In all my years of traveling for work and pleasure, I have never experienced such a complete lack of concern for guests that I found with a very dangerous situation at this Marriott. On April 23rd about 1 am in the morning, I was awakened by a fire alarm with repetitive announcement to exit the building using stairs immediately. Needless... More

I had a great stay at this Marriott property. The comments made about the property being old is somewhat true as it relates to the lobby and such, but my room was fresh, up to date and very comfortable. Maybe some rooms haven't been remodeled?? WiFi worked well in my 9th floor room. The bathrooms are VERY small. Weaving and... More

Very happy with all aspects of his hotel, location was good, plenty of places to eat near hotel. The staff was very friendly and everyone we saw always spoke to us, even just to say hi and ask how we were doing! Also very quick to bring things when asked for :) we would definitely stay at this hotel if... More

This place is very well maintained. The rooms are very comfortable. Staff is very professional. This is definitely a property which is not new but the upkeep is good. Location is perfect. Ample parking and easy in and out of parking.

I stayed here for work on two occasions. The first time, it was very obvious this was an older property. The rooms are a little musty and the bathrooms are small, but for a couple of nights it was adequate. I'm platinum elite, so I had access to the concierge lounge. The lounge is tiny in comparison to others I've... More

I have stayed 3 times so far this year, mainly due to a great corporate rate, and the available Concierge Lounge (I am MR Gold) on the 19th floor. The people are great, parking is limited, and they have lots of evening events here so if you arrive around 9PM it can be difficult. I find the bar area not... More

Marriott has renovated the rooms, but I guess they can't change the size of the bath. It would have been nice to have had a refrigerator, microwave, & ottoman also. Just a basic room with a big price tag. Housekeeping left the towels, toiletries, but we had to ask for decaf coffee 3 days in a row. I think I... More

I have been traveling to Charlotte monthly for work and decided to give this Marriott a try. What a mistake! Overall impression was that the location and hotel facility did not inspire confidence or feelings of safety. The elevators and hallways needed a good scrubbing. At check-in I was informed that a concierge-level room (despite concierge room reservation) was not... More

I will admit that I don't get the pleasure of traveling often, but I must say that my visit in Charlotte was made that much better by the wonderful experience I had at the Charlotte Marriott during my stay. The staff was friendly and extremely helpful, the hotel was spotless, and I was extremely comfortable in the bed that the... More