Our experience with most of hotel staff was great - valet to check-in staff were great. Lounge staff and management on the other hand were disorganized and were unhelpful. We were told a certain sports game would be played at the bar (which we requested earlier in the day) and we waited for 1.5 hours without any answer. We asked... More

Had drinks with my wife on a Friday night. the Service from EJ was top notch. Ritz is known for great service and EJ did not let us down. It was very busy and lively bar scene but she was a true professional! More

Undoubtedly, a lot of thought and money was put into designing the rooms at the Ritz-Carlton in Charlotte. I stayed in a deluxe king room that was not only luxurious and spacious but extremely functional. The bathroom was supurb: double sinks, a large shower and a separate water chamber. To top it off, a hidden TV was embedded into the... More

The Ritz-Carlton in Charlotte was the hotel my wife and I have ever experienced. From valet and check-in to check-out was fantastic. The best service we have ever experience in a hotel. The bar was cozy and the entire staff was accommodation, pleasant, knowledgeable and always available for all our needs. We will definitely stay there again! More

This place makes an impression. Beautiful lobby and bar area, incredible design and woodwork. Outstanding service at every level. Rooms are spacious and full of modern amenities. Close to numerous attractions and great restaurants, and a short walk to a Panthers' game. More

I visited this hotel with a group for the Belk Bowl, here are my thoughts: 1. Decor was very nice and tasteful. When you walk in it is clear you are at a Ritz Carlton. This hotel is LEED Gold, but the only visible hint of this would be the electric car charging station at the entrance. The rooms were... More

I spent one night in a Parlor Suite on the American Express Fine Hotels and Resorts package. The room was beautiful, spacious, comfortable and clean. Check-in was seamless and valet was very efficient. The bathrooms are spacious and beautifully appointed. I say bathroom(s) because the Parlor Suite has a half bath. There is plenty of comfortable seating in the living... More

Upon arrival we were Valet parked, given sparkling wine, and keys to our amazing room right in the heart of Charlotte, NC. Our views from the room are posted... uptown buildings. The hotel is directly across from The EpiCentre with TONS of restaurants. We also walked to those as well as a great Tuscan place. Many choices and a CVS... More

My husband booked the Ritz for Valentine's Day in February 2011. We were welcomed with champagne and mini ice cream cones at check in. We stayed in standard deluxe room. It was very comfortable and the bathroom was to die for! Large tub, large separate shower gorgeous marble and a built into the mirror TV! There is a large area... More