I had a great stay at this hotel. The staff was very friendly and helpful. The rooms and other amenities were clean and in great condition. The location of this hotel is great because it very close to the mall, restaurants an dof course downtown Raleigh.
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My daughter was married in January and we chose this hotel for the guests because of its location and had a great stay. The staff was incredibly friendly and helpful. We also used their banquet and catering services for the rehearsal dinner. What a treat!
Some of our guests were away for almost a week and we truly felt at...
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The staff was really nice and accomodating. We enjoyed walking on the Capital Greenway to Crabtree Mall. We would definitely stay there again.
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The most beautiful walking trails are near our hotel. One may even take the trail to the mall where you will find dozens of great restaurants. We appreciate our wonderful hotel team and I am glad you had an enjoyable stay. Sincerely, Lisa Castagna, General Manager
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My experience at this hotel was very pleasing, the staff was friendly, and accommodating also very convenient to Rex Hospital. I would recommend this hotel to
anyone coming to this area.
The location of thiis hotel has many restaurants to choose from
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Our goal is for all guests to feel welcome. We want the Holiday Inn Raleigh-Crabtree to be your "home away from home." We are close to many of the Raleigh Hospitals and Medical facilities. Thank you for staying with us. Lisa Castagna, General Manager
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Ill say the beds were very comfortable ..
.but not enough to help is sleep through the party that went on until morning. Why this hotel that was created for traveler comfort allowed this type of party to be booked at the hotel is beyond me. The music was so loud it vibrated our room and every beat rang in...
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I hate to discover that one of our guests did not get a good night's sleep (especially since we do have the most comfortable beds in the world). It is always our goal maintain a quiet environment for our guests. Our team is truly sorry if that did not happen. Sincerely, Lisa Castagna, General Manager.
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When I found out my extended family was staying at the Holiday Inn for a family funeral, due to the fact that it still allows smoking in certain rooms, I was less than pleased. However, I was extremely surprised and happy with my experience at the Holiday Inn Crabtree. The staff was incredibly nice - a smile on everyone's face,...
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The Holiday Inn does offer special bereavement rates. I am happy that our team was friendly and accommodating especially during your difficult time. If I may of assistance in the future, please contact me directly at (919)782-8600.
Sincerely,
Lisa Castagna
General Manager
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I was very pleasantly surprised by the comfort of the rooms. There were choices of soft/firm pillows and the staff was outstanding. When I arrived I noticed that my room smelled of cigarette smoke and they were extremely helpful and immediately offered to move me to another room (which did not smell of smoke). The healthclub is adequate (no bicycles)
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Every once in a while, we have guests that smoke in a non-smoking room. Sometimes that can be frustrating. We do have a few smoking rooms in the hotel reserved just for smoking guests.
We are pleased that our staff was accommodating. I hope you will visit the Holiday Inn Crabtree Valley again in the future.
Lisa Castagna
General Manager
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Ditto on the 'out of coffee' in the guest rooms. Stayed three nights, had to get it myself one time, the next time it wasn't replenished and wasn't available at the front desk. No way am I going to get coffee from the lobby area, I'm not presentable at 6AM. Thanks for accommodating my last minute ressie when I was...
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I am truly embarrassed that we did not replentish coffee in a guest room. It is obviously an area we need to watch closely. We do participate in a water conservation program; I will be sure we do a better job communicating it in the future.
The Holiday Inn Crabtree does accept pets. We love our four-legged guests as much...
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I stayed here for business travel last week. This will be my hotel of choice next time I stay in Raleigh. The room was clean and the staff were friendly. There was a bit of a musty smell in the hallway but the room I had did not have an odor. The bed was comfortable and the workspace was sufficient...
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We love when guests choose us as their "home away from home." I often hear that we have the most comfortable beds ever (and nothing is better than a good night's sleep).
The Holiday Inn Crabtree Valley offers complimentary wireless internet throughout our hotel; we even have a complimentary business center should you leave your laptop behind.
Lisa Castagna
General...
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Seriously- ran out of coffee- stayed 2 nights- spent the day in Raleigh came back to the room - no coffee for coffee maker and limited toiletries replaced....... But we could go down to the business center & get a cup....and they did have decaf"Place was not the cleanest and rooms were small and needed updated
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The Holiday Inn Crabtree has complimentary in-room coffee (we always have extra at the front desk or in our housekeeping department should our guests need more than provided). In the morning during breakfast, we also have complimentary "to-go" coffee just outside of our restaurant.
Our team is always happy to meet requests and provide extra amenities to our guests, if...
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103 Reviews
85 Reviews
