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All 13 Matthews hotels »

Holiday Inn Express Hotel & Suites Matthews East

2.5 of 5
9420 East Independence Blvd., Matthews, NC 28105
Hotel amenities
Ranked #5 of 13 hotels in Matthews
4.0 of 5 stars 9 Reviews
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9 reviews from our community

    Trip type
Traveller rating
    4
    1
    1
    2
    1
Date Rating
OntheroadMom57
Charlotte, NC
Senior Reviewer
9 reviews
3 helpful votes
5 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

Last weekend after moving from my condo, putting things in storage and staying at another property two nights I decided to try this gem near my work. This is it! I was treated warmly on arrival by front desk staff, and there were two convenient carts to make moving my things in a breeze. The lobby is beautiful as this... More

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TravelFanaticJGM
Alpharetta, Georgia
Senior Contributor
22 reviews
5 helpful votes
5 of 5 stars Reviewed 20 November 2011
1
person found this review helpful

The Holiday Inn Express and Suites in Matthews, NC, is a great hotel! It is very new, clean, nice, and the staff is super helpful. The hotel is located close to many restaurants including some that are within a very short walking distance. I would stay here again for sure. More

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Heidi W
Asheville, North Carolina
1 review
2 helpful votes
5 of 5 stars Reviewed 16 November 2011
2
people found this review helpful

Pros- Rooms are clean. Hotel is fairly new. It is quiet. Seems to be good insulation between rooms. I did not hear other guest. Decor is nice. Location is good. Price is reasonable. Hotel was accomodating to NC GOVT employees. This state employees appreciates! Cons- Beds are firm. Some guest may prefer. Not all rooms are have micro/fridges-only suites. More

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David H
Whiteville, North Carolina, United States
2 reviews
1 helpful vote
5 of 5 stars Reviewed 2 October 2011
1
person found this review helpful

This place was great!!! The staff was great!!! Easy to find. The rooms were cleaner than any hotel I have ever been in. In comparison this was like being in a high dollar luxury hotel. Absolutely great!!!! The next time I'm in Charlotte, I will be staying here. More

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ManagerStaie, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review
4 October 2011

We would like to take this opportunity to say thank you for choosing to stay with us on your recent visit to the Matthews area. It is our pleasure to ensure that each guest’s needs are met on an individual basis and we are happy that you found our staff and service to meet and exceed your expectations. We take... More

NEFANMAN
NEW HAMPSHIRE
Senior Contributor
27 reviews
21 helpful votes
4 of 5 stars Reviewed 23 July 2011
1
person found this review helpful

Holiday Inns tend to be new, this one is no exception. Great room, bed, tv, bathroom..... Rate was about right. My only disappointments was the amount of kids here forva baseball tournament and breakfast was not great. You will be happy with room and location, I will go again. More

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ManagerStaie, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review
16 August 2011

We here at the Holiday Inn and Suites Matthews, NC would like to thank you for taking the time and effort to provide our property with your feedback. We always welcome the opportunity to hear from our guests experience at our hotel and be able to know that we have provided you with excellent customer service. A lot of times,... More

NoNe2011
North Myrtle Beach, South Carolina
1 review
1 helpful vote
1 of 5 stars Reviewed 19 April 2011
1
person found this review helpful

I booked a reservation in March for 2011 for March 2012. At the time of the booking my credit card was not charged. 3- 4 weeks later after looking at my bank account, this hotel charged me for the entire stay. When I called, I was told that because it was an advance booking and I checked a box, there... More

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Darin Navy, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review
6 June 2011

Good morning our valued guest, the hotel sincerley apologize for the inconivence of your booking a advance purchase reservation which clear states that you will be charged and it is not cancellable in which you will have to agree that you read the box with all of the guildlines peratining to the type of reservation you selected. These types of... More

RaleighFamily2011
Raleigh, North Carolina
1 review
1 helpful vote
2 of 5 stars Reviewed 27 March 2011
1
person found this review helpful

My family stayed here for 2 nights. While the hotel is new and clean, sound proofing between floors is ENTIRELY inadequate. We could hear EVERYTHING above us. The front desk staff was professional and receptive in listening to our conerns. However, there was no 'fix' that could be applied in this situation. There were no evaluation forms available, although there... More

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Retailwonderer
Wisconsin
Top Contributor
79 reviews
42 helpful votes
2 of 5 stars Reviewed 6 November 2010

I stayed here for 1 night before a business meeting; was only in the hotel for about 10 hours. All I wanted was decent internet connectivity and a good night's sleep. Unfortunately, I got neither. This hotel's soundproofing is inadequate, both inside and out. I could hear every truck on the main road. And I could hear multiple neighbors coughing,... More

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Darin Navy, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review
10 November 2010

I’m concerned about the problems you experienced at our hotel during your recent stay. I’m writing to thank you for taking the time to bring this matter to my attention. Consequently, it’s disappointing to learn that you experienced problems with your stay. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to... More

smklaw
Northfield, New Jersey
Reviewer
3 reviews
3 helpful votes
3 of 5 stars Reviewed 6 September 2010

I would recommend this hotel with a few qualifications. The word "Express" should have tipped us off as there were a few amenities which were lacking. Specifically, there was no minibar in the hotel which meant no refrigerator at all. Although not tragic, I would have liked to have known that before booking the hotel simply in order that I... More

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Darin Navy, General Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review
19 October 2010

Dear valued guest, let me start by apologizing for the inconveniences you experienced while staying at the Holiday Inn Express in Matthews, NC. Unfortunately our hotel is a limited service property which does not have mini bars, restaurants, room service or full work out facilities on-site. There are several restaurants within blocks of the hotel, which most does include a... More

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