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BEST WESTERN Watertown/Fort Drum Hotel Reviews, Watertown

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BEST WESTERN Watertown/Fort Drum

2.5 of 5
300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
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BEST WESTERN Watertown/Fort Drum
59 traveller photos
Ranked #7 of 16 hotels in Watertown
3.5 of 5 stars 171 Reviews
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171 reviews from our community

    Trip type
Traveller rating
    33
    58
    43
    18
    19
Date Rating
Kingston, Canada
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Room is really getting dated since last visit”
3 of 5 stars Reviewed 13 May 2013

This is the only Best Western in the Watertown area. Because it is so close to Canadian border, it is the destination of choice for us and we us air mile rewards cards to stay here. On this trip I had requested a first floor room and we were given a room on 1st floor off the lobby. It was... More

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See 4 more reviews by CdnDremer for Watertown
Stockbridge, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“A good place to stay when working away from home”
4 of 5 stars Reviewed 8 May 2013

I stayed at the best western over a 10 week period. I found the hotel to be very accommodating and the staff to be very helpful. The in house bar and restaurant are quite good. During my stays they often upgraded me if better rooms were available. there is coffee and cookies available in the evening, and coffee in the... More

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jerimcgm, General Manager at BEST WESTERN Watertown/Fort Drum, responded to this review
12 May 2013

Thank you for the wonderful review about our property. I am so pleased that our staff took care of you with room upgrades not to mention the fabulous cookies they bake. We enjoy thanking our regular guests for their business with these little touches. Thank you for sharing all that we have to offer with Trip Advisor readers. We look... More

Virginia
1 review
“watertown best western”
4 of 5 stars Reviewed 1 May 2013

good value. rooms were clean and beds were comfortable. complimentary breakfast was good. great location as the family we were visiting were only 2 miles away. the only odd thing was light switch for bathroom was actually outside bathroom.

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Review collected in partnership with Best Western

jerimcgm, General Manager at BEST WESTERN Watertown/Fort Drum, responded to this review
12 May 2013

Thank you for sharing your comments about your recent stay with us. I am glad that you found the accommodations clean and comfortable. We look forward to seeing you on your next family visit. Jeri McInnis General Manager More

Wilmington, North Carolina
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
“Okay stay - great staff”
3 of 5 stars Reviewed 28 April 2013

The hotel is due for redecorating and fortunately, is undergoing renovations, beginning on the top floors. The bathrooms which are very very small will be improved later in the year...not sure how you make them larger?? In our room, 143, the beds were only okay and a little saggy. The shower head wasn't functioning at full capacity, but we managed.... More

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jerimcgm, General Manager at BEST WESTERN Watertown/Fort Drum, responded to this review
12 May 2013

Thank you for taking the time to write a review about your recent stay with us, Unfortunately you are correct, we can't really make the bathrooms larger. What we are hoping to do is update them and make them a little more functional. I am having my staff change both the mattress and shower head in room 143. Thank you... More

Ottawa Valley, Canada
1 review
“Always enjoy staying here”
5 of 5 stars Reviewed 28 April 2013

We always stay at this hotel when we go to Watertown,The staff are always more than happy to see to all your needs. Our special people there are Chris and Kathy they make you feel like it was home.They truly do a wonderful job, they are always pleasant and have a smile on their face, We always enjoy the breakfast... More

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jerimcgm, General Manager at BEST WESTERN Watertown/Fort Drum, responded to this review
12 May 2013

Thank you Bob and Marg for your great review of our property. I am so pleased that our staff takes such good care of you and that you take advantage of all of the amenities that we offer. Thank you for sharing your experiences and for recommending us to your friends. We look forward to seeing you on your next... More

Whitesboro, New York, Usa
1 review
“Great value and excellent service”
4 of 5 stars Reviewed 18 April 2013

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Review collected in partnership with Best Western

jerimcgm, General Manager at BEST WESTERN Watertown/Fort Drum, responded to this review
22 April 2013

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Islip
2 reviews
“Not happy”
2 of 5 stars Reviewed 15 April 2013

Our smoke free room smelled of smoke and we had to switch rooms.the parking at nite was horrible. The walls must be very thin because we heard the people next door all nite!!! And whenever a door closed it felt like the room shook.overall not impressed !!

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Review collected in partnership with Best Western

jerimcgm, General Manager at BEST WESTERN Watertown/Fort Drum, responded to this review
22 April 2013

Thank you for taking time to write a review about your recent stay with us. I am sorry that you were not happy with your stay at our property. We strive to make every guest experience a posititve one but in your case we did not succeed. We are in the process of renovating our guest rooms and becoming a... More

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5 of 5 stars
Picton, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Glad we did”
4 of 5 stars Reviewed 11 April 2013

We were on our way home from South Carolina and decided to stay. Saw it in the coupon book. We had quite a time to find it and ended up putting address in our GPS but it was worthwhile the time it took to find it. It is a beautiful hotel built in 1960 and although they are updated it... More

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jerimcgm, General Manager at BEST WESTERN Watertown/Fort Drum, responded to this review
15 April 2013

Thank you for this great review. We are also very glad that you decided to stay with us. I apologize that you had some difficulty finding us. We are a bit off of the highway but I consider this a positive as you are able to walk around local neighborhoods when the weather is nice and see all of the... More

Clifton Springs, New York, United States
1 review
“Watertown Family Expo”
5 of 5 stars Reviewed 25 March 2013

We were looking for an affordable hotel to stay while we were working the Watertown Family Expo.. We were pleased with the Best Western Carriage House Inn.... The staff were very friendly and accommodating ...we had planned on eating at different restaurants around the town and ended up eating all of our meals at the hotel... Very good food ..... More

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jerimcgm, General Manager at BEST WESTERN Watertown/Fort Drum, responded to this review
26 March 2013

Thank you for taking time to write a review about your recent stay with us. I am pleased that you found our staff friendly and accommodating. I'm glad that you enjoyed our restaurant, Savory Downtown and am very excited about the renovations that started this week. Our staff is also anxious to see the finished product. We look forward to... More

Ava, New York, United States
1 review
“Thank you Corrie!!!!”
5 of 5 stars Reviewed 25 March 2013

This is the second time we had a play date here with our grandchildren. Each time Corrie checked us in and our visits just get better and better. Due to the fact that I have to work Easter, we got together with our kids and grandkids the weekend before. They love to swim in the pool and then we have... More

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jerimcgm, General Manager at BEST WESTERN Watertown/Fort Drum, responded to this review
26 March 2013

Thank you so much for sharing this experience from your recent stay with us. We try to hire only the best personalities for our staff and I completely agree that Corrie is great. I am so glad that she was able to assist you in making this visit memorable. I have posted this for all of our staff to see... More

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Additional Information about BEST WESTERN Watertown/Fort Drum

Also Known As:
Best Western Carriage House Hotel
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Address: 300 Washington Street, Watertown, NY 13601 (Formerly BEST WESTERN Carriage House Inn)
Phone Number:
Region: United States > New York > Watertown
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotels in Watertown
Price Range: €
Hotel Class:2.5 star (2.5*)
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BEST WESTERN Watertown/Fort Drum
300 Washington Street
Watertown, NY 13601
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