This courtyard revamped its own breakfast buffet into a "bistro." The bistro is nice in the evening where you can get a beer and light food for dinner. This was never available before and is a very nice upgrade.
But they also removed the breakfast buffet and replaced it with the bistro. This has the effect of raising the price...
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Thank you for bringing this to our attention. The Bistro is a new addition to our hotel, and even though we strive to provide timely orders and good quality food, we fell a little below the mark. Please except my sincere apologies for your inconvenience, and if you are in Winston-Salem in the near future please allow us another opportunity...
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This was a business trip & I didn't pick the hotel, so after reading some of the past reviews I was thinking "oh great a stinky moldy hotel!" There was no smell. The room was clean & updated. Staff was friendly. Free wifi. Great stay!
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Thank you so much for the wonderful review! The entire staff strives everyday to exceed our customers expectations. We are so grateful for customers like you, and look forward to accomodating you in the future!
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WOW - what a great place to rest my head after a busy day of traveling and business meetings. Staff was super friendly, hotel was clean - trust me i look things over good. No dust behind any furniture! I am actually shocked at some of the other reviews because I had a fantastic experience here. Arrived at 8:00 pm...
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Thank you so much for this wonderful review. The entire staff appreciates you for taking time out of your day to let us know that you enjoyed your stay. We strive everyday to provide clean and comfortable accomodations. Customers like you measure our success and we thank-you! We look forward to seeing you on your next visit to Winston-Salem.
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Great hotel and friendly staff. We love the new bistro. Very close to BB&T field and the Wake Forest campus
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roaches. Though the location is great, and from the lobby it appeared to be a clean, trendy hotel, it was damp, musty, and we found roaches in our room. my family and I immediately checked out and faced a bit of resistance when attempting to get out well deserved refund!
not a good place to stay.
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Thank you for taking the time to post a review. I will share this with the entire staff so that we can correct this incident to ensure that it will not happen again. I apologize that your stay was not pleasent for you or your family. I hope that you will allow us another opportunity to accomodate you when you...
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Every time we stay at this hotel, it is an enjoyable experience. The newly renovated hotel reflected the hospitality of the kind, courteous and friendly attitude of the employees. The changes provide a pleasant enviroment with amenities that all guests will appreciate. The staff was informative about the area and very willing to share their knowledge. I am looking forward...
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It is our goal to provide an inviting and comfortable accomodations during your time in Winston-Salem. We are so delighted that you enjoyed your stay at our Courtyard. It is an added bonus that you made the time to share your experience. If we can assist you with future reservations please let us know, and a member of our staff...
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When we arrived the male employee was very unfriendly. Acted as if he hated his job and we were bothering him. When we got in our room it was nice and clean, we had reserved a king bed with a pull out sofa because that was all that was available at the time. Our reservation was for 4 people but...
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This hotel is conveniently located to Wake Forest University and we have stayed there several times. We called a year in advance to reserve rooms for our family for our daughters graduation. Upon arrival we discovered that they chose this time to do a major renovation of their Lobby and reception area. It was awful. They usually have a full...
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Spent two nights here with wife and daughter while visiting Wake Forest. Location wise, the hotel is only 5 minutes from the University, so it is in a great location if you need access to the school. Hotel itself is not the newest Courtyard, but the rooms were well kept, clean, very comfortable bedding, nice flat screen/HD tv, no noise...
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I read the bad reviews on this hotel but took my chances and stayed here anyway. The rooms were average and the bed was not very comfortable. After checking in I went up front to grab a soda. The clerk could not multitask so it took 20 Mins for her to add my drink to my room. I was merely...
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