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InterContinental Resort Mauritius

5.0 of 5
Balaclava Fort, Coastal Rd, Balaclava, Mauritius
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InterContinental Resort Mauritius
Ranked #4 of 5 hotels in Balaclava
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747 reviews from our community

Traveller rating
    324
    239
    104
    54
    26
See reviews for
Families
179
 
Couples
432
 
Solo
12
 
Business
38
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Chennai (Madras), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 22 May 2013 NEW

I stayed in this place from 14-May-2013 till 20-May-2013 during my honeymoon in Mauritius. Overall, the hotel experience was very good. The staff are friendly, and the hotel itself has a vast beach with activities for all ages. The room was comfortable and the food options are decent. While they have 4 restaurants inside. the restaurant named Senso offers buffet... More

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Surinam
1 review
3 of 5 stars Reviewed 20 May 2013 NEW

The staff was very accommodating and polite while at the same time I would have liked someone asking me if I would have some more tea or coffee. Food was awesome if you like Asiatic food. Bath room was smelly (cleaning staff came in quickly and tried to resolve but solution was short lived). The individual terrace furniture and generally... More

Was this review helpful? Yes 1
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

Intercontinental Mauritius This is described as a 5 star resort. But it really is more like a 3.5 or 4 star. Upon arrival was shown to the room the property is huge it is a long walk to get from one place to another. Everything is spread out. I was shown to the room and told I have free wifi.... More

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Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 20 May 2013 NEW via mobile

Fabulous hotel, great service, fantastic food but the evening entertainment was none existent, after 2 weeks we were bored of going to bed at 9.30pm! Therefore only 4 out of 5 stars as one deducted for the poor evening entertainment/atmosphere.

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Kilmarnock, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW

From the moment we arrived, everything was terrific at the Intercontinental. We were escorted to our room which was perfect and had a lovely view near the small pool. We had breakfast nearby our room in the Segala restaurant can reccommend the 'eggs benedict' The staff everywhere in the hotel were fantastic and couldnt do enough for us, especially Vashish... More

Was this review helpful? Yes 1
Arnaud E, Executive Assistant Manager at InterContinental Resort Mauritius, responded to this review
19 May 2013

Dear S2000_11, First of all I would like to thank you for sharing your wonderful experience with us. I am thrilled to read that you had an absolute fantastic time from the moment you arrived until departure thanks to our facilities but most importantly thanks to the friendliness and attentiveness of our people. I am delighted to read for the... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013 NEW

Dear Intercontinental (Mauritius)Staff and Management Me and my husband would like to take this opportunity to personally thank you from the bottom of our hearts for giving us the holiday of a lifetime! Everything was absolutely perfect - this was the best holiday we had had in our lives, ever. And we have been to Mauritius before. You surprised us... More

Was this review helpful? Yes 1
Arnaud E, Executive Assistant Manager at InterContinental Resort Mauritius, responded to this review
19 May 2013

Dear Corn_J287, Thank you so much for your wonderful review! We are absolutely delighted to hear that you had the best vacations ever thanks to the friendliness and attentiveness of our people! I will make sure Sandy gets recognized for his wonderful service and attitude. We truly hope you will be able to come back next year! Warm regards, Arnaud... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 17 May 2013 NEW

Let me start my review with something which a traveller, specifically newly weds would not want just at the check-in! False promises and a guest relationship staff highly untrained. Based on recommendations I booked my stay at intercon, I felt the service quality of a 5 star property was worse than a 4 star. They compromised on every aspect of... More

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Arnaud E, Executive Assistant Manager at InterContinental Resort Mauritius, responded to this review
19 May 2013

Dear mytravelsofmarch13, Thank you very much for taking the time to share your feedback with us and for choosing to stay with us for your Honeymoon. First of all I would like to present our most sincere apologies if you felt that the service received was below your expectations. Unfortunately flights coming from India and France usually arrive early in... More

Dubai, United Arab Emirates
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 15 May 2013

We booked 26 rooms in this hotel a group of us travelled together, the hotel is a fantastic place, the service was polite but very laid back. The first day the water took ages to heat up I had to wait and call the reception twice till maintenance came and fixed the issue. The next day I recvd a random... More

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Arnaud E, Executive Assistant Manager at InterContinental Resort Mauritius, responded to this review
19 May 2013

Dear haboba13, First of all I would like to thank you again for booking 26 rooms with us and for taking the time to share your constructive feedback with us. I am delighted to read that you found what you were looking for! I have taken good note of your comments regarding the "island time" service and the lack of... More

Aberdeen, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2013

We are just back from an amazing honeymoon at the Intercontinental in Balaclava Fort, Mauritius. We stayed for 14 nights and had a deluxe room with jacuzzi. We have nothing but nice things to say about the resort from the moment we arrived until the time we left. All of the hotel staff were polite and friendly and couldn't do... More

Was this review helpful? Yes 2
Arnaud E, Executive Assistant Manager at InterContinental Resort Mauritius, responded to this review
19 May 2013

Dear scots_on_honeymoon, First of all a warm thank you for sharing the feedback on your honeymoon with us. I am delighted to findout that you the best Honeymoon you could have dreamed of thanks to our people and most specifically Shane, Wesley, Akshay and Steeven! I will make sure they are recognized for creating a Great Resort Guests Love! We... More

Bloemfontein
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013

My wife and I had the pleasure of staying at the Intercontinental hotel and we were blown away by the amazing service we had from everyone at the hotel.The lobby was breathtaking and so was the rest of the hotel. Have to give a big thank you to Cedrick and Neel for the service, they went out of there way... More

Was this review helpful? Yes 1
Arnaud E, Executive Assistant Manager at InterContinental Resort Mauritius, responded to this review
19 May 2013

Dear Lee-Roy P, I would like to thank you for taking the time to share your experience with us. I am delighted to read that you had a Memorable Honeymoon thanks to Neel and Cedric who went out of their way! This really makes the difference and I will make sure they get recognized! We look forward to welcoming you... More

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Additional Information about InterContinental Resort Mauritius

Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava
InterContinental Resort Mauritius Balaclava
Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Balaclava
Amenities:
Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotels in Balaclava
#3 On the Beach Hotels in Balaclava
#4 Family Hotels in Balaclava
#4 Luxury Hotels in Balaclava
Price Range: €€
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms, 20 Executive rooms with free WiFi and 120 standard rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools including one heated pool, 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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InterContinental Resort Mauritius
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