Stayed for a business seminar...rooms comfortable, breakfast was great, manager's reception was a welcome thing at the end of the day. Staff was friendly and helpful. Lunch and dinner were adequate, service a little slow. Had large groups of youth teams that were pretty controlled by hotel staff. Would definitely stay again.
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Dear Valued Guest:
Thank you for the opportunity to have served you during your recent visit to Cincinnati. We are delighted that you enjoyed your stay with us and we do look forward to have the privilege of welcoming you back in the future.
Sincerely,
The Management & Staff
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We recently attended a hockey tournament in Cincinnati. Thisparticular tournament handles the hotel accommodations, providing a list ofproperties for each team to rate. Thetournament then selects a hotel for your team based on your ratings on theimportance of location, price, breakfast, etc…
Our team was assigned to this hotel and, upon arrival; wewere thrilled with the property. It’s a beautifulhotel...
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Dear Valued Guest:
Thank you for providing your comments regarding your recent stay with us. We are the premier hotel in the area to host many sports teams throughout the year. We are known to provide excellent service and above that a great value for the price paid.
We assure you that our staff and security were not intentionally harassing...
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Our family stayed at this hotel for a hockey tournament. We had a group of 16 8-10 year old boys and their siblings. The rooms were a nice size and we're clean although we had issues with our heating system and it remained pretty cold throughout our stay, even after calling the front desk.
The managers reception was fun and...
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Dear Valued Guest:
We are delighted that you were impressed and satisfied with our hotel and the amenities that we offer. Our staff and security personal are trained to be hospitable and gracious toward our guests. We have discussed your concerns with our security and staff have set up action plans moving forward to better address your concerns regarding sports...
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Our room was clean and comfortable with no signs of mold or dust or excessive wear. I liked the ambiance in the lobby with the little stream flowing through the area. We didn't make it to happy hour, but enjoyed the complimentary breakfast with made to order eggs and pancakes. We were part of a large wedding group and they...
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Dear Valued Guest:
We appreciate the candid comments as well as the compliments in regards to your recent visit/stay at our hotel. It has been a pleasure to have served you and we look forward to your future visits.
The staff and management of the Embassy Suites
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Hotel is in need of renovation. No blackout curtains in bedroom. Holes in blankets, stains on sheets. Arrived after 12:30 AM. As a Diamond member there are certain small perks that sometimes are expected such as a bottle of water or upgrade. I had to ask for bottle of water and was not even offered an upgrade at 12:30 am....
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Dear Guest,
How disappointing this may have been for you!
We are truly sorry that you were faced with these issues.
I am glad to report that we are scheduled for a full renovation in the near future. In regards to the blackout drapes all of our rooms are equipped with one, perhaps in this room they were pushed back...
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I have stayed here several times over the past three years and had rated it highly and written a positive review here. However after my latest stay in October 2011 I will not return until I see reviews stating that the property has been renovated or had some repairs done.
The desk in the living area was BROKEN. It seemed...
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Reviewed 13 August 2011
Dear Valued Guest:
We are grateful that you have been enjoying your stays at our hotel and very sorry to hear about the desk and the carpet issues. We have a very strong maintenance program in place that seems to have missed these items and thank you for bringing them to our attention.
I am delighted to report that we...
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I stayed for 4 nights with my family because we were relocating to the area. We should have switched our hotel after the first night but did not because they talked us out of it. The room was average and the TV was old and outdated. My main issue was the lack of Internet connection in my room-no wired or...
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Dear Valued Guest:
We are truly sorry for the inconveniences you faced with the internet quality during your recent stay with us. We contacted our IT department to find out what may have been the issue as no one else has reported any challenges. We are sorrier that you did not receive the proper support thru our 800 support desk....
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Stayed at Embassy Suites for 2 nights with children. Because there was a large party planned on both evenings, we were placed on the top floor so we would not be disturbed by noise. The hotel was very quiet. They had security walking through the hotel to make sure there were no problems. The kids enjoyed the pool and hot...
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Dear Valued Guest,
Thank you for your comments regarding your recent stay at our hotel. We were happy to hear that you enjoyed your visit and that our staff was very accommodating with your needs. We do hope to have the pleasure of welcoming you back to our hotel in the near future.
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Spent 1 night here recently while in the area for business. As mentioned in other reviews, the breakfast offerings are terrific and the rooms are huge, but the hotel is a bit dated compared to newer properties. The decor is decidely 1980s and the rooms lack HD televisions. The bathroom was showing its age with mildew in the seams of...
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Dear Valued Guest,
Thank you for your recent post regarding your stay at our hotel. We were glad to hear that you enjoyed our complimentary cooked to order breakfast and of course our large 2-room suite. We are pleased to inform you that we are planning a complete update in the very near future. We do hope to have the...
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stayed here 3 nights 09/21-24,2011 for business, found it to be very adequate. Rooms were good size, & the breakfast buffet was outstanding! I'd stay here again !
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Dear Valued Guest,
We were thrilled to hear that you enjoyed your stay and do look forward to welcoming you back to our hotel in the near future!
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