Thank you for providing feedback of your visit to the Marriott Courtyard Charlotte Billy Graham. We appreciate the opportunity to earn your business while in Charlotte. We are located at the corner of Billy Graham Parkway and I-77. We are within 5 miles of the Charlotte Douglas Airport and the Uptown Area. Our goal is to provide high quality accomodations... More

Thank you for providing feedback from your recent visit. I value your comments and will work hard to improve the product and service. About 80% of our guest rooms come equipped with a refrigerator and microwave. Unfortunately due to space limitations the particular room you stayed in did not come equipped. I will be certain to share your comments with... More

Thank you for providing feedback from your visit to the Marriott Courtyard Charlotte Billy Graham. We appreciate the opportunity to earn your business. Randy Rushakoff General Manager Marriott Courtyard Charlotte Billy Graham More

Thank you for providing feedback from your recent visit. We will utilize your feedback to explore options at reducing the light and sound on our connecting doors. While it is a benefit for some guests to have connecting doors it can be a negative expereince for some. We appreciate the opportunity to be your hotel of choice when visiting Charlotte.... More

Thank you for your feedback. We appreciate the opportunity to earn your business in Charlotte. Looking forward to Memorial Day and opening the pool for the season, We are also adding a bar area in the Courtyard outdoor space near the fireplace and will be a great spot to unwind and get some fresh air. This will be a perfect... More

Thank you for providing feedback of your experience. I appreciate the feedback as it helps us improve the guest experience. Im sorry to hear that we had a smoker as the property is intended to be smoke free. We do charge a $250 recovery fee and go to great lengths to present rooms that are odor neutral. We will shampoo... More

Thank you for providing feedback on your recent visit. Im sorry that you didnt sleep well. I will ensure we learn from your feedback and do everything we can to better soundproof our connecting rooms. Please contact me personally if you return to the area. I would love to handle your accomodations and ensure you get a very quiet room.... More

Thank you for providing feedback on your recent stay. We have upgraded our bandwidth to the brand standard of 15MB internet service. Im wondering if we have poor coverage in your particular room? I can imagine how frustrating it would be. We will verifiy all connections are receiving good signal and bandwidth. We have upgraded the property to the new... More

Thank you for sharing comments about your recent visit. I will be sure to commend Nacole and Mac about their service. I'm very thankful for the contributions and service focus of this team. We appreciate your business and hope to have you visit soon. More