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Hilton Garden Inn Columbus/Polaris

3.0 of 5
8535 Lyra Drive, Columbus, OH 43240
Hotel amenities
Ranked #18 of 139 hotels in Columbus
4.0 of 5 stars 48 Reviews
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48 reviews from our community

    Trip type
Traveller rating
    28
    15
    1
    2
    2
Date Rating
WillisFam
Ohio
Contributor
15 reviews
21 helpful votes
5 of 5 stars Reviewed 2 January 2012

Hubby and I stayed here 3 nights over New Year's to celebrate another year together. We had a king whirlpool room and it was amazing! The room was located on the first floor which at first didn't excite us but we never had to wait for an elevator and it was near an exit so we could be near our... More

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hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
5 January 2012

Thank you so much for your fantastic review of our hotel and your kind words about myself. I enjoyed having you both as guests and we hope to see you on your next anniversary, or some time in between. Congrats again! Sincerely, Sarah Voloschuk Guest Service Manager More

dvmxtwo
Galesburg, Michigan
1 review
3 of 5 stars Reviewed 31 December 2011

We had originally made our reservation at the Hampton Inn down the road but on our way we got a call from a Hampton rep informing us that their pool was closed and she offered to switch our reservation to the Hilton Garden Inn Columbus/Polaris. Since we were travelling with kids this courtesy call was very appreciated. The front desk... More

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hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
2 January 2012

Thank you so much for your review of our hotel! I am happy to hear that you enjoyed your stay, minus the bath tub in your room. We greatly appreciate you letting us know about this and have since had the problem resolved. We hope there isn't a problem next time, but if there is, please let us know about... More

thomas_h_BJJ
Bloomington, Indiana
Senior Contributor
22 reviews
1 helpful vote
5 of 5 stars Reviewed 23 December 2011

This is a lovely hotel with spacious rooms. We had a queen bed with a pullout sofa, both of which were comfortable. The only criticism I have is that there no extra blankets. The service was friendly, the restaurant serves great food, fresh ingredients and prompt service. More

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hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
27 December 2011

Thank you so much for your excellent review of our hotel! I am so happy to hear that you enjoyed our extra large rooms and our delicious restaurant. I will be sure to pass your comments along to the entire staff. Thank you again for choosing to stay with us and we hope to have you as a guest the... More

Lem777
Cincinnati
Contributor
12 reviews
1 helpful vote
5 of 5 stars Reviewed 21 December 2011

The Hilton Garden in is a beautiful hotel with a very friendly staff! Especially Sarah in Guest Services. Everyday my room was VERY clean, they are all super friendly. The housekeeping was perfect. I could not say enough good things about this hotel! Stay here for sure!!! More

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hgipolaris118, General Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
23 December 2011

Thank you so much for your kind review of our hotel. I am happy to hear that you throughly enjoyed your stay. We look forward to having you as a guest the next time you are in Columbus. Sincerely, Michael Falsone General Manager More

Emerson J
Detroit, Michigan, United States
1 review
5 of 5 stars Reviewed 13 December 2011

As a Road Warrior, I've probably stayed in over 500 or more hotels during my business travels. For the past year, I've been fortunate to stay at this hotel many times and it rates as one of the absolute best. Each and every time that I've been here, the service has been spectacular. The staff has always been very supportive... More

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hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
23 December 2011

Thank you so much for your thoughtful review of our hotel. We appreciate that you see how much we care about our guests and their stay at our property. We look forward to having you as a guest again soon! Sincerely, Sarah Voloschuk Guest Service Manager More

Mary W
Cleveland, Ohio
2 reviews
1 of 5 stars Reviewed 4 November 2011

AVOID THIS HOTEL unless your car breaks down in the middle of the night, in severe weather, and every other hotel in a 63 mile radius is completely booked. And even then, I would advise you to call a taxi and ride 63.01 miles to the next hotel. Yes, my experience was THAT bad! I was a guest in this... More

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hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
13 December 2011

Mary, I apologize for your experience at our hotel. I'm also sorry that you left feeling as if we had not been accommodating as I know our staff did their best to make sure you were satisfied, including upgrading your room as well as taking charges off your bill for the inconvenience. Our entire staff goes through extensive training to... More

Jess734
Detroit, MI
Contributor
15 reviews
10 helpful votes
4 of 5 stars Reviewed 31 October 2011

We stayed at this property on Friday the 28th of October. The room was fine and clean. Check in was a bit slow but no problems. It was a typical Garden Inn. My only criticism would be that they charge $10.95 for lobby breakfast. I think this is ridiculous since many hotels give you a free hot breakfast in the... More

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hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
13 December 2011

Hello! Thank you so much for your review of our hotel. I am happy to hear that you had an overall positive stay with the exception of our breakfast. The reason there is a seperate charge is because we are a restaurant where our guests can order an omelette, have coffee poured for them and have a large variety of... More

Sarahvangel
Toronto, Canada
Contributor
19 reviews
7 helpful votes
5 of 5 stars Reviewed 23 September 2011

We've been travelling through America and seen our fair share of hotels lately. However this one definitely was one of the best we have stayed at. The manager Sarah who checked us in and out is extremely efficient and approachable in a genuine way, and made us feel welcome from the beginning to the end of our stay. The room... More

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hgipolaris118, Front Office Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
13 December 2011

Thank you so much for your kind words about myself and our property. I am so happy that you had a great time traveling through Columbus and hope that if you are ever back in the States, you will stay with us again. Thanks again! Sincerely, Sarah Voloschuk Guest Service Manager More

Cicero73
Cicero, Indiana
Senior Reviewer
7 reviews
4 helpful votes
2 of 5 stars Reviewed 18 September 2011
1
person found this review helpful

Hotel was very nice and very clean but bedding was hard as a rock and A/C-Heat was loud and inconsistent. Worst night sleep ever. Not recommended for overnight interstate stay unless you hit the bar to numb yourself up. Positives:Clean, Bathroom, Decor. Negatives: Very Loud and Inconsistent A/C-Heat. Bedding is made of stone--Fred Flintstone couldn't sleep here. Return Stay/Recommend-No Overall... More

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hgipolaris118, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
19 September 2011

Hello, My name is Sarah and I am the Guest Service Manager at the Hilton Garden Inn Columbus/Polaris. I am so sorry to hear about the bad bed experience you had at our property. All of our rooms with a king size bed have an adjustable mattress setting. It is possible that a previous guest preferred a firmer mattress while... More

ElaineAndGreg
Chesterland, Ohio
Senior Contributor
45 reviews
36 helpful votes
4 of 5 stars Reviewed 17 September 2011

When you stay at a Hilton Garden Inn, you pretty much know what you're getting: a pleasantly decorated room, wi-fi, coffee, flat panel TV, microwave, refrigerator etc. It is obvious that a lot of thought went into making the amenities most travelers want available in each room. The Hilton Garden Inn is in the large complex of newer office buildings,... More

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hgipolaris118, Guest Relations Manager at Hilton Garden Inn Columbus/Polaris, responded to this review
19 September 2011

Hello and thank you so much for your great review of our property! We agree that we are in a fantastic location as well as have all the amenities a traveler would require on a weekend stay. We hope to have you as guests again soon! Sincerely, Sarah Voloschuk Guest Service Manager More

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Hilton Garden Inn Columbus/Polaris Also Known As

  • Hilton Garden Inn Columbus
  • Hilton Garden Inn Polaris
  • Hilton Columbus
  • Columbus Hilton
Address: 8535 Lyra Drive, Columbus, OH 43240

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