Given the vast range of hotel accomodations one may choose when traveling, the Hilton Garden Inn at the Cleveland Airport on Emerald Court is an impressive illustration of providing guests outstanding service equal to the signature hotels of the Hilton travel industry empire. My trip which is tied to the serious life changing condition of a family member, could not... More

Stuck here when I got bumped off my flight. Shuttle came to pick me up promptly and even though I was in a fairly bad mood, the frot desk staff was cheerful and extremely accommodating. If I end up in Cleveland again I will certainly stay there again. More

I have been an avid fan of the Hilton chain and have acquired Diamond status with them as the result of multiple pleasant stays at other properties. This property however leaves a bit to be desired in terms of organization and delivery of services. The stay started with the gentleman at reception being so soft spoken that he was almost... More

This hotel did not tarnish the Hilton Garden Inn image; perfect place to stay for the business traveler. More

I stayed here one night. Overall, it was fine -- clean with good service. However, it's time for a room refresh. Good news: lobby was nice; typical HGI layout with the cafe on one side and a sitting area on the other. Business center was in good shape. Hallways looked good. Service was excellent -- check-in was welcoming and efficient;... More

I have been a customer of another large chain for years but after my stay at this Hilton, I may change my mind. The staff went above and beyond our expectations. The room and bed was very comfortable. The shuttle driver was friendly and spoke about how much he enjoys working there because they treat their employees like family. The... More

My husband and I went to my hometown, Cleveland, for a long Thanksgiving weekend. We visit Cleve. a couple times a year, but this was our first stay at this clean and quiet hotel, and WILL NOT be our last. It's so convenient to the freeways, airport and shopping.Our stay was perfect. The Desk Staff, Cleaning Staff, and Shuttle Driver... More

My daughter and I stayed here one night on a business trip, and it met our needs perfectly. Clean, quiet, good location for getting on the freeway the next day. We had a rate that included breakfast, and that was good too. It looked like there were alot of business travelers. More

The staff was courteous and accomodating. Unlike other HGI hotels, the breakfast was free. Also, I returned my rental car the night before, and they picked me up at Rental Return. They took me to the airport the next morning, which saved me $$ on my car rental. If I'm in the area again, I will definitely stay at this... More