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Residence Cortile Merce

Via Merce' 40, 91100, Trapani, Sicily Italy
Traveller (6)
Room & Suite (6)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#56 of 125 B&Bs in Trapani
Location
Cleanliness
Service
Value
NEW MANAGEMENT in the old Trapani centre, a few minutes from the Port, National Railway Station and other public transport facilities. Beautifully built in 2005, it functions as a B&B, hotel and offers a choice of self-catering apartments. Friendly and professional atmosphere.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Breakfast available
Conference facilities
Banquet room
Baggage storage
Non-smoking hotel
Self-serve laundry
Meeting rooms
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Room features
Air conditioning
Refrigerator
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Budget
Centrally Located
15Reviews1Q+A1Room tip

Reviews
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titoboyvienna wrote a review Jul 2023
Vienna, Austria25 contributions20 helpful votes
+1
We stayed 1 week in this residence as part of the Dialysis program by Mucaria. Mucaria booked this appartment for us presumably as partners. Everything went well during check in as we arrived around 9pm. Upon official check in the following day, we were informed by Giancarlo that cleaning would have additional charges but he would see to it that we get towels etc. I see that this residence has a very good reviews on booking.com about cleanliness etc. However, i want to disprove this by showing pictures of our Room Nr 3 ĺocated at the ground floor. The room has a a second floor where the bedroom is. If you are 1.7 meters tall you would bump your head on the ceiling. It is like staying in an attic. Moreover, the unit has no windows. Debris material was falling on the stairs and the sofa everyday presumably this unit was recently renovated. The bathroom seems to have been renovated as well as you see signs of tube fittings still protruding on the barthroom walls which should have been removed. The shower cannot be adjusted and there are signs of moulds. Giancarlo, the gentleman at the reception, was really helpful as reviewed by other guests. However, there is one incident, where he shouted at my wife for taking a roll of toilet paper from the cleaner's trolley without asking for permission. According to my wife nobody was there, so she simply got one, like what we sometimes do when staying in hotels. We paid for this items and they cost nothing. Giancarlo saw her and shouted at my wife despite my wife having already apologised. I find this behaviour of Giancarlo to be very rude and ungentlemanly considering the medical condition of my wife and that we are guests of this residence. My wife's only fault was she did not ask for permission, but Giancarlo's reaction was unacceptable. I noticed, too, how particular this residence is for money and profit. I know that we had a special price since the booking was done by Mucaria but I donot know what kind of arrangement they have. Giancarlo, was asking for 30 euros for cleaning and 35 euros for extension of checkout to 1540H or about 4 hours. According to Mucaria it is only 30 euros when I talked to Giancarlo he insisted it was 35 Euros. So I paid without any argument but what was questionable is that I did not get an official receipt?????? My wife already gave all the feedbacks to Mucaria and I hope Mucaria will no longer use this residence for their guests. This is a very objective review of our stay in the residence.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Avoid unit Nr 3
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Residence Cortile Mercè, Proprietario at Residence Cortile Mercè
Responded 21 Aug 2023
Gentilissimo “Titoboy” ci dispiace leggere la sua recensione ma ci preme l’obbligo di rispondere alle gravi insinuazioni ed alle falsita’ di cui sopra e ristabilire la verita’ punto per punto: -Le valutazioni su booking.com (ed altri siti) sia negative che positive sono frutto delle esperienze degli ospiti, insinuare che 300 e passa recensioni siano false o non veritiere è semplicemente assurdo. - La camera è su due livelli, un piccola zona giorno con divano al piano terra e un’ampia camera da letto soppalcata (con luci al led, condizionatore e smart tv) con sufficiente altezza del soffitto (e comunque non avrebbe potuto rappresentare un problema per lei e la sua "altezza") più ampio bagno con doccia. -In merito all’episodio che ha coinvolto la signora: sua moglie, approfittando della distrazione della signora ai piani, prendeva dal carrello carta igienica e altri prodotti, motivo per cui è stata ripresa con decisione ma con assoluto ripsetto ed educazione dicendole che sarebbe bastato chiedere e le sarebbe stato fornito senza alcun problema. La scena è stata ripresa dalle telecamere ed è tutto registrato, non si permetta quindi di screditare ed offendere il lavoro delle persone con queste assurdita’. Sottolineo che secondo quanto da lei scritto vedere il carrello incustodito le da diritto di rifornirsi senza nemmeno degnarsi di chiedere e si lamenta pure che lo stesso le venga fatto notare?? Sua moglie è stata talmente tanto aggredita e maltrattata che per i giorni a seguire quando ci siamo parlati non ha mai accennato all’episodio o non ha chiesto spiegazioni per l’accaduto? O lei ha poco coraggio o è stato totalmente inventato (probabilmente entrambe). -Per quanto riguarda la pulizia: le abbiamo spiegato che non era prevista nell’accordo con Dialisi Mucaria e che un pulizia integrale dell’alloggio con cambio teli, cambio biancheria letto, carta igienica set cortesia le sarebbe costato 30 € o che in alternativa avrebbe potuto utilizzare autonomamente scope, moci e palette che mettiamo a disposizione degli ospiti. Per una settimana ha utilizzato (intensamente) un alloggio senza voler pagare per la pulizia ne si premurato di farla in autonomia e si lamenta per la sporcizia? -Il costo (gia’ esiguo dato il periodo ) concordato per il late check-out era di € 35,00 e abbiamo i messaggi con Dialisi Mucaria che lo dimostrano, per lo stesso abbiamo provveduto ad emettere regolare ricevuta fiscale. In conclusione lei ha alloggiato una settimana da noi senza pagarci 1 € (eccetto i 35 € del late check-out) poichè ospite di Dialisi Mucaria, ha lasciato l’alloggio in condizioni pietose (con la puzza di gambero che ancora non va via), la sua signora è stata sorpresa a rubacchiare dal carrello, durante il soggiorno non ci ha esternato alcuna lamentela, non ci ha detto niente della presunta “aggressione” a sua moglie” e non appena tornato a casa il primo pensiero e scrivere questa marea di falsita’ e assurdita’ che ci offendono e mortificano il nostro lavoro? Di vero ed onesto nella sua recensione non c’è nulla. Ci auguriamo di non avere più a che fare con lei caro “boy” onesto. Saluti
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€59 - €75 (Based on Average Rates for a Standard Room)
LOCATION
ItalySicilyProvince of TrapaniTrapani
NUMBER OF ROOMS
9
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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RESIDENCE CORTILE MERCE - UPDATED 2023 B&B Reviews & Price Comparison (Trapani, Italy) - Tripadvisor

Frequently Asked Questions about Residence Cortile Mercè
Which popular attractions are close to Residence Cortile Mercè?
Nearby attractions include Museum Of Optical Illusions (0.08 km), Il Barbagianni (0.08 km), and Sicilia Bedda (0.4 km).
What are some of the property amenities at Residence Cortile Mercè?
Some of the more popular amenities offered include free wifi, meeting rooms, and a banquet room.
What food & drink options are available at Residence Cortile Mercè?
Guests can enjoy breakfast during their stay.
What are some restaurants close to Residence Cortile Mercè?
Conveniently located restaurants include CAPRICCI IN TAVOLA (Casimiro), Winehouse, and Ristorante Arabo Carthage.
Does Residence Cortile Mercè offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Residence Cortile Mercè?
Many travellers enjoy visiting Salina Calcara (4.2 km), Porta Oscura e Torre Dell'Orologio (0.5 km), and Palazzo Senatorio o Cavarretta (0.4 km).
Is Residence Cortile Mercè accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.