Just left today. The hotel still has great service with a nice location in the town of White Plains with shopping within walking distance! Only thing is the restaurants Blt and 42 are always booked in the summer so you have to call ahead. The pool is is great and is closed in so that is good. The spa is... More

This hotel is dated for a Ritz, there's no doubt about it. However my hats are off to every person working there because the service I received from the valet to the spa personnel was top notch. The Bell Captain charmed my three and a half year old daughter so that the check in process could go smoothly. The people... More

We reserved rooms for our guests at the Ritz for our wedding weekend and we also stayed the night or our wedding so we could see everyone. The entire process was seamless. I actually over estimated the number of rooms and the additional money we were supposed to pay was waived! It was such a nice surprise considering it was... More

For the price point and the name one should expect an out of this world experience. Unfortunately, this property does not do service to the Ritz reputation. For starters my room had very poor fit and finish including, a hole in the wall, gaps around bathroom fixtures and poorly matched wall paper seems. In addition, I was here with a... More

The Westchester branch presents the classic Ritz-Carlton experience in every way. From a warm welcome and check-in, to luxurious rooms, to a fond and personalized farewell to every small detail in between, this hotel did not disappoint. This level of service and warmth I have found often to be lacking in the larger and busier Ritz-Carlton properties around the world.... More

Visited White Plains for business. Spent two nights at the Ritz Carlton. My arrival was extraordinary. The desk clerk did not simply point me to the elevator after checking in, she actually walked me to it! Room was luxurious; the bathroom out of this world. King size bed was very comfortable. Only places that compare are the upscale Vegas resorts... More

Describing a Ritz-Carlton as being typical may sound derogatory but in this case it is a complement. This is among the best Ritz-Carlton I have stayed in. It is located in downtown White Plains, an easy walk to stores and restaurants. The rooms are exceptionally large with luxury baths and all the normal Ritz amenities. The staff is superb and... More

Upon arrival at the Ritz-Carlton in White Plains, the strikingly modern architecture blends in with the Westchester skyline. Situated in the heart of the city, the location couldn't have been better. The friendly bell-staff assisted us at check in and promptly escorted us and our luggage to our room. We were travelling in a group and reserved two rooms -... More

I arrived at the Ritz Carlton and the five star service started as soon as I pulled into the driveway. I booked this hotel using my American Express Platinum Card so I was entitled to a room upgrade, a 100.00 Spa Credit, noon check in, free internet, free breakfast and 4pm check out. Since my parents were also staying at... More