the hotel and room was so cold i was shivering constantly! dirty room tiny dirty shower! and uncomfortable bed loud noise all night so no sleep rude drunken staff and manager! breakfast was nice the only good thing about this horrible horrible stay i left the hotel tired and in tears it has put me off ever returning to braintree!

Stayed here in november with my 2 mates. All a can say is that its a great place to stay and couldn't meet friendlier staff. Made our trip to c braintree town all the beta. Crackin wee hotel and highly recommended. Cheers guys. Lookin forward to goin back!!! :)

I would like to put it all down to staffing problems as it was NYE but this was not the case. The hotel is very run down and dirty. There are water stains everywhere. The floor boards creek so much that you can't wait to get out of your room and away from the awful noise. Upon first arriving I... More

I have eaten at the benson bar many times as I live just round the corner, the meals I have eaten there have been excellent and great value for money to! Many thanks to Liam, dave and the team Definantly a 10/10 from me well done guys!

A great weekend spent in The Benson Hotel. Lovely room, clean and tidy throughout. Fantastic breakfast with a good selection to choose from. We found the staff incredibly friendly and helpful. Many thanks to Liam and the team

From the moment I arrived Liam and his team made every effort to ensure my stay was as comfortable and enjoyable as possible. We arrived and were greeted immediately by a very attentive Liam who showed us to our room at once. The room was very well presented. It was very clean and comfortable - a great nights sleep. When... More

We looked at all the usual suspects around the Braintree area - the alternate hotels, the clubs, the church halls - all without luck. Then we stumbled upon Benson's Hotel. On calling I immediately was greeted both professionally and yet with friendliness by Liam Benson, mine host himself. He proved to be very accommodating when I enquired about a party... More

stayed here with 2 mates on the 9th of november, hotel was great the staff were magic from the cleaner to the chef made our stay very good and the food was great ,the last coment must have stayed in the wrong hotel from us as the benson hotel was very good,ps the chef is on fire

This just goes to show how misleading Trip Advisor comments can be. I just don't understand what people are talking about. It is a disaster. It makes Fawlty Towers look good. When I arrived there were a few people in the bar and the place smelled of old oil. There was no registration. I was shown to my room and... More