Hubby and I stayed here 3 nights over New Year's to celebrate another year together. We had a king whirlpool room and it was amazing! The room was located on the first floor which at first didn't excite us but we never had to wait for an elevator and it was near an exit so we could be near our...
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Thank you so much for your fantastic review of our hotel and your kind words about myself. I enjoyed having you both as guests and we hope to see you on your next anniversary, or some time in between. Congrats again!
Sincerely,
Sarah Voloschuk
Guest Service Manager
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We had originally made our reservation at the Hampton Inn down the road but on our way we got a call from a Hampton rep informing us that their pool was closed and she offered to switch our reservation to the Hilton Garden Inn Columbus/Polaris. Since we were travelling with kids this courtesy call was very appreciated.
The front desk...
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Thank you so much for your review of our hotel! I am happy to hear that you enjoyed your stay, minus the bath tub in your room. We greatly appreciate you letting us know about this and have since had the problem resolved. We hope there isn't a problem next time, but if there is, please let us know about...
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This is a lovely hotel with spacious rooms. We had a queen bed with a pullout sofa, both of which were comfortable. The only criticism I have is that there no extra blankets. The service was friendly, the restaurant serves great food, fresh ingredients and prompt service.
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Thank you so much for your excellent review of our hotel! I am so happy to hear that you enjoyed our extra large rooms and our delicious restaurant. I will be sure to pass your comments along to the entire staff.
Thank you again for choosing to stay with us and we hope to have you as a guest the...
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The Hilton Garden in is a beautiful hotel with a very friendly staff! Especially Sarah in Guest Services. Everyday my room was VERY clean, they are all super friendly. The housekeeping was perfect. I could not say enough good things about this hotel! Stay here for sure!!!
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Thank you so much for your kind review of our hotel. I am happy to hear that you throughly enjoyed your stay. We look forward to having you as a guest the next time you are in Columbus.
Sincerely,
Michael Falsone
General Manager
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As a Road Warrior, I've probably stayed in over 500 or more hotels during my business travels. For the past year, I've been fortunate to stay at this hotel many times and it rates as one of the absolute best.
Each and every time that I've been here, the service has been spectacular. The staff has always been very supportive...
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Thank you so much for your thoughtful review of our hotel. We appreciate that you see how much we care about our guests and their stay at our property. We look forward to having you as a guest again soon!
Sincerely,
Sarah Voloschuk
Guest Service Manager
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AVOID THIS HOTEL unless your car breaks down in the middle of the night, in severe weather, and every other hotel in a 63 mile radius is completely booked. And even then, I would advise you to call a taxi and ride 63.01 miles to the next hotel. Yes, my experience was THAT bad!
I was a guest in this...
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Mary,
I apologize for your experience at our hotel. I'm also sorry that you left feeling as if we had not been accommodating as I know our staff did their best to make sure you were satisfied, including upgrading your room as well as taking charges off your bill for the inconvenience. Our entire staff goes through extensive training to...
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We stayed at this property on Friday the 28th of October. The room was fine and clean. Check in was a bit slow but no problems. It was a typical Garden Inn. My only criticism would be that they charge $10.95 for lobby breakfast. I think this is ridiculous since many hotels give you a free hot breakfast in the...
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Hello! Thank you so much for your review of our hotel. I am happy to hear that you had an overall positive stay with the exception of our breakfast. The reason there is a seperate charge is because we are a restaurant where our guests can order an omelette, have coffee poured for them and have a large variety of...
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We've been travelling through America and seen our fair share of hotels lately. However this one definitely was one of the best we have stayed at. The manager Sarah who checked us in and out is extremely efficient and approachable in a genuine way, and made us feel welcome from the beginning to the end of our stay.
The room...
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Thank you so much for your kind words about myself and our property. I am so happy that you had a great time traveling through Columbus and hope that if you are ever back in the States, you will stay with us again. Thanks again!
Sincerely,
Sarah Voloschuk
Guest Service Manager
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Hotel was very nice and very clean but bedding was hard as a rock and A/C-Heat was loud and inconsistent. Worst night sleep ever. Not recommended for overnight interstate stay unless you hit the bar to numb yourself up.
Positives:Clean, Bathroom, Decor.
Negatives: Very Loud and Inconsistent A/C-Heat. Bedding is made of stone--Fred Flintstone couldn't sleep here.
Return Stay/Recommend-No
Overall...
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Hello,
My name is Sarah and I am the Guest Service Manager at the Hilton Garden Inn Columbus/Polaris. I am so sorry to hear about the bad bed experience you had at our property. All of our rooms with a king size bed have an adjustable mattress setting. It is possible that a previous guest preferred a firmer mattress while...
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When you stay at a Hilton Garden Inn, you pretty much know what you're getting: a pleasantly decorated room, wi-fi, coffee, flat panel TV, microwave, refrigerator etc. It is obvious that a lot of thought went into making the amenities most travelers want available in each room.
The Hilton Garden Inn is in the large complex of newer office buildings,...
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Hello and thank you so much for your great review of our property! We agree that we are in a fantastic location as well as have all the amenities a traveler would require on a weekend stay. We hope to have you as guests again soon!
Sincerely,
Sarah Voloschuk
Guest Service Manager
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63 Reviews
75 Reviews
