The staff was friendly. We got charged one room rate for a two queen beds while our friends got charged a lower rate for their king room. The front desk did try to lower our rate a little bit but not as low as theirs. The rooms were clean for the most part. Their wasn't a lot to chose from... More

Great location, great employees,,,undergoing renovations now, interior rooms are great, exterior rooms still waiting for upgrades. Ira, Chip and Mary have always given me the best service. The one big draw back they have now is shutting there shuttle down at midnight, I mean really the casino doesn't ever close, but the least they code run it til 3.

My girlfriend and I stayed at the hotel. The night staff was great. I wish I had gotten their names. I like the humor that the staff has. They told us some things about Cherokee I didn't know. The driver told us all that was in the works for the hotel. When we come back we will book a room... More

Recently stayed at the Cherokee Grand Hotel with my family and my mother on our trip across NC. The hotel is conveniently located for the Casino and has a shuttle service available. The staff were friendly and the hotel was clean. A small issue on check-in where we couldnt find the second booking but this was soon overcome, although it... More

We stayed here this past weekend and really enjoyed it. The rooms were clean and ready when we checked in. Every time we walked in the doors they asked if we needed anything and if we were enjoying our stay. They were doing some remodeling in the lobby and its really starting to look new and updated. We will stay... More

My boyfriend and I have made it a mission to stay at the various hotels in the area near Cherokee Casino. We enjoy getting away, even though we live only an hour away from the area, and its our way to pamper ourselves. I can honestly say that we've had some experiences that I hope to never repeat again. We... More

We stayed over Christmas and the Hotel staff was extremely nice! Everyone was great about the dogs and the room was clean and comfortable. The breakfast was standard food, and the coffee was good and offered 24/7 in the lobby as well as coffee maker in room. Would definitely stay again with or without dogs.

we arrived before 3:00 and was able to get our room within the hour. we just left to eat and came back to our room being ready.the room was very spacious,smelled clean and fresh when we opened the door. very clean the staff went above and beyond to make it very comfortable. the only downsize (which i didnt complain because... More

1) No plates, drinking cups, jelly and very little food for continental breakfast. 2) When we looked for plates in cupboards we found two mouse traps. This hotel was not worth the money. The only good thing was its proximity to casino and the shuttle driver was nice. We would not stay here again.