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HYATT house Charlotte Center City

3.0 of 5
435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
Hotel amenities
HYATT house Charlotte Center City
Ranked #6 of 166 hotels in Charlotte
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237 reviews from our community

Traveller rating
    154
    63
    14
    4
    2
See reviews for
Families
42
 
Couples
61
 
Solo
12
 
Business
78
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Grand Bend
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 12 May 2013 NEW

Brought to me by a discount hotelier on the internet, I was a little skeptical about the "outstanding" rating given to this establishment. Yet I was totally amazed by this address. The valet parking was superlative. The efficiency of the front desk staff on my check in was superlative. The room was incredible! From a large screen LCD, an airy... More

Was this review helpful? Yes 1
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
16 May 2013

Thank you so much for your review! It is great to hear that we will be your hotel of choice when you are in Charlotte, I hope you plan on trying some of our Hyatt properties elsewhere. We look forward to having you back! More

Sydney
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 11 May 2013 NEW

Regularly stay in this hotel. Staff are excellent and extremely helpful.. Location is excellent and close to city centre and 15/20 mins from the airport rooms are impressive, well serviced and very comfortable. Downside, room service food menu is poor and not appealing!! However there are a lot of restaurants nearby which do have take away!

Was this review helpful? Yes 2
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
13 May 2013

Thank you for your continued support of our hotel, so glad to hear we are your hotel of choice in the city! Please, feel free to contact us, or let us know the next time you are here some new items you would like to see on our menus, we will do what we can to accomodate you. More

Alexandria, Virginia
Top Contributor
75 reviews 75 reviews
27 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 May 2013

The construction outside, coupled with the noisy a/c unit in the bedroom was annoying. I ended up sleeping in the living room area on the sleeper sofa. That's really my only complaint. The valet helped me a lot with my luggage, since I had a recent back injury. He put all my luggage on the cart and helped me take... More

Was this review helpful? Yes 1
See 4 more reviews by KCS1958 for Charlotte
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
8 May 2013

Welcome back, so glad you were able to come and see us again! I had heard the Clapton concert was great, and we are very happy that you were able to spend your time with us again. Please contact us and let us know which suite you were in, the AC units should not be noisy, we would like to... More

CHARLOTTE
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

Extremely Trendy..beautifully decorated..clean..Nicely positioned..safe environment..Awesome view of downtown from room.Spacious room......Its worth the Money..and thats something thats hard to say in todays economy..This place is a true THUMBS UP

Was this review helpful? Yes 1
See 3 more reviews by No Hate H for Charlotte
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
9 May 2013

What a fantastic review!!! Thank you so much for that. Glad to hear you enjoyed your stay with us, please come back anytime. More

Cary, North Carolina
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 6 May 2013

This is probably the 4th time we've stayed here, love the place. Great location, prices, rooms, reasonable valet parking, love the free breakfast. But now I understand why there are a few bad reviews pertaining to the breakfast. We ate on a Sunday AM, hours are 7-10 and we were there at 9 which is probably the peak time. It... More

Was this review helpful? Yes 2
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
7 May 2013

Thank you for writing your review, I am so sorry your experience was not as good as previous times with us. We do know that we get very busy on the weekends, and typically, we staff between 5-8 people to work during the busier days. The biggest issue we encounter is that we sell out most Saturday nights, and there... More

San Francisco
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 6 May 2013

Stayed here for almost three weeks ... and I must say, what a great stay !!! Both interior and exterior were well kept . .. the place was really clean all the time. So, I was told this place just went through a renovation and the place looks great. Checking in to the Hyatt House, it sorta had a Veags... More

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
8 May 2013

Thank you so much for your review, we are all so pleased you and your boyfriend enjoyed your time with us. I will make sure the staff all know how happy you both were while you were here. If the building could have been built 90 degrees counter clockwise, our pool deck would be bathed in sun all day long,... More

Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 May 2013

Hyatt House Charlotte Center City is a not so hidden gem. The location of the hotel is awesome; you can't get any more convenient to all of the activities Center City has to offer. I mean the Bobcats arena is next door, Epicenter is across the street and everything else is within walking distance (yes, in heels). Parking is directly... More

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See 2 more reviews by TravelFoxx for Charlotte
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
7 May 2013

Thank you so much for your great review of our hotel! So glad you had the chance to see everything we had here at the hotel. Please come back the next time you are here in Charlotte! More

Greeley, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2013

Just completed a stay for 7 days. Best breakfast in town! And it's free (kind of, you know). Decor is very modern and well done all around. Beds are super comfy with plenty of pillows. Free Wi-Fi and a business center. Location is great for Convention Center, Time-Warner Cable Arena, and NASCAR Hall of Fame (worthless and over priced, but... More

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matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
1 May 2013

So glad you enjoyed your weeklong stay with us, please come back if you are ever in the Charlotte area again! More

Fort Lauderdale, Florida
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 29 April 2013

Prior to the Hyatt flag, this hotel was known as Hotel Sierra. It was boutique hotel in Uptown Charlotte within walking distance to everything. Fortunately, nothing has changed too much yet. The decor is fantastic, the staff friendly and F&B managed to keep a bit of that unique Charlotte flair (read no boring Chicken Ceasar Salad or the ever present,... More

Was this review helpful? Yes 1
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
1 May 2013

Wow! What a great review you left for us! I am so pleased that you like our hotel so much, and thank you for leaving such a descriptive review. I hope you will be coming back soon, we would love to have you here! More

Durham, North Carolina
Top Contributor
54 reviews 54 reviews
54 hotel reviews
Reviews in 43 cities Reviews in 43 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 29 April 2013

I stayed here with a colleague for one night; I made the mistake of booking the two rooms via Expedia, and upon check-in the hotel advised that they only had one room reservation! After further investigation, it seems that Expedia had overrode one of the rooms (Note to self: never book via Expedia!). The hotel was sold out given a... More

Was this review helpful? Yes 1
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review
1 May 2013

Thank you for your review, we are so pleased to hear you enjoyed your stay. Please come back and see us anytime. More

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Additional Information about HYATT house Charlotte Center City

Address: 435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
Region: United States > North Carolina > Charlotte
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 166 hotels in Charlotte
Price Range: €€
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hyatt house Charlotte Center City blends urban chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 163 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with lounge pool, alluring fireplace and cozy seating. Conveniently located adjacent to Time Warner Cable Arena. ... more   less 
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