As a grizzled road warrior used to other chains, I was a bit surprised when this was booked for me. What a pleasant surprise - friendly, efficient staff (obviously proud to represent the hotel), LARGE clean suites, nice simple breakfast, and daytime shuttle to area businesses. One touch that puts a smile on my face are the thick natural wood... More

We stayed at the Best Western Franklin Park Suites - Polaris and had a very relaxing visit. The front desk staff was very helpful when they could be. The suites were enormous and plentiful for our 4-person family. It was nice to be able to put the kids in the hide-a-bed and close the door between us at night. We... More

We stayed one night at the beginning if August. We were greeted by an enthusiastic desk clerk whom quickly checked us in. The evening was especially hot and our room was ready and cool. Large separate area allowed our son to camp out in his own studio couch bedroom. The room was as quiet as you would expect of a... More

The room was huge and very nice...there was hair in the jacuzzi tub and dead rose petals on the floor, clearly the room was not vaccumed throughly.... The carpet when you walked into the room was soaked, the room was right by the ice machine and that carpet was wet too. I did let them know about it that night,... More

We stayed at this best western for a sports tournament and checkout was at 11. I went to take my kids to drop them off at a game and when I returned to the room before 10, the rest of our stuff had been removed. The manager said he can enter the room anytime after 9 if he feels the... More

My wife and I stayed at this hotel for two nights, using Best Western award points. The room was large - big sitting room with a fold out couch, a big bedroom with spa tub and a big bathroom with a huge two person 6-head shower. Space was not an issue, it's just the little things... Bathroom was dirty -... More

Me and my colleague stayed for 3 days in this hotel and had a nice experience. The stay at hotel was wonderful. Hotel was very Clean, Spacious rooms, nice facilities. The staff were very nice and kind enough. Services was great. More

My friends and I came into town with our young daughters for the Disney Ice show and stayed overnight. We were looking for somewhere inexpensive, convenient to the highway and shopping/restaurants, and also somewhere with an indoor pool and free continental breakfast. This place had all of the above. We stayed in the 2 double bed suite. It is by... More

We started out from Salina, KS that morning; after rolling through KS, MO, IL, IND, and half of Ohio, we started phoning for a room on I71 just north of Columbus. Too late for places we called. But the kind lady at the Best Western held one of her last rooms for us. A queen bed (and an accessible room... More