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Holiday Inn Airport Charlotte Hotel

3.0 of 5
2707 Little Rock Road, Charlotte, NC 28214
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Holiday Inn Airport Charlotte Hotel
Ranked #95 of 166 hotels in Charlotte
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55 reviews from our community

    Trip type
Traveller rating
    9
    16
    15
    5
    10
Date Rating
Florence, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 May 2013 NEW

At the last minute I booked a room at Holiday Inn Airport Charlotte due to missing an international flight and I must say that I was very impressed with the customer service from start to finish. The front desk representative that really exemplified excellence was Loushanta! She really deserves an accolade on how well she performed her job and went... More

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BRISTOL
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 May 2013

I booked this hotel at the last minute and it did not disappoint. The staff was polite and thorough even though the one young man kept apologizing as he was in training. I was given a 10% discount to use at the onsite restaurant but did not have enough time to use it. My boyfriend had a delayed flight so... More

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Texas
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 13 May 2013

The hotel is old school Holiday Inn. I've stayed twice and the most outstanding feature is how freaking loud it is. The front desk is staffed with very nice ladies. The gym is really quite good. The restaurant is pretty good as well. Priority level is on the first floor. The rooms are not as nice as a new HIE,... More

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Colleyville, Texas
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 8 May 2013

The outdoor road appeal was lacking compared to the properties next to it. once inside, the decor was slightly dated, but acceptable. Friendly and helpful staff.we ordered room service and the portions were large and quite good. A little road noise noted , but the beds are comfortable and the air conditioner had a nice white noise. Pay per view... More

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Jeff B, General Manager at Holiday Inn Airport Charlotte Hotel, responded to this review
9 May 2013

Dear lovesbabies, We're glad we met your expectations on this trip. All of the points you raise are accurate. We are dated, beds are comfortable and the AC had comforting hum. But I want you to know all of these points will change for the better when our renovation is completed. Dated will turn into modern, bedding will be replaced... More

Winston Salem, North Carolina
1 review
5 of 5 stars Reviewed 7 May 2013

i have my sincere thanks for loushanta - who tried and provided a noise free ,peacefull stay- had not slept well ,for many months,solved complaint promptly and effeciently.she tried and provided best customer care , her excellence, proffesionalism and patience is way above appreciation. also Shawn ,shattle buse driver was very polite and helpfull ,his respect for my mother and... More

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Jeff B, General Manager at Holiday Inn Airport Charlotte Hotel, responded to this review
9 May 2013

Dear shahnaz p, One of the best parts of this job is responding to posts that highlight our employees. LouShanta is one of our front desk supervisors and is known for her sunny attitude and genuine concern for the comfort of our guests. We hold a monthly employee meeting and it is my job to recognize the employees that have... More

Greenville, South Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 7 May 2013

We have stayed at this hotel several times because it offers a sleep and fly option. The service is great and the shuttle is prompt. Every time we have stayed there the rooms have been clean and we haven't encountered any problems. The beds were clean and comfortable. However, the hotel common areas are in need of updating. The Internet... More

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Jeff B, General Manager at Holiday Inn Airport Charlotte Hotel, responded to this review
9 May 2013

Dear Ron F, Thank you for your comments and for your loyalty. Yes, our public space is badly in need of updating and we have started the renovation project that will fix it. You will notice the work on your next stay and, by then, we may have renderings of the finished product to share with you and all our... More

Charlotte, North Carolina
Senior Contributor
23 reviews 23 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 7 May 2013

I was at this hotel for a two day seminar and everything (and I mean EVERYTHING) was run down. Although it is very close to the airport (you can actually feel the jets fly overhead when you're in your room), it isn't in a safe area, so you don't want to stray past the parking lot. The front desk staff... More

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See 19 more reviews by Mel J for Charlotte
Jeff B, General Manager at Holiday Inn Airport Charlotte Hotel, responded to this review
8 May 2013

Dear Mel J, The fact that this building is dated has not escaped our notice I assure you. However, the "gaping holes in sheetrock" you mention is the beginning of our renovation project, not the tracking of leaking pipes. If you read through previous posts you will see that this has been a topic of conversation for some time now.... More

Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 30 April 2013

When we first arrived we entered our room to find beard trimmings in the sink, I pulled the sheets back and they had appeared to be slept in as the wrinkles seemed unnatural to coming out of the dryer. The hotel staff gave us a new room no questions asked. Our new room appeared to be a little better. We... More

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Jeff B, General Manager at Holiday Inn Airport Charlotte Hotel, responded to this review
6 May 2013

Dear Nicolewatson, We failed you in a number of levels. First, in an effort to assist you quickly, our front desk staff did not notify a duty manager to inspect your first room. Second, we generally send a supervisor or duty manager with our guests if room assignments need to be changed. Please email me your room number(s) and stay... More

London
Top Contributor
55 reviews 55 reviews
47 hotel reviews
Reviews in 47 cities Reviews in 47 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 24 April 2013

An old hotel, with thins walls - and poor design. Isn't it about time that hotel management realise that a guest doesn't want to hear the person in the adjacent room snooring (or worse), that power outlets shouldn't have to be hunted down in a room and that a 'complimentary' breakfast in the Priority Club lounge should be a little... More

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Jeff B, General Manager at Holiday Inn Airport Charlotte Hotel, responded to this review
24 April 2013

Dear PBRD, Your post covers quite a bit of ground. I'll start with the thin walls, which in this building are actually solid concrete. But solid concrete or not, few hotel walls will ever block out all noise, especially if you happen to be bunking next to a freight train. With regard to heart healthy menus, in our owners meeting... More

Somerset, NJ
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 17 April 2013

There's something about this property that just makes you feel relaxed, at home. Reception is friendly, accommodating and upbeat. The rooms are indicative of HI's across the states. The room ( second floor) is spacious and clean. Linens are fresh and crisp. Bathroom is bright- lighting tends to be an issue in many hotel bathrooms- not so here. The restaurant... More

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Jeff B, General Manager at Holiday Inn Airport Charlotte Hotel, responded to this review
19 April 2013

Dear njafares, I feel privileged every day to be able to work with these team members. And I'm convinced that the "something about this property" you mentioned is the genuine care and concern that each one has for your guests. We'll be starting our renovation soon and my concern used to be that our building would be renovated but our... More

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Additional Information about Holiday Inn Airport Charlotte Hotel

Also Known As:
Charlotte Holiday Inn
Holiday Inn Charlotte
Address: 2707 Little Rock Road, Charlotte, NC 28214
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #95 of 166 hotels in Charlotte
Price Range:
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Holiday Inn Charlotte Airport Hotel offers all the comforts of home with our 212 beautifully appointed guest rooms and suites. We have all the amenities a business or leisure traveler needs including complimentary high speed internet access, a seasonal outdoor pool, complimentary 24 airport shuttle, 24 hour fitness center, 24 hour business center and more. This Charlotte hotel features 4,500 square feet of event space, perfect for meetings and receptions. Our staff can assist in making your conference, meeting or social event a success. When in the mood for relaxing, come visit Casey s Grill, offering a delectable menu of American cuisine in a sports-themed atmosphere. The Holiday Inn Charlotte Airport is located just 1 mile from Charlotte Douglas International Airport. We are centrally located to Interstates 86, 77 and 485 with a quick and easy commute to any area of Charlotte. We are conveniently located to U.S. National Whitewater Center, Bank of America Stadium, Bobcat Arena, Johnson C Smith University, Belmont Abbey College, Billy Graham Library, Concord Mills Outlet Mall, Lowe s Motor Speedway, Charlotte Convention Center and more. ... more   less 
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