How can anyone complain about this resort? It was fabulous and we’re coming back! Our family just returned from a weeklong stay June, and could not have asked for a better vacation. We would like to thank all of our fellow Trip Advisors that answered our questions and their great ideas to prepare for our adventure. Check-In & Check-Out First,... More

What an awful flight! Very long (10 ½ hours via Manchester from Bristol) and uncomfortable and screaming kids. And to make matters worse we had the same lot when returning to the UK!! Stayed at the Kantenah for 14 nights (end of May – beginning of June). We weren’t one of the lucky ones to be upgraded. Our standard room... More

I don't know where all these recent bad reviews are stemming from - we had a wonderful time! Aside from the fact that it rained the first 2 days we were there, our stay was great. Room: 5/5 We had a standard Kantenah room, of which I had requested a few weeks early to be in 46 or 47 facing... More

We returned June 1 from our 8th trip to the Palladium. We have stayed at the Colonial, White Sands and this time at the Kantenah. All locations have their advantages but we really liked the beach location of our Mayan suite in villa 33 this year. We had booked a junior suite and were happy to be upgraded to the... More

Just got back after two weeks and a fine break indeed. Like many I had done some basic research of the resort and area as well as having read reviews so in relative order. The check in was fine and smooth and friendly and for us quick to the room. The room (Kantenah, Villa 44, 3rd floor) was smart enough... More

Have no idea how any one can give this resort a bad review ( though cant comment on slow check in or incorrect room allocation as we had no problems ). The location was excellent , handy for Akumal , Playa del Carmen, Tulum and Puerto Adventuras , the beach gorgeous and long enough for a serious walk , pools... More

Where do I start I booked this. hotel 9months before we were going and requested a low floor with king bed as it was our 1st anniversary .(we were here for honeymoon last year) when we arrived we were given room key to a top floor I explained I requested low floor 9 months ago because I have severe asthma... More

We stayed at the GP Kantenah from May 18 to 26. We are Travel club members and this is our second time in the GP. We were a group of 4 adults and 2 kids. What we liked: - Private Transport to the Hotel, fruit basket, cheese platter, Tequila and Champagne in the room upon arrival. - The food at... More

After reviewing all the reviews we decided to book this resort for our yearly vacation. Upon arrival we were greeted by the welcoming drinks (which was nice), Went to check in and bam!!! such horrible experience... the reps name is ARELY a female..really unpleasant, no smile, and thinks that she is above all. We booked for a Mayan suite in... More