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All 13 Matthews hotels »

Hampton Inn Charlotte / Matthews

2.5 of 5
9615 Independence Pointe Pkwy, Matthews, NC 28105
Hotel amenities
Ranked #2 of 13 hotels in Matthews
4.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    19
    6
    4
    2
    0
Date Rating
Douglas B
Wilmington, North Carolina
1 review
3 of 5 stars Reviewed 30 January 2012

This hotel is in need of a major facelift. The rooms and decor are looking very dated. All the repairs are starting to show through in each and every corner of the building. Lots of items throughout the hotel have been repaired in lieu of replacement, making for very unsightly visual. Another observation of the rooms is the lack of... More

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Chris Armentrout, Manager at Hampton Inn Charlotte / Matthews, responded to this review
1 February 2012

Thank you so much for your response referencing the Hampton Inn Charlotte/ Matthews on Trip Advisor. The staff works constantly to improve the overall satisfaction of every guest who visits our hotel. Thank you so much for the kind words about the hotel staff and know that we are working diligently to address your concerns with updating the guest rooms.... More

peteb301
Cary, North Carolina
Contributor
11 reviews
1 helpful vote
4 of 5 stars Reviewed 29 December 2011

Excellent location, close to many restaurants and shopping. Very clean , good beds. No road noise as its away from the main highway. Breakfast is ok, however the micrwave meals are not the tastiest and a little too salty. Make your own waffles are very good. Echo the comment that the pillows are in need of a refresh. More

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Chris Armentrout, Manager at Hampton Inn Charlotte / Matthews, responded to this review
18 January 2012

Thank you for your response on Tripadvisor documenting your recent stay at the Hampton Inn Charlotte/Matthews. Any time the hotel receives feedback it helps us to better perfect our operation for future guests by constantly trying to address and correct any challenges our guests may face. Upon receiving this review I have communicated to the various departments referenced in your... More

seadawgsx2
Planet Earth
Contributor
12 reviews
29 helpful votes
3 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

As "Diamond" members with Hilton, we generally search for Hilton properties when we travel. This also makes us very familiar with what to expect when we check in. Usually we are very satisfied with Hampton Inns accross the country, but for some reason we always seem to have trouble in NC. The staff at this particular hotel is excellent but... More

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Chris Armentrout, Manager at Hampton Inn Charlotte / Matthews, responded to this review
30 November 2011

Thank you so much for your response referencing the Hampton Inn Charlotte/ Matthews on Trip Advisor. The staff works constantly to improve the overall satisfaction of every guest who visits our hotel. Thank you so much for the kind words about the hotel staff and know that we are working diligently to address your concerns with bedding. The Hampton Inn... More

David F
Browns Summit, North Carolina, United States
1 review
1 helpful vote
5 of 5 stars Reviewed 20 October 2011
1
person found this review helpful

I have always had, and continue to have a wonderful experience every time I stay at this hotel. I stay here very often with work (at least 11 weeks so far this year), and I am always greeted by name, and treated very well. The staff is friendly and courteous. The managers reception is always great. You really cant ask... More

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Chris Armentrout, Manager at Hampton Inn Charlotte / Matthews, responded to this review
3 November 2011

The Hampton Inn Charlotte Matthews loves to hear good responses from our valued business travelers. Thank you for your recognition through Tripadvisor of our entire team's dedication to providing a great stay, every visit. Know that our operation is constantly working on ways to improve on the details to ensure you can expect an outstanding stay every time. Your responses... More

kste
Raleigh, nc
Senior Reviewer
7 reviews
14 helpful votes
5 of 5 stars Reviewed 19 August 2011
1
person found this review helpful

I have stayed here many times for business. This staff is so accomodating, kind, friendly, they assist over and above most hotels. The restaurants across the street are within walking distance. Outback, etc., breakfast places. You will find that this is very close to shopping, again, within some walking and/or minimal driving. Rooms are cozy and very pleasant area. More

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Chris Armentrout, General Manager at Hampton Inn Charlotte / Matthews, responded to this review
25 August 2011

Thank you for your kind response through Tripadvisor. We are honored to be your preferred hotel when visiting Matthews, North Carolina. The management staff here at the Hampton Inn Charlotte/Matthews prides itself on providing superior customer service to every guest we come in contact with especially our valued business travelers. It was nice to hear that you were able to... More

JBE123
Southeast U.S.
Contributor
19 reviews
4 helpful votes
5 of 5 stars Reviewed 2 May 2011
1
person found this review helpful

We stayed here for two nights over the weekend and were extremely pleased with the experience. It was clean and kept up nicely. The rooms were spacious enough and well laid-out. Sound from the hallway carried clearly into the room, but the soundproofing between the rooms themselves was much more effective. The bathroom had more shelf space and towel hooks... More

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Bobosgirl
Clifton, Virginia
1 review
2 helpful votes
5 of 5 stars Reviewed 13 April 2011
2
people found this review helpful

This Hampton Inn was excellent. My room was roomy, clean, and well appointed. The beds were comfortable with new mattresses. The bathroom was newly remodeled. The lobby area is large with comfortable seating and has a conveniently located free computer and printer for guests' use. The complimentary breakfast buffet was standard, but everything offered was abundant and fresh. However, the... More

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Chris Armentrout, Director of Sales at Hampton Inn Charlotte / Matthews, responded to this review
22 April 2011

First, let me express how sorry we are for your loss. It is always our goal to provide a warm home away from home atmosphere for our guests. Your kind words have warmed the hearts of the entire managment team & staff. We appreciate your continued loyalty and hope to see you again in the near future. It is very... More

Phillygwm
Valley Forge
Senior Contributor
35 reviews
32 helpful votes
4 of 5 stars Reviewed 30 January 2011
1
person found this review helpful

As you can probably see from my past reviews, I stay at a lot of Hamptons. This is because they usually are of decent, predictable quality and reasonably priced. The Matthews Hampton is no exception. Pros: Very friendly (almost as if reading from a script, but I'll take it) check-in staff. Noted my profile preferences and accommodated them. Good location.... More

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JessNRaleigh
Raleigh, NC
Senior Reviewer
6 reviews
17 helpful votes
5 of 5 stars Reviewed 10 October 2010
1
person found this review helpful

I stayed one night at this location for a business trip and was not disappointed. The Hampton Inn lived up to its standards, as always. Very clean, very friendly, very comfortable! Also, with my AAA discount my rate was less than $100/night. Thanks for another great stay Hampton Inn! More

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SAM62
Trinidad, West Indies
Contributor
19 reviews
5 helpful votes
5 of 5 stars Reviewed 8 July 2010

I thoroughly enjoyed my stay at Hampton Inn, Matthews, NC primarily due to the fact that the front desk staff really ensured you were well taken care of. They were genuinely polite and went the extra mile to ensure you were comfortable. The room was clean, quiet and comfortable. The location provided a choice of eating choices within walking distance.... More

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Hampton Inn Charlotte / Matthews Also Known As

  • Hampton Inn Matthews
  • Matthews Hampton Inn
Address: 9615 Independence Pointe Pkwy, Matthews, NC 28105

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Hampton Inn Charlotte / Matthews
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