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The Swan Hotel

Market Place, Southwold IP18 6EG, England
Hotel amenities
The Swan Hotel
Ranked #4 of 4 hotels in Southwold
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222 reviews from our community

Traveller rating
    72
    69
    49
    25
    7
See reviews for
Families
26
 
Couples
145
 
Solo
3
 
Business
4
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
St Albans, United Kingdom
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 17 May 2013

We had a really enjoyable stay here over the early May bank holiday. Southwold is a very attractive place, and the hotel is in great location, in the centre, but not far from the beach. We had two rooms (30 and 36) at either end of the recently refurbished single story block of Lighthouse rooms. These rooms, decorated in a... More

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Gloucester, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 14 May 2013

great location in the centre of Southwold, parking can be rather difficult, and my room was at the rear in the "garden rooms" King size bed - two singles pushed together, so you can not pass the great divide !!!!!! For the price I paid I would want a whole bed, one of which had a sunken mattress, which I... More

Was this review helpful? Yes 2
See 2 more reviews by tricky10765 for Southwold
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review
15 May 2013

Thank you for the review. I’m disappointed for you not having the relaxing time in our Garden Rooms as so many do. My staff would not normally “shrug their shoulders” if a guest was delivering feedback, rest assured I will investigate this occurrence. If you wish to discuss this matter further please do not hesitate in contacting me directly. I... More

Norfolk UK
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 14 May 2013

We really enjoyed our 4 night stay at The Swan. We chose one of the Lighthouse Rooms which are set round a pleasant garden with a view of the famous Faro. The room was clean, the bed comfortable and the staff pleasant and attentive but never obtrusive. A reviewer grumbled about noise from the brewery; we were about as close... More

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Cambridge, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 May 2013

He had a really lovely stay at the Swan. The room was lovely, light & airy and very clean. We were in a lighthouse room which was very nice. The bath panel had some water damage so that does need sprucing up as does a small utility building outside - needs painting and a general tidy up. But they were... More

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AdnamsSouthwold, Manager at The Swan Hotel, responded to this review
15 May 2013

Thank you for the review. My sincere thanks for your kind comments, I’m genuinely pleased we lived up to expectations for you. I have shared your feedback with the team and we all look forward to welcoming you back in the near future. Best regards Martin Edwards Swan Hotel Manager More

Suffolk, England
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2013

Just stayed for a really good weekend here. The room was superb (7 foot double bed) the service was first class (good attention to detail) and even the weather was kind to us. Southwold is a great place to wander round the shops, craft places, galleries, deli's, wine shop you name it and a trip to the pier is a... More

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AdnamsSouthwold, Manager at The Swan Hotel, responded to this review
15 May 2013

Thank you for sharing your recent visit to our hotel. A great review, thank you very much for all your kind words which have been shared with the whole team. We look forward to welcoming you back in the near future. All the very best Martin Edwards Swan Hotel Manager More

Norwich, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 9 May 2013

I read to other reviews and thought they must have stayed somewhere else because we thought the Swan was wonderful. Yes, it may need updating in places, but we found the "old-fashioned" decor is in keeping with the character of the town. The service at reception, the bar and the restaurant was fantastic. The breakfast was just the right amount... More

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AdnamsSouthwold, Manager at The Swan Hotel, responded to this review
15 May 2013

Thank you for taking the time to share your recent visit. Sometimes I wonder the same thing! We endeavour to deliver the best everyday, and it would seem we got it right for you. I have shared your feedback with the team and we all look forward to welcoming you back in the near future. All the very best Martin... More

Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 28 April 2013

I agree with the last review Sarah m. We stayed at the swan over a month ago, for two nights. The food was not good , the service in the evenings was good but breakfast was a farce. I asked for one poached eggs, beans and baccon. 45 MINS later it had not arrived, and most people arriving after me... More

Was this review helpful? Yes 1
See 3 more reviews by julie b for Southwold
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review
2 May 2013

Thank you for your review. I would like to apologise the drop in service standards you experienced. We do hope you will return as I’m sure your next visit will be much better than last. Kind regards Martin Edwards Swan Hotel Manager More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 21 April 2013

We stayed at The Swan a couple of weeks ago and were v excited having wanted to stay there for a while. We booked one of the lighthouse rooms at the back for a 2 night stay for c£280 in breakfast. What a terrible mistake! They are far too pricey for what they are - small, tired, in need of... More

Was this review helpful? Yes 1
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review
2 May 2013

Thank you for sharing, I do apologise for falling short of the usual high standards the Swan Hotel is known for. We do hope you will return as I’m sure your next visit we be much better than last. Kind regards Martin Edwards Swan Hotel Manager More

Hertford - UK
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 8 April 2013

Lovely old Hotel, beautiful room (lighthouse room) knackered old sagging bed, constant droning from brewery directly behind the room, barking dog in room next door barked from 5pm when we returned till 21:45 when its owners returned. (Kept our toddler awake) The restaurant/bar menu appears to be one of those cases where they have their ambitions and their capabilities all... More

Was this review helpful? Yes 1
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review
16 April 2013

Thank you for the review. We hope to welcome you and family back in the near future. Best regards Martin Edwards Swan Hotel Manager More

London, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 8 April 2013 via mobile

The Swan is in an enviable location and obviously has something of a captive audience for visitors to Southwold looking for a hotel stay. We stayed in the newer, single storey block out the back. The room was very well presented and large. However the beds were awful - not a true double, but two singles pushed together. Each of... More

Was this review helpful? Yes 2
AdnamsSouthwold, Manager at The Swan Hotel, responded to this review
16 April 2013

Thank you for the review. It’s a shame that you didn’t ask to speak to me to air your concerns, rest assured if you had I would have rectified the issues you encountered. I want all who visit to have a relaxing and enjoyable visit to the Swan. I’m not that naive to think everyone will love the Swan and... More

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Additional Information about The Swan Hotel

Also Known As:
Swan Southwold
Swan Hotel Southwold
Hotel Southwold Swan
The Swan Hotel Southwold, Suffolk
Address: Market Place, Southwold IP18 6EG, England
Region: United Kingdom > England > East Anglia > Suffolk > Southwold
Amenities:
Free Parking Pets Allowed Restaurant Room Service
Hotel Style:
Ranked #4 of 4 hotels in Southwold
Price Range: €€
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The Swan Hotel
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