgh. despite the fact that the hotel was full to bursting with Weddings and other events 'ordinary' guests were well looked after by the ever helpful staff. I have rarely stayed in a hotel where the staff were uniformly cheerful, helpful and doing as much as possible to make our stay enjoyable. Our room was... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
4 May 2013

Dear Guest, Thank you for providing such positive feedback. I was delighted to hear that you had such a pleasant experience. I will share your comments with the team and look forward to welcoming you back to the hotel in the near future. Kind regards, Ivan Lynch General Manager More

Manchester, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 May 2013

On arrival my partner and I noticed the check in queue was quite large, yet we were greeted by the luggage man who explained that a large wedding party were all checking in together and would we mind having a complementary drink in the bar, which I thought was a nice gesture. our luggage was taken by the staff, and... More

Was this review helpful? Yes 1
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
4 May 2013

Dear Guest, Thank you for providing such positive feedback. I was delighted to hear that you had such a pleasant experience. I will share your comments with the team and look forward to welcoming you back to the hotel in the near future Kind regards, Ivan Lynch General Manager More

Oxford, United Kingdom
1 review
4 of 5 stars Reviewed 1 May 2013

A quality hotel in nice grounds, have stayed many times and will continue to come to it. The first time I had stayed in the exexutive wing, quite a walk from reception but well fitted out room could do with a porter for older couples.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
4 May 2013

Dear Guest, Thank you for providing such positive feedback. I was delighted to hear that you had such a pleasant experience. I will share your comments with the team and look forward to welcoming you back to the hotel in the near future Kind regards, Ivan Lynch General Manager More

Lancs
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 30 April 2013

Stayed before, and had some hiccups, but what I am confident with in recommending this place is that they are customer focused and will respond to any issues you may have. That said I find the food above the standard of many hotels. The Cameo bar and adjoining restaurant have a great ambience. Evening meals reasonably priced, good ingredients, well... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
1 May 2013

Dear Guest, Thank you for providing such positive feedback. I was delighted to hear that you had such a pleasant experience. I will share your comments with the team and look forward to welcoming you back to the hotel in the near future. Kind regards, Ivan Lynch General Manager More

Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 30 April 2013 via mobile

My friends husband booked a spa break for two of us and it it did not live up to our expectations. Sadly the hotel managed to book is into a room in the conference area, which was miles away from the main hotel area and the spa. Secondly the spa managed not to book in our appointments. The lady who... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
1 May 2013

Dear Guest, Thank you for your feedback. I was disappointed to hear that there were a number of problems experienced during your stay with us. Please allow me to express my sincere apologies. We do try to accommodate all our guests in the best possible manner. I am sorrry to hear that we failed to meet expectations in terms of... More

Manchester, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 24 April 2013

I got a special offer from the Spa Breaks web site and a twin room for a friend and me was £60.20 each. This included breakfast, a meal in the restaurant with the Table D'Hote menu and a spa treatment. And what a lovely place. Had a little trouble finding it as the Sat Nav sent us the wrong way... More

Was this review helpful? Yes
h6617_dm, General Manager at Mercure Blackburn Dunkenhalgh Hotel & Spa, responded to this review
25 April 2013

Dear Guest Thank you for providing such positive feedback. I was delighted to hear that you had such a pleasant experience. I will share your comments with the team and look forward to welcoming you back to the hotel in the near future Kind regards Ivan Lynch General Manager More

Mercure Manchester Norton Grange Hotel and Spa
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Rochdale, Greater Manchester
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Additional Information about Mercure Blackburn Dunkenhalgh Hotel & Spa

Also Known As:
Mercure Blackburn Dunkenhalgh Hotel And Spa
Mercure Blackburn Dunkenhalgh Hotel
Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
Address: Blackburn Road, Clayton-le-Moors BB5 5JP, England
Region: United Kingdom > England > Lancashire > Clayton-le-Moors
Amenities:
Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Clayton-le-Moors
Price Range:
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Mercure Dunkenhalgh Hotel & Spa is situated in 17 acres of parkland. Combining a traditional setting with modern technology, our hotel offers both an enjoyable weekend getaway, or facilities for business meetings & conferences. Also featuring a luxury spa, with 8 beauty suites, & Cameo Restaurant & Bar, a relaxed dining experience. ... more   less 
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Mercure Blackburn Dunkenhalgh Hotel & Spa
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